LATEST:

• Home
  
  
• About World
  Retail Congress
  • Overview
  • History
  • Industry Praise
  • Why attend?
  • Events Calendar
• Speakers &
  Advisory Board
  • Speakers
  • Advisory Board
  • Past Speakers
• Programme
  
  
  • Programme Overview
  • Day 1
  • Day 2
  • Day 3
  • World Retail Awards
  • World Retail Hall of Fame
  • Retail Futures Challenge
  • Retail Study Tours
• Partner
  with us
  • Partner with World Retail Congress
  • Sponsors & Exhibitors
  • Media Partners & Associations
• Knowledge
  Centre
  • Free Downloads
  • WRCTV
  • World Retail Congress App
• World Retail
  Congress 2011
  • 2011 Speakers
  • 2011 Presentations
  • Audience Profile
  • Event News
  • Gallery
• London
  
  
• Contact Us
  • Contact Us
  • Register
  • Essential Information

• Share
• Add to Outlook|
•  |
•  |

Database

• How do I sign up to receive updates on Emap Networks conferences?

  We can log your enquiry and interest which will automatically ensure you receive information next time around. Please contact the Customer Service team on +44 (0) 20 7554 5800 who will be able to assist you.

• How do I update my existing contact details?

  Please email Emap Networks at conferences.database@emap.com or by phone on 0207 728 3998, and the database administrator will be able to amend your details

• How do I update my information preferences?

  Please email Emap Networks at conferences.database@emap.com or by phone on 0207 728 3998, and the database administrator will be able to amend your details

• How do I unsubscribe?

  If you wish to unsubscribe from receiving further communication from Emap Networks, contact customer services on 0845 056 8339 with your full contact details.

Registration

• How do I register for a conference?

  • Visit the conference website and complete the online registration form
  • Phone our Customer Support Team on 0845 056 7889
  • Fax your completed registration form to: 020 7728 5299
  • Scan and email your registration form to: conferences@emap.com
  • Post your completed registration form to: Customer Service Team, Emap Networks, Ground Floor, Greater London House, Hampstead Road, London NW1 7EJ

  Please have your priority code reference ready to quote when registering by phone or web and when contacting the team regarding a booking already made.

• How can I pay?

  Credit/Debit Cards
  We accept all major credit and debit cards.

  BACS/CHAPS
  You are able to transfer funds directly into our bank account:
  Account Number: 39131807
  Sort Code: 60-00-01
  IBAN: GB93 NWBK 6000 0139 1318 07
  Swift Number: NWBK GB 2L (for overseas customers)
  Account Name: Emap Support Services Ltd Conference Receipt

  If you are paying prior to receiving the full invoice please use the conference code and delegate's name as reference. If paying after receiving an invoice please use the account and invoice numbers as reference.

  Public Sector Organisations Only:

  Purchase Order Numbers
  You can fax, email and call us with a purchase order number if, due to your Organisation's processes, the specified methods of payment are not feasible within Emap's payment terms.

  Please note we require a hard copy sent to our offices prior to the event. You are able to fax, scan and email or post it to us. Please see the details below.

• What are your contact details for payments or if I have any further questions?

  Phone: 0845 056 8339 or 020 7554 5800
  Email: conferences@emap.com
  Email for bank transfer remittance: salesledger@topright-group.com
  Fax: 020 7728 5299
  Mail Address:
  
  Emap Networks,
  Customer Support,
  Greater London House,
  Hampstead Road,
  London NW1 7EJ

• When should I pay for the conference?

  Emap's payment terms are:

  • If booking is made 31+ days away from event full and cleared payment is due 30 days from invoice date
  • If booking is made 30 days or less from event full and cleared payment is due immediately

  Our credit control team follow up on all outstanding amounts as they become due.

  If full and cleared payment has not been received prior to the invoice due date, or if no invoice was requested, by the event start date then, at our discretion, you may be asked to make payment using a credit card on the day.

  Once your booking has been received you are liable for all outstanding payments for your delegate place, therefore non-attendance at an event still incurs the fees owed.

• When will I receive confirmation that I am registered?

  You will receive a confirmation via email within 24 hours of receipt of your registration.

• What does the conference fee include?

  Your registration fee includes attendance at the event, access to conference sessions, access to sponsors/exhibitors and refreshments. Please visit the conference website or conference booking form for further details.

• What is your cancellation policy?

  Substitute delegates are always welcome at no extra charge.

  Cancellations must be in writing and must be received by Emap up to 31 days before the event start date. Upon receipt of a timely cancellation notice Emap will issue a credit voucher for the full amount of your payment, which may be applied towards registration fees at any future Emap events held within 12 months after issuance (the "Expiration Date"). In lieu of issuance of a credit voucher, at your written request, Emap will refund 50% of the full amount of your payment.

  No credit vouchers or refunds will be issued for cancellations received 30 days or less prior to the event start date, including cancellations due to weather or other causes beyond the Registrant's control.

  Emap are not able to offer refunds for cancellations arising from events outside of our control and accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests.

  Acts outside of either the Registrant's or Emap's control include, but are not limited to, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness. Please see our terms and conditions on the website for the full list.

• How do I nominate a colleague to attend in my place?

  Substitute delegates are always welcome at no extra charge. For security reasons, all substitutions must be made in writing to Emap Networks. Please include the name of the registered delegate and job title together with the replacement delegate's name and job title.

• Your marketing says I can get a discount on the price by booking before a specific date yet I'm being asked to pay the advertised rate.

  Any promotional rates given by Emap are based on the full delegate fee. Any special offers or discounts are already reflected in the advertised rates. Special offers may not be used with any other discounts.

• The programme seems to have changed from the time I booked. Can I get a refund?

  We put our programmes together through extensive and on-going research in order to offer you the most up-to-date and relevant programme we can. We recruit speakers dependent on that programme. This does mean that our programmes may change and evolve over the duration of our campaign. Other times it may be necessary due to unforeseen circumstances to alter the programme, venue and speakers and Emap reserves the right to do so. Regrettably this means that no refunds or credits can be issued in line with our cancellation policy.

• How do I find the venue?

  Please visit the conference website where you will find a link to the conference venue. Please do check the venue information prior to attending the event.

• How can I sponsor or exhibit at an event?

  If you are interested in sponsoring or exhibiting at an event, please complete the sponsorship opportunities form or contact +44 (0) 20 7728 4757.

Subscription

• How do I order a subscription to an Emap publication?

  Emap's market-leading publications provide high quality news, opinion, analysis and data on the retail, media, built environment, health and government sectors - both in print and online.  By registering for a conference you may be entitled to a special introductory rate on a subscription, or in some cases a free trial, or a 6 or 12 month subscription.  For further details, please visit the conference website where you will find a range of exclusive offers.

  Alternatively, to order a new subscription, please visit www.subscription.co.uk/help/emap or call 0844 848 8858 (UK only) or +44 (0)1858 438847.

  To find out more about Emap and its range of brands and publications please visit www.emap.com 

• My subscription has expired, how do I renew?

  To renew an existing subscription, please visit www.subscription.co.uk/help/emap or call 0844 848 8858 (UK only) or +44 (0)1858 438847.

Technical

• Who do I contact if I am experiencing technical difficulties with the website?

  If you are experiencing technical difficulties with the website or online registration form please contact Emap Networks on 0845 056 8339. The team will be able to assist you.