Congress 2011 highlights at a glance

Sunday, 25 September 2011

• 15:30 Pre-Congress programme

  • The prospects ahead - the expert view
  • Round the world tour - the best stores in the world today

  17:30 - 20:00 Pre-registration and welcome drinks

Monday, 26 September 2011

• 08:00 - Breakfast briefings

• 09:05-12:30 - Keynote sessions

• Berlin, Germany, Europe, the World: Retailing's place within the economy
  Ernst Burgbacher, Parliamentary State Secretary German Federal Ministry of Economics & Technology

• Retailing's big challenges - how to win in today's world
  Lovro Mandac, Chairman of Management Board, Galeria Kaufhof & President, HDE

  So what makes your brand stand out from the crowd? Understanding how brands can really connect with today's customers
  Bob Thacker, CMO, Office Max & Former CMO, Target

  Why consumers love luxury: Insights into retail's continuing boom sector
  Jean Christophe Babin, CEO, Tag Heuer
  

• 12:30-14:00 - Lunch briefing & networking

• 14:00-16:45 - x8 Business streams

• 17:15-18:00 - World Retail Congress Interview
  Burt Tansky, Chairman, Neiman Marcus

• 18:00-late - International networking party

Tuesday, 27 September 2011

• 08:00 - Breakfast briefings

• 09:05-12:30 - Keynote sessions

• The new growth strategy: How responsible retailers are profitable retailers
  Anders Dahlvig, Non-Executive Director, H&M & Kingfisher, Former
  CEO, IKEA

• What customers want and how online retailers can deliver
  Eric Broussard, Vice President - International Seller Services, Amazon

• Meeting the challenges of today's changing retail and consumer landscape
  Sir Martin Sorrell, CEO, WPP Group
  

• 11:00-12:30 - Retail Futures Challenge - The Final

• 

• 12:30-14:00 - Lunch briefing & networking

• 14:00-16:00 - x8 Business streams

• 16:30-17:15 - The multichannel world - how the rules of the game are changing
  Matt Brittin, Managing Director - UK & Ireland, Google, Non-Executive Director, Sainsbury's

• 17:15-18:05 - World Retail Congress Interview - The "tanning" of the world - how retailers and consumers can connect in a multicultural world
  Steve Stoute, Founder & CEO, Translation

• 18:45 - Buses leave for the World Retail Awards

• Wednesday, 28 September 2011

• 09:10-13:00 - Closing sessions

• Carrefour's vision of the future - Carrefour Planet, re-inventing the hypermarket
  José Carlos Gonzalez-Hurtado, CCO, Carrefour

• Tough at the top: What it means to be a retail leader for today and tomorrow
  Andrew Jennings, CEO, Karstadt
  Alex Gourlay, CEO, Health and Beauty Division, Alliance Boots

• Retail legend
  Tommy Hilfiger, Founder & Principal Designer, Tommy Hilfiger
  

• 14:00-19:00 - Retail Study Tour

What to do next?

• See who will be speaking at the 2012 event »
• Industry praise for the Congress »
• Register your place for 2012 »

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