World Retail Congress 2017 is taking the theme "Reimagining the customer experience". With retailing undergoing unprecedented change and transformation, we know that businesses are looking for that all-important point of differentiation. Creating great customer experiences at all levels; from the physical store to customer service delivery and the online channel is now seen as vital in creating that competitive edge. Our 2017 programme focusses completely on this challenge and introduces many great new content features.
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