Retail viewpoint: our top 10 predictions for 2018
Will the approach of warmer weather add a spring to consumers’ steps? What will it take to get 2018 back on track? Here are AlixPartners top 10 retail predictions for the year ahead.
Re-inventing retail – winning in the data-driven world
It’s no news to anyone that the retail sector is currently facing seismic change. Amazon’s purchase of Wholefoods has flipped the coin to ask the question “which online retailers will become brick and mortar grocers?”, not “which traditional grocers will become online retailers?”. The retail game is most definitely changing, so how can traditional grocers succeed?
Retail 2018: Exclusive insights about the year ahead from retail’s top leaders
In Partnership with Retail Week, Manhattan Associates' flagship report, Retail 2018, is here. Packed with unrivalled insights from retail's leaders and CEOs, discover a true picture of what to expect in 2018. An accurate and holistic snapshot of 2018, enabling retailers of all sizes to benchmark themselves against the very best in the business.
E-commerce in the era of customer experience
Massive shifts are occurring when it comes to demand, transparency is increasing, consumer engagement is evolving, and new patterns of consumer behaviour, built upon Moore’s law of exponential growth, are forcing companies to adapt the way they design, market, and deliver products and services. The evolving consumer-paradigm, driven by unlimited access to information, has led to heightened expectations of the complete digital shopping experience.
Singular Commerce, Seamless Experiencess
She’s the one we’re all after. You know her as the “omnichannel” customer. But don’t use those words with her. You’ll lose her. She’s not thinking about channels. She’s simply shops as she lives, absorbing and reacting to an ever-present flow of information and an endless array of choices. And she’s loyal only to retailers who can do exactly the same things.
Profitable omnichannel order fulfilment remains retail’s elusive holy grail
Retailers are responding to consumer needs by offering greater choice of shipping and delivery options. But, are they equipped to deliver a consistent, profitable customer experience? To enable these new capabilities, retailers must fine tune or re-architect their supply chain and order fulfilment business processes and systems.
Personalisation: Beyond A Name 2017
42% of marketers named personalised marketing as a top priority in 2017, according to the Chartered Institute of Marketing. Personalised marketing research finds that taking a personalised approach to when, where and how businesses offer promotions to their customers has a huge impact on the success of their campaign.
Making retailers very profitable again
Anaemic growth, price wars, competition from e-commerce and increasing fixed cost have led to sluggish growth and eroding margins. However, to orchestrate their e-commerce comeback, brick and mortar retailers added the cost of new digital channels to the inflating fixed cost of their physical networks, without achieving any real synergies between the channels.
Tulip Store Associate Survey: Mobile-assisted workers increase sales and improve overall customer experience
Tulip recently surveyed over two hundred store associates to understand their experience in brick & mortar stores. This report illustrates the detailed survey results and helps readers understand how sales associates are using mobile devices in store, and their experience using technology to interact with customers in today’s digital climate. Increasingly, retailers are realizing that to maintain foot.
Manhattan Associates - Commerce Trends
Manhattan Associates - Retail 2017: Exclusive intelligence about the year ahead from top retail chiefs
Dunnhumby - Reinventing Category Management
Kinnersley Kent Design - Retail Spaces. Putting the customer at the heart of the experience
Millennials and the store of the future
You can’t design the store of the future without understanding the customer of the future. Kinnersley Kent Design carried out a study into Millennials and the Future of Retail to explore the mindset of this influential generation.
Engaging the Modern Consumer: Dubai gets a global vote of confidence
Held under the patronage of Sheikh Mohammed bin Rashid Al Maktoum, vice president and prime minister of the UAE and ruler of Dubai, and co-sponsored by the Dubai Chamber of Commerce and Industry (DCCI) and Majid Al Futtaim, the 10th edition of the Congress unfolded over three days from 12-14 April at Dubai’s Madinat Jumeirah.
Mastercard - Smarter installments technology from Mastercard is helping redefine credit
The Discipline of Business Experimentation
The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment. In most companies, tests do not adhere to scientific and statistical principles. As a result, managers often end up interpreting statistical noise as causation--and making bad decisions. To conduct experiments that are worth the expense and effort, companies need to ask themselves several questions.
International intrigue: Merchants leverage data to gain share of cross-border spending
Despite its size and strong growth, retailers are facing many challenges with capturing the spending of international travelers. A big opportunity however lies in exploring data to better serve the travelers and gain predictive insights.
MasterCard: Why Retailers Should Measure Their Loyalty Program's Effectiveness
Challenges and Benefits of Measuring the Impact of Loyalty Programs
Loyalty programs can not only improve customer satisfaction and retention but also help retailers grow revenue and improve share of wallet (SOW). One of the challenges, however, is the difficulty of measuring the impact of loyalty programs on the business. Find out more on how retailers can maximize customer loyalty with the help of better data insights here.
MasterCard: Defining the value of omnichannel shopping
Before investing in omnichannel strategy, merchants need to understand the value of this valuable shopping behavior and the opportunity it presents.
Start with the customer. Define value by measuring omnichannel spending behavior, and compare it to spending in a single channel.
Al Maryah Central Insights Report 2017
A first of its kind report into the motivations, sentiments and behaviours of consumers in Abu Dhabi has been launched by Gulf Related, the developer of Abu Dhabi’s 2.8 million square feet next generation mall Al Maryah Central, this week at World Retail Congress.
The evolving face of luxury in the Gulf: On our way to a new norm?
Chalhoub Group have drawn on the Group’s sixty years of experience working in the Middle East, combined with market research and interviews with industry experts to provide a guide to today’s market.
The 2017 Customer Experience (CEI) Study
The IBM CEI Study is now in its fifth year and identifies those brands that are providing leading shopping experiences and how they’re doing it. Surveying more than 500 companies and analysing seven areas of the omnichannel shopping experience, it enabled IBM to profile the key characteristics and capabilities of leading providers in different market sectors and geographies across the world.
Thinking like a customer: Your cognitive future in the retail industry
Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail, cognitive computing has already arrived, and its potential to transform the industry is enormous. Cognitive systems are driving more personalized shopping experiences and helping unearth customer trends. Our research reveals that retail leaders globally are poised to embrace this groundbreaking technology more holistically and, by doing so, will redefine the future in retail. To learn more, we invite you to download this paper to explore the latest industry perspectives supported by fact-based strategic insights for senior business executives.
The Economy of Things: Extracting new value from the Internet of Things
Thanks to the Internet of Things (IoT), physical assets are turning into participants in real-time global digital markets. The countless types of assets around us will become as easily indexed, searched and traded as any online commodity. While some industries will be tougher to transform than others – those with physical limitations, such as manufacturing, will be harder to digitize – untold economic opportunities exist for growth and advancement. Our research shows this will create a new “Economy of Things” with significant consequences.
Case Study - Shoppers disrupted - Retailing through the noise
48% of consumers want on-demand personalized promotions. To deliver, you must understand them. Learn more in our study: Retailing through the noise. Disruption in retail prompts the question: when will there be a “new normal?”
Case study - Brand enthusiasm: More than loyalty
The rising group of “power consumers” are creating new expectations for engagement. To prepare, read our study: Brand enthusiasm. To effectively cater to consumers in today’s digital, omni-channel world, companies need to build brand enthusiasm, not just brand loyalty or repeat purchases.
Thinking Like a Customer
The retail industry is experiencing unprecedented change. Over the past decade, emergence of technology-enabled “smarter consumers” has upended traditional retail business models. The days when department stores or large discount chains targeted promotions to mass audiences according to broad-brush definitions of age, gender and income are giving way to market segments composed of single individuals
Making retailers very profitable again
Retailers around the world are facing multiple challenges that undermine their growth and profitability.
SES-imagotag’s latest whitepaper outlines case studies from clients demonstrating the benefits of digital technologies.
What every retailer must know about traffic 2.0
Traditionally, store traffic was a simple measure and critical in determining core retail metrics. RetailNext have identified the five things that retailers need to know about retail traffic today.
Beyond fast: Speed to market’s new dimensions
Apparel retailers and brands have found themselves in a speed-to-market (STM) race, with speed itself no longer the only issue. Kurt Salmon, part of Accenture Strategy outline why brands and retailers must get smarter about STM.
The Intelligence Enterprise
The convergence of megatrends including the Internet of Things (IoT), mobility and cloud computing have led to a new operational paradigm known as the Intelligence Enterprise. Zebra Technologies have published a report defining this and exploring best practices.
The secrets of retail’s repeat top performers
An examination of the industry’s repeat top performers over the past decade reveals clear patterns. The best value creators over time are those that are insulated from ecommerce, capitalise on growth of emerging markets, and continually evolve their business model. The Boston Consulting Group’s annual study examines the secrets of the repeat performers.
Retailers are making digital transformation their highest investment priority
In recent years, narratives such as multi-channel, and then omni-channel, attempted to describe pivotal points in digital transformation journey. But this is set to change yet again, as both the demands of the modern shopper and advances in technology become ever greater catalysts. The scale of change in the next 5 years will likely exceed that of the past 50 years. But what is the change? How are retailers addressing it? What are the challenges? And more importantly, what is the prize?
Assortment Planning in the Age of Omni-Channel Retailing
According to classic marketing theory, there are three primary ways to win at the retail game: power, convenience and exclusive assortments. TXTRetail examine what needs to be considered to achieve customer focused assortments.
Making the case for DC workflow automation to drive process optimisation
To say that technology has infiltrated distribution centres (DCs) around the world over the last few years would be a major understatement. Today’s DCs are under increasing pressure to reduce costs and increase margins. According to Honeywell, nearly eight out of 10 operations managers have been asked to squeeze more cost savings from their existing operations.
Prescriptive analytics put
powerful recommendations into
the category manager’s hands
Enabling customer engagement for a Global Retail Leader
The New Age of Engaged Retailing
Consumerization of IT has blurred the lines between physical and online retailers. Consequently, the focus now is on how retailers can integrate technologies like Mobility, Analytics and Social into their Omni-Channel Commerce platform. This is critical to understand customer needs at every stage of the purchase cycle more deeply and engage appropriately across channels to make a tangible impact on business results. This whitepaper examines the theme of ‘Engaged Retailing’ and relies on our experience built through partnering with retailers.
Defining a mobile strategy and Launching a mobile commerce for a Brick-n-Mortar Retailer in record time!
Omni-channel retailing: The new Normal
Increasing customer engagement, enhancing customer experience, and driving sales.
Mobile-to-Store Cross Channel Order Fulfilment
Mobile-to-Store Cross Channel Order Fulfilment Increases Customer Satisfaction and Grows Sales for a Global Retail Leader
Integrated 24×7 Retail Environment
Integrated 24×7 Retail Environment Provides Seamless Customer Experience for a Large Asian Duty Free Retailer
The Symphony EYC Game Changing Offering
Navigating the new digital divide: Global edition
A global summary of findings from nine countries on digital influence in retail
The global edition of this report explores the digital preferences of consumers, especially how the use of digital devices impacts in-store shopping behavior. It is based on a survey of thousands of consumers in nine different worldwide markets.
For over three years, Deloitte has been exploring the digital preferences of consumers, especially how the use of digital devices impacts in-store shopping behavior. Findings from this research show that digital technology, along with easy access to digital information, not only affects sales within digital channels, but also has a much broader impact – a “digital influence” – on in-store sales and in-store consumer behavior
The Deloitte Millennial Survey 2016: Winning over the next generation of leaders
Millennials, in general, express little loyalty to their current employers and many are planning near-term exits, according to Deloitte Touche Tohmatsu Limited’s fifth annual Millennial Survey. This remarkable absence of allegiance represents a serious challenge to any business employing a large number of Millennials, especially those in markets—like the United States—where Millennials now represent the largest segment of the workforce. However, because most young professionals choose organizations that share their personal values, it’s not too late for employers to overcome this “loyalty challenge.” Deloitte surveyed nearly 7,700 Millennials from 29 countries during September and October 2015 to learn more about Millennials’ values and ambitions, drivers of job satisfaction, and their increasing representation in senior management teams.
African Powers of Retailing: New horizons for growth
Global Powers of Luxury Goods 2015: Engaging the future luxury consumer
Deloitte: Navigating the new digital divide
A UK perspective
Deloitte: Global Powers of Luxury
Deloitte Touche Tohmatsu Limited (DTTL) is pleased to present the 2nd annual Global Powers of Luxury Goods. This report identifies the 100 largest luxury goods companies around the world based on publicly available data for the fiscal year 2013 (encompassing companies’ fiscal years ended through June 2014).
The report also provides an outlook on the global economy; an analysis of market capitalization in the luxury goods industry; a look at merger & acquisition activity in the industry; and a discussion on engaging the future luxury consumer.
Navigating the New Digital Divide
Over three years ago, we set out to explore consumers’ digital preferences – how the use of digital devices impacts in-store shopping behavior. What began as a simple exercise has led us to conclude that digital technology and easy access to digital information not only affects sales within digital channels, but also has a much broader impact on in-store sales and in-store consumer behavior – a concept we refer to as ‘digital influence.’
Enterprise Mobility Report
The deadline has passed
Going global: UK retailers at the World Retail Congress
UK Trade & Investment, in partnership with the Congress, have developed a series of case studies from last years UK mission delegation. The importance of internationalising your business is increasingly important for UK retailers, particularly as the UK is the most searched-for set of retailers by the 3bn strong global digital audience
Doing Business in the UAE
The main objective of this Doing Business Guide is to provide you with basic knowledge on the United Arab Emirates (UAE); an overview of its economy, business culture, potential opportunities and an introduction to other relevant issues. Novice exporters, in particular, will find it a useful starting point.
Risks and Rewards of Omnichannel Excellence
The proof is in the pudding! The latest RIS News survey confirms that Retailers need better labor allocation if they are to overcome omnichannel challenges and provide a consistent customer experience.
Avoid the Retail“Paparazzi”
Next Generation Price Optimization
Latest solutions blend the art and science of pricing
Price optimization systems have been available to retailers since the early 2000s. Early adopters used first-generation systems to analyze ever-growing volumes of sales data and bring science to the art of retail pricing. But now, next generation price optimization solutions are revolutionizing retail operations management. Derived from advanced mathematics, statistics, and econometrics, these easy-to-use, new-era solutions are bringing the promises of the first-generation price optimization systems to fruition.
How Delhaize America Delivers Shopper-Centric Pricing
Delhaize, a global food retailer, with more than 3400 stores and €21.4 billion in revenues, wanted their North American company, Delhaize America, to offer their customers a locally differentiated shopping experience and superior value. Find out how Delhaize America was able to deliver on this promise.
Roundy’s Supermarkets Achieves Significant ROI
Faced with growing competitive pressures, particularly from Wal-Mart stores and other supercenters and conventional grocers, Roundy’s knew it needed a strong pricing strategy. Furthermore, the strategy had to be in tune with an increasingly complex, informed and empowered consumer. Find out how Roundy’s was able to boost gross margins, dollar sales and unit sales.
The Pricing Evolution
The Perfect Storm Compelling Retailers to Shift from Rules-Based to Optimized Pricing
The siren's song of rules-based pricing solutions is tempting, however business rules are only one, albeit one very important, component of a comprehensive optimized pricing strategy that enables retailers to compete in today’s complex retail environment. This paper explores the evolution of pricing that has made optimization table-stakes and has required retailers to supplement business rules with data, science, analytics and strategy in order to survive and thrive.
Seize the Day: Real-Time Store Execution
RIS Software LeaderBoard 2014 Highlights
Retailers Enrich The Customer Experience Through Workforce Optimization
Retail Horror Stories and Why Workforce Management Matters
Enabling The Digital Store Associate
A Jet-Setter’s Guide To Real-Time Retail
Heads up displays and GPS devices provide airplane pilots — and even everyday car drivers — instant feedback on what’s happening now and the best way to respond. Retailers can implement similar solutions to drive best practice response to sudden interruptions and current trends to improve productivity and customer engagement.
Escape the Promotional Vortex: Create More Profitable Promotions
It should come as no surprise to even the most casual observer of retail trends that promotional activity has increased substantially over the past few years. Discover how the frenzy of promotions may be driving retailers into a downward spiral, and how to escape the vortex of increasing promotions and decreasing sales and margins.
the YouBeep PILOT
RFID: Tracking a Tangible Approach to Gain Efficiencies in Food Retail
The retail food industry provides a valuable service to consumers around the world, but as a commodity market, it succeeds on razor-thin margins. Given the resource-intensive nature of grocery stores, responding to volatile market conditions while still remaining competitive can seem nearly impossible.
Trends Shaping the Retail Industry
Changes in the retail industry are being driven by numerous factors, such as changing consumer behavior, technological advancements, and a growing focus on cost competitiveness. Companies are thus resorting to various strategies in order to negotiate this tricky terrain. These include adopting an omnichannel approach, reshoring manufacturing operations (bringing back offshored manufacturing to a country), increasing their imports from Vietnam, boosting investment in Big Data analytics, and augmenting the retail experience through mobile payments.
Retail’s Contribution and Strategies for Job Creation and Retention
Informal and SMME Retailers in South Africa
Strategic Alignment of the South African Retail Sector with the National Development Plan: Vision 2030
Asia's Top 40 Retailers of 2015
The Retail Asia Top 500 ranking is an accumulation of Euromonitor International’s retailing data and analysis ranking the top retailers from 14 key economies across Asia Pacific in terms of total sales, number of outlets, sales area (sqm) and sales per sqm.
Luxury marketing: 5 ways to market prestige brands
To be a prestige brand meant remaining veiled and mysterious – aloof from the digital world. But now the new Ueber-Brands use the digital revolution to marry culture, commerce, content and convenience, without undermining the superior status of the brand.
From multichannel to Total Retail
Shopping is increasingly impulsive and unplanned with purchases made anytime, anywhere. Total retail strategies demand a strong central brand, consistent experience across channels and customer-centric marketing.
Becoming a Reinventionist
Reinventionists have a different mindset. Instead of throwing everything out, they peel everything away to reveal the true DNA of a business. They don’t do make-overs, they do think-overs. They know the rules and when to break them. They don’t argue with the facts or the feelings, they combine them to create a new argument. And they create magnetism in everything they touch. At Jackman, we are Reinventionists. We question more, discover more, and achieve more because we are never afraid to attempt more.
From East to West and back again. How to translate a brand successfully across frontiers.
C&A Case Study
C&A Europe is one of the leading fashion retail businesses in Europe with 1,575 stores in 21 European countries and more than 35,000 employees. C&A Europe welcomes more than two million visitors per day with good quality fashions at affordable prices. In addition to the European stores, C&A also has a presence in Brazil, Mexico, and China.
How to attract the luxury consumer in 2020
To thrive in an ever-competitive environment, luxury brands should look to invest in three key areas between now and 2020, according to new research by global trend forecasters WGSN and Walpole.
The opportunity in Myanmar
Myanmar’s journey towards a democratic society coupled with the lifting of international sanctions has suddenly put the country in the spotlight. With a young population of 51 million that is embracing change rapidly, Myanmar offers enormous opportunities that can already been seen in its strong GDP growth. The World Retail Congress is pleased to send you this special report that has just been published by WPP and who have been our long-standing supporters. We hope that you find the report of interest and helps deepen your knowledge of this exciting and vibrant country.
the retail business model of the future
While retailers and brands struggle to adapt to what many are calling a ‘new normal’, it is important to
note that, to the consumer, it’s still just shopping. However, for any business seeking to understand the
retail business model of the future, it is vital to understand how the attitudes and behaviours towards
shopping are changing.
retail innovation report
Springwise validates, curates and summarizes the top three for daily publication at www.springwise.com, guaranteeing readers real time, real business inspiration. To celebrate the partnership with the Congress Innovation Hub, Springwise has created the first ever Retail Innovation Report featuring the latest, most exciting innovations and new business ideas and in the world of retail - indispensable for those want to remain "in the know".
sitemorse top 250 global websites
The Sitemorse INDEX is a powerful report that rates an organisation's online presence, comparing it to peers from the same sector.
Retail Innovation Snapshot
This Innovation Snapshot report has been compiled by the Springwise Editorial team exclusively for the World Retail Congress. Springwise is a global innovation intelligence platform curating some of the most cutting-edge innovations across industries including retail, media, tourism, FMCG and transport. Each innovation is researched by specialist writers to deliver immediate takeaways and inspiration, ready to download and share. This comprehensive resource powers our on-demand mix of bespoke research, innovation scouting, tailored reports and workshops. Supported by an international network of innovation spotters, we champion positive change and sustainable business ideas worldwide.