From 15-17 September, attendees got access to everything from keynote presentations and interviews to panel discussions. You can watch all content on demand by registering for free today.
Connected Agenda
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Kiri Hannifin, Gen ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Sabrina Fung, Grou ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Bijou Kurien, Boar ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Ashley Micklewrigh ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Central Group
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In this special series of high level interviews with retail leaders, Alix Partners will focus on the critical quality of agility in allowing retail businesses to respond to the challenge of transforma ...
13:00
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31 minsAt the 2019 World Retail Congress, we focused on what it means to be a High Velocity Retailer. This still holds true today, however, the world looks much different. This opening keynote conversation, ...
13:35
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36 minsInterview with Jaume Miquel, Chairman & CEO of Tendam
14:15
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22 minsInterview: Mike George, President and CEO, Qurate Retail, Inc. in conversation with Matthew Shay, President and CEO, National Retail Federation Qurate Retail is the leading video commerce retailer se ...
14:40
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17 minsWhen the pandemic took hold of the world, economic lockdowns were imposed by Governments to prevent the spread of the virus. But this extreme response, whilst positive in reducing infection rates, has ...
15:00
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40 minsA panel discussion with the leaders of some of the world’s biggest retail trade associations addressing how they represented their members’ interests with Governments during the peak of the crisis and ...
15:45
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20 minsIn conversation with a senior retailer sharing their experiences of how they had to accelerate their capabilities to meet the growth in online demand. Where did they have to focus on; what were the ke ...
16:00
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0 minsEach year the Congress brings together the future talent of retail in the Future Retail Challenge. With the postponement of the 2020 meeting, the student teams from around the world wouldn’t have been ...
16:10
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20 minsExclusive research from ecommerce analytics experts, Edge by Ascential. The team at Edge, who work with some of the world’s biggest consumer brands and marketplaces, bring together their data and insi ...
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16:35
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19 minsIn this interview, Ron Johnson, Founder and CEO, Enjoy and former CEO of Apple Retail talks about what he sees as the key drivers of change for retail before and since Covid-19 and in particular mobil ...
17:00
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36 minsHear from some top ecommerce retailers covering food, fashion and home how their businesses were positioned for the digital world before the crisis and then how they met the challenge of accelerating ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Designed to provide senior retailers with original, challenging ideas that make them think differently about different aspects of the retail agenda, that they will want to feed back to their businesse ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Renuka Jagtiani, C ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Zyda Rylands, CEO, ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Muwaffaq Jamal, Ma ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Jason Tarry, CEO, ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Tatyana Bakalchuk, ...
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In this special series of high level interviews with retail leaders, AlixPartners will focus on the critical quality of agility in allowing retail businesses to respond to the challenge of transformat ...
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12:55
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5 mins
13:00
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21 minsWGSN is one of the leading consumer and trend forecasters in the world and will present the very latest analysis and views from WGSN’s on-the-ground teams in all global geographies on consumer behavio ...
13:25
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37 minsEmerging from this crisis is a newly engaged, empowered and connected consumer. This has proved to be Gen Z’s time right across the world as they embraced digital channels and innovated to make the be ...
14:05
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49 minsLeading retail CMOs and marketing experts discuss how retailers and brands need to realign their appeal to consumers to take into account changing consumer behaviour, needs and wants as a result of th ...
14:55
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32 minsIn an exclusive research report for World Retail Congress Connected, renowned data science experts, Crosswalk Labs, together with the thought leadership and retail expertise of TRAUB bring you the fin ...
15:30
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23 minsA leading figure in the environmental sector will deliver an important presentation on the opportunity retail has when embracing circular economy, to learn the lessons exposed by the pandemic, and ho ...
15:55
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22 minsIn the last five years the collective voices of multiple stakeholders advocating a more proactive approach to sustainability has grown. Today, employees, investors and consumers expect sustainability ...
16:00
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0 minsEach year the Congress brings together the future talent of retail in the Future Retail Challenge. With the postponement of the 2020 meeting, the student teams from around the world wouldn’t have been ...
16:20
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22 minsVeteran retailer and retail commentator, Mary Portas, has been calling for a different kind of retailing that puts people and the planet before profit. That was before Covid-19 changed everything. In ...
16:45
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21 minsEven before COVID-19, retailers and brands were waking up to the impact of culture in shaping trends that could sweep around the world. How will these trends accelerate post-COVID? Steve Stoute is one ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Tommy Hilfiger and ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Andrew Jennings, N ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Neela Montgomery, ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Helen Weir, Superv ...
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Personal Takeaways is a series of personal reflections by leading retail industry executives on what their retail takeaway from meeting the challenge of COVID-19 has been. Hear from Rodney McMullen, C ...
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In this special series of high level interviews with retail leaders, AlixPartners will focus on the critical quality of agility in allowing retail businesses to respond to the challenge of transformat ...
12:55
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5 mins
13:00
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25 minsThe retail sector has endured greater pressure than most industries as a result of COVID-19. The velocity of change has increased as the importance of digitalisation and diversity accelerates. Whilst ...
13:25
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29 minsThis session will address our individual and collective responses to tackling the inequality of opportunities and lack of diversity within global retail organisations. Amidst the turmoil of a global p ...
13:55
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32 minsA whistle-stop global tour of the effect that the global health crisis has had on retail and the way shops look and behave. From drive-throughs, to acrylic screens, much has become familiar in a very ...
14:30
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32 minsA special panel discussion bringing together leading store designers, retailers and technology experts to debate the issues facing bricks-and-mortar stores that have to cope with the provision of safe ...
15:05
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28 minsOne of the true legends of retailing, Leonard Lauder, who helped build The Estee Lauder Group of Companies with his mother to create a global beauty industry, was honoured by the World Retail Congress ...
15:30
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30 minsHear a special panel discussion with some of the Awards Grand Jury on what were the key factors and criteria in their minds in selecting the shortlist for the all-important Retailer of the Year. In th ...
15:35
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Featuring some leading names from international retailing unveiling the winners plus specially produced films to provide you with images and insights into each of the category shortlists and winners.