These closed-door, Chatham House Rule sessions allow participants to connect and discuss top challenges in the retail industry with experts in their field. As the number and variety of tech solutions grow, understanding which innovations to invest in has become more complicated than ever before. By placing the customer at the centre of your purpose, you can make real impacts on how the customer behaves, and how they remember you. This workshop will hone-in on how retailers can retain and improve their connection to the human aspects of shopping and how physical retail can find new life in a tech-dominated world.