Interview: Why retail must find its soul: how the pandemic created the Kindness Economy
16 Sep 2020
Veteran retailer and retail commentator, Mary Portas, has been calling for a different kind of retailing that puts people and the planet before profit. That was before Covid-19 changed everything. In this interview, Mary will talk about how the pandemic has put an even bigger spotlight on people and the planet and the collective experience of the last few months is creating what she has called The Kindness Economy. What should successful retailers be focussed on in this new world?