• Programme Overview
• Day 1
• Day 2
• Day 3
• World Retail Hall of Fame
• Retail Futures Challenge
• Retail Study Tours

2012 Programme

What’s new for 2012 at the World Retail Congress?

To help bring to life some of the latest ideas and technologies influencing the in-store, on-line and m-commerce consumer experience, the World Retail Congress is adding a special Customer Experience Lab zone within the networking area. This will provide delegates with an opportunity to see and learn about the most cutting edge developments but will become an open workshop space during the Congress Business Stream sessions. Each day will see a different focus for presentations including:

• Consumer insights from around the world
• In-store technologies
• The on-line revolution

World Retail Congress 2012 programme topics and themes

• How to put change at the heart of the business culture
• The reinvention of retail: how can retailing adapt to a world of unprecedented change?
• How long can bricks and mortar survive?
• Fit for purpose: the new retail business model to ensure sustainable growth
• Learning lessons from today’s multi channel winners
• How retailers in low growth economies are finding growth
• Providing in-depth insight into consumer trends in the key world markets and understanding what they mean
• Wal-mart at 50: the lessons from the world’s biggest retailer
• How m-commerce is working in different markets and what can be learnt
• International growth strategies
• Update on the fast growth BRIC markets from the insider’s perspective to provide real insight. Special sessions dedicated to China, India, Brazil and Russia
• The future role of the store: how to remodel the store in a multichannel world
• Sustainability and trust: the essential building blocks for winning retailers
• Luxury retail and maintaining the growth momentum
• The power of people: training, service and retention of world-class retail employees

The draft agenda for the World Retail Congress 2012 is due to be released over the coming weeks.

In the meantime, take a look at 2011 agenda for a grasp of topics and themes dealt with at the Congress.