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Financial Times World Retailing Report

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IBM Smarter Consumer Report

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The Consumer Business specialists in Deloitte’s global network combine deep industry experience and understanding of regional markets to help retailers and consumer products companies around the world succeed wherever they operate. These professionals provide audit, tax, consulting, and financial advisory services to both public and private companies, and they are unified by a collaborative global culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from diversity.
For more information, please visit: www.deloitte.com/consumerbusiness

MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. As a franchisor, processor and advisor, MasterCard develops and markets payment solutions, processes over 22 billion transactions each year, and provides industry-leading analysis and consulting services to financial-institution customers and merchants.
Powered by the MasterCard Worldwide Network and through its family of brands, including MasterCard®, Maestro® and Cirrus®, MasterCard serves consumers and businesses in more than 210 countries and territories.
For more information go to: www.mastercard.com. Follow us on Twitter:@mastercardnews
Key Partners
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Beyond Analysis Unlocks the Value of Human Behaviour
At Beyond Analysis we strive to champion the customer in our clients’ businesses, using our expertise and the creative use of data to solve business problems, drive incremental revenue and reduce costs.
We work with blue chip clients across retail, banking, travel; leisure and entertainment, telecoms and media to deliver powerful customer insights across all areas of the client’s business, from marketing through to operations.
Find out more by visiting: www.beyondanalysis.net
Applied Predictive Technologies (APT) is the world leader in helping organisations harness the potential of ‘Test & Learn™’, a powerful fact-based approach for choosing, targeting, and tailoring strategic and tactical actions for maximum impact and profitability. APT Test & Learn™ Solutions provide the most advanced, flexible, and user-friendly applications for test management in large-scale consumer-focused organisations.
To date more than 50 Global 2000 leaders have licensed APT’s Test & Learn™ software. APT has offices in London, San Francisco, Taipei, and Washington, D.C. The firm is privately held by management in partnership with Accel/KKR.
For more information, please visit us at: www.predictivetechnologies.com
Leo Burnett Worldwide and its marketing services arm, Arc Worldwide, is one of the world’s largest agency networks and its marketing services arm. Leo Burnett is a HumanKind communications company. Our approach is simple and singular: we put a brand’s purpose at the center of our communications in order to truly connect with people. Then, we activate this human purpose to create what we refer to as “Acts, not just Ads.” In doing so, we make a life-long meaningful relationship between people and brands.
A leader in digital, retail/shopper, direct and promotional marketing, Arc Worldwide has cross-channel activation expertise that inspires people to experience, to purchase, to recommend and to return.
For more information, please visit us at: www.arcww.com
Boxwood specialise in the design and implementation of consumer driven business transformation programmes that deliver tangible and long lasting benefits. We have significant experience in all retail industry segments across Europe and the Middle East where we have built a reputation for working with our partners to deliver unreasonable results.
For more information, please visit: www.boxwoodgroup.com

Founded in 1828 as the “Information Office for maritime insurance” Bureau Veritas is today one of the world’s leading companies in conformity assessment and certification services, supporting clients to manage risk and enhance their performance in the fields of quality, health and safety, environment and social responsibility (QHSE).
29 governments have entrusted Bureau Veritas with monitoring their imports and exports and for verification of conformity of imported goods. The laboratories of the Consumer Products Services Division have accreditations in 20 countries. BV CPS is a notified body for European directives.
For more information, please visit: www.bureauveritas.de/cps
CapitaMalls Asia Limited is one of the largest listed shopping mall developers, owners and managers in Asia by total property value of assets and geographic reach. CapitaMalls Asia has an integrated shopping mall business model encompassing retail real estate investment, development, mall operations, asset management and fund management capabilities. It has interests in and manages a pan-Asian portfolio of 87 retail properties across 48 cities in the five countries of Singapore, China, Malaysia, Japan and India, with a total property value of approximately S$20.4 billion and a total GFA of approximately 67.9 million sq ft.
For more information please visit us at: www.capitamallsasia.com/

Seamless ‘origination, redemption, marketing and settlement’ of stored value.
Casinix Exchange aggregates the world’s stored value (commonly referred to as pre-paid or gift card value) to one central exchange platform, all the while expanding revenue share between merchants. In addition to serving marquee retailers, the Exchange enables micro-merchants™ (i.e. eBay, Amazon sellers, etc.) to originate their and redeem marketplace stored value. The smallest merchants can now originate or redeem marketplace stored value from the world’s leading retailers; and, in doing so – channel billions of dollars each month in viral revenue to Casinix Exchange listed merchants.
Casinix Exchange enables merchants to reach next door or around the world and interact with customers through cross-company / cross-border / cross-currency clearing of stored value. Casinix Exchange marketplace facilitates origination, redemption, marketing and settlement in stored value transactions through transparent centralized clearing. Casinix Exchange is the first global electronic platform enabling ‘user-generated revenue-share’ for your customers – that correlate with viral spend metrics™ within customers domestic or international social networks.
To find out how Casinix Exchange can expand your revenue visit us at: www.casinixexchange.com
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DemandTec enables retailers and consumer products companies to optimize merchandising, trade and marketing decisions, individually or collaboratively, to achieve their sales volume, revenue and profitability objectives. DemandTec software services utilize DemandTec's science-based software platform to model and understand consumer behavior. DemandTec customers include more than 195 leading retailers and consumer products manufacturers.
For more information, please visit: www.demandtec.com
DHL is the global market leader in the logistics industry. With approximately 300,000 employees operating in more than 220 countries, we offer superior service and expertise in international express, air and ocean freight, road and rail transportation, contract logistics and international mail services. DHL supports climate protection, disaster management and education.
For more information, please visit: www.dp-dhl.com
Elmwood is an award-winning multi-disciplinary brand design consultancy with offices in the UK, US and Australia.
Specialists in FMCG and retail, Elmwood’s current clients include ASDA, Coles, Durex, McCain, The BBC, Nestle, Nike and Walmart.
Elmwood has won more Design Effectiveness Awards than anyone else throughout the scheme’s entire history.
Find out more by visiting: http://elmwood.com
emnos is a consulting and services business that helps retailers and consumer goods companies achieve customer-centric growth. emnos has deep expertise in analysing and evaluating customer data, developing strategies for customers, products, pricing and promotion and offering tools and technologies to support their implementation. Clients include e.g. Carrefour, Waitrose and Real (METRO Group).
For more information, please visit us at www.emnos.com
EyeClick Ltd. specializes in creating inventive products that transform designated spaces into magical experiences. The company’s products open up a world of possibilities for brands to effectively communicate with target audiences in out-of-home locations. EyeClick gives retailers and advertisers the ability to showcase rich interactive digital content in public spaces.
For more information please visit www.eyeclick.com
With over 2,500 lawyers across Europe, Asia, the US and the Middle East, we have the resources to co-ordinate and execute the largest and most complex challenges facing retailers today. Whether advising on a move into new markets, ensuring compliance with advertising rules or helping to manage a potentially devastating product recall, our aim is the same: to reduce the risks our retail clients face.
For more information, please visit us at www.freshfields.com
Market Insight Partner

GfK Retail and Technology is the world's leading market research company for tracking point-of-sale data in Consumer Technology and Fashion markets.
We co-operate with retailers and resellers in more than 70 countries who provide us with data at model level. The GfK data platform, StarTrack, ensures manufacturers and industry leaders receive comparable information at international level.
Our market experts offer fact-based consultancy on brand share and channel performance at both country and international level. www.gfkrt.com.
GlobalCollect is the world's premier Payment Service Provider of local e-payment solutions for international Customer Not-Present (CNP) businesses such as internet, mail and telephone orders. Through a single-interface online payment platform, we offer access to an unrivalled portfolio of local and international payment methods in over 200 countries and for 170 currencies. www.globalcollect.com
Imagine a new entertainment landscape where the viewer controls the entertainment experience and the traditional 30 second ad is an endangered species. Now imagine a new company that produces original branded entertainment that viewers actually like. Behold, Gone in 30 Entertainment: developing creative environments that let brands and entertainment live together in harmony. Long live the new order! Gone in 30 Entertainment: the standard in branded entertainment©
For more information please visit www.gonein30.com
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IBM has the retail industry experience, business consulting capabilities and technology to help retailers apply innovation and create differentiation to meet the demands of today’s smarter consumer. Allow customers to shop whenever, wherever and however they choose. Synchronize assortments with demand. Boost performance and profitability. Find out how IBM is making retail smarter.
www.ibm.com/smarterplanet/retail
Ingenico is a leading provider of payment solutions, with over 15 million terminals deployed in more than 125 countries. Its 2,850 employees worldwide support retailers, banks and service providers to optimize and secure their electronic payments solutions, develop their offer of services and increase their point of sales revenue. More information on www.ingenico.com.
By enabling more content, mobility and capabilities than ever before, Intel gives you the advantage in a rapidly changing world. With advanced silicon, industry standard platforms and modular infrastructure solutions, Intel can help you deliver a more compelling digital lifestyle. Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live.
Additional information about Intel is available at www.intel.com/go/ic
Javelin Group is Europe’s leading ecommerce and multi-channel retail consultancy advising large retailers like Boots, B&Q, Carphone Warehouse, John Lewis, Mothercare, Marks & Spencer, Maxeda Group (Netherlands), Empik (Poland), Woolworths (Australia) and many others on their ecommerce strategies, operations and technologies, as well as delivering large scale ecommerce solutions.
Find out more by visiting: www.javelingroup.com.
Korn/Ferry International (NYSE:KFY), with a presence throughout the Americas, Asia Pacific, Europe, the Middle East and Africa, is a premier global provider of talent management solutions. Based in Los Angeles, the firm delivers an array of solutions that help clients to attract, develop, retain and sustain their talent.
Please visit www.kornferry.com for more information on the Korn/Ferry International family of companies, and www.kornferryinstitute.com for thought leadership, intellectual property and research.
NCR Corporation is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels.
For more information visit www.ncr.com
Truworths International Limited is the largest clothing group on the Johannesburg Stock Exchange where it operates through 492 stores in South Africa, 16 stores in Namibia / Swaziland and 18 franchise stores in Africa. Truworths, with its exclusive brands, has established itself as the leading Southern African fashion retailer.
For more information, please visit us at www.truworths.co.za
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The Western Union Company (NYSE: WU) is a leader in global payment services. Together with its Vigo, Orlandi Valuta and Pago Facil branded payment services, Western Union provides consumers with fast, reliable and convenient ways to send and receive money around the world, as well as send payments and purchase money orders. Western Union, Vigo and Orlandi Valuta operate through a combined network of more than 400,000 Agent locations in 200 countries and territories. In 2008, The Western Union Company completed 188 million consumer-to-consumer transactions worldwide, moving $74 billion of principal between consumers, and 412 million consumer-to-business transactions. For more information, visit www.westernunion.com.




































