The retail sector has endured greater pressure than most industries as a result of COVID-19. The velocity of change has increased as the importance of digitalisation and diversity accelerates. Whilst leadership has always been important, it is unquestionably essential in times of extraordinary uncertainty and crisis. Attendees will gain insights from an examination of what differentiates great leadership as we discuss these critical questions. 

1.     What makes leaders particularly suited to the demands of event-driven crises? 

2.     What distinguishes great from good performance in a crisis?