World Retail Congress 2019

 

Agenda at a glance 2019

Agenda at a glance 2019

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07:30
  1. 15 mins
    • Exhibition Hall
  2. 75 mins
    • Exhibition Hall
07:45
  1. 50 mins
    • Lab C
  2. 50 mins
    • Lab D
    This annual insight highlights a kaleidoscope of weird, wonderful and exciting stores that keep customers coming back for more.
08:50
  1. 40 mins
    • Main Stage
    Outlining the results of its original research, the Congress takes you through what it takes to be a High Velocity Retailer. This not-to-be-missed session highlights the fundamentals you must be implementing in your business to make it in today’s tough world of retail.*exclusive research
09:50
  1. 20 mins
    • Main Stage

    The Congress introduces its new annual lecture. Building on the year’s theme, it outlines the stark realities facing retail today, how and why retailers are winning and losing and the three fundamental questions you should be asking yourself – and seeking answers to - over the course of the Congress.

10:30
  1. 40 mins

    Short networking sessions curated around a particular topic and led by industry experts. Make the most of your Congress - connect with like-minded peers, share and gain knowledge in a specific field.

    New Retail: Retail’s version of putting a man on the moon – and overcoming the struggle for lift-off

    Remember the future “New Retail” promised? A seamless customer experience. Fresh growth. But the truth is that legacy IT systems, functional silos and lack of actionable data have hindered these claims, resulting in a costly journey and not much else. This working session will highlight three global retail businesses who take different approaches but have all succeeded in lift-off – including their use of AI, adoption of disruptive LEGO-like tech solutions and a drastically simplified agile organisation. Learn from their successes and failures; walk away with a checklist to make this moonshot a reality.

  2. 40 mins
    • Exhibition Hall
11:10
  1. 20 mins
    • Lab E

    Today’s retailers need to consider their environmental footprint whilst still providing value for their customers. As a new generation of eco-aware consumers demand environmentally-friendly products, packaging has emerged as a strategic tool to deliver on these expectations. Renewable packaging materials can replace plastics, reduce carbon footprint and simultaneously enhance customer experience. Learn how innovations in this area are driving retail excellence and enabling leaner and more sustainable operations.

  2. 20 mins
    • Lab C
    Dollar Shave Club was sold for $1 billion. Stitch Fix IPO'd in November 2017. Birchbox is partnering with Walgreens, which recently took a minority stake in the company. Still more subscription box services are launching every day. How are subscription ecommerce companies staying ahead of constantly shifting consumer attention and adapting to new trends, not to mention accounting for the ever-present influence of Amazon on the sector? Is there longevity in the business model?
  3. 20 mins
    • Lab B

    Smart fabric, blockchain, Machine Learning, Automation – the future is both bright as it is mystifying, and not necessarily nested into quarterly plans. This talk cuts through the noise, arming executives with the right information and signs to look for when considering incorporating or developing new technologies into their innovation strategies. Janett Liriano is named in two patents for e-textiles, a master electrician and two-time start-up/founder, one of the latest being the design and execution of a peer-to-peer blockchain backed data exchange for retailers and customers. 

  4. 20 mins
    • Lab D

    74% of millennials believe that successful business requires genuine purpose and 81% of 13-34-year-olds reject the concept of conspicuous luxury. In response to unethical manufacturing processes, environmental degradation, and the exploitation of resources, consumers have adopted a post-growth mindset. A paradigm shift in values, choices and - most importantly - behaviour, this sees customers becoming more mindful in pursuit of a more meaningful existence. What are the implications of the post-growth consumer mindset for retailers? What insight-driven tools can help you respond, adapt and succeed?

  5. 20 mins
    • Lab A

    SPACE10 is a research and design lab on a mission to create better and more sustainable ways of living and shopping. Labelled one of the most innovative companies in the world, Kaave Pour, Co-Founder & Managing Director, will highlight some of their recent work and how their approach reimagines the world of retail through design and technology.

11:35
  1. 20 mins
    • Lab E

    In today’s industry, actionable data is key to survival. From informing merchandising decisions such as pricing promotion and assortment through to personalised marketing – every aspect of the value chain relies on analytics that can inform strategies and implement efficiency. In this session, Jumbo, The Netherlands second-largest grocer, will drill down into the hows and whys behind best practice decisions that have made loyal customers happier and boosted their bottom line.

  2. 20 mins
    • Lab C
    Advancements in data analytics, personalisation, and social media are transforming the way retailers and ecommerce brands communicate with and retain their customers. This technological industry shift is also challenging companies to restructure their business models in new, innovative ways to remain relevant in a competitive retail landscape. Fernando Madeira, formerly of Walmart and now President of ipsy, one of the largest beauty communities, will take you through how to leverage emerging technologies to grow as a successful retail business. Get to grips on how to evolve your company’s strategies in the ever-evolving world of ecommerce.
  3. 20 mins
    • Lab B
    By 2020 more than 5 billion people will be connected to the Internet of Things, not to mention 50 billion things. IoT has the largest projected growth with commerce transactions; it is going to surpass Wearables, TV, Tablets, smartphones, and personal computers combined. IoT has the potential to surprise and delight customers in a whole new way. Understand how to capitalise on this tech, win with consumers, and tell an authentic story.
  4. 20 mins
    • Lab D

    The Wall Street Journal heralded her as “Venture Capital’s Teenage Analyst” when she joined a $300m VC firm at 18 right after high school. Tiffany Zhong is now known widely as the “Gen Z Whisperer” after dropping out of UC Berkeley and starting her own tech company that helps brands understand the next generation of consumers by getting fast feedback from teens on product and marketing decisions. She’s here to do the same for you – and give you the lowdown on what really resonates with tomorrow’s highly influential and connected customer.

  5. 20 mins
    • Lab A
    How to find the right blend of online interactions and physical touchpoints is an all-consuming challenge for luxury brands. How can a sector renowned for premium in-store experiences adapt seamlessly to the digital world? Data-powered customer explorations are not an alternative to these physical moments, but rather a necessary complement to it. This session will outline how to craft a unique data journey that encompasses both behavioural and declarative data, offering a global vision of the customer relationship at every touchpoint
12:00
  1. 20 mins
    • Lab E

    Today’s fast-changing retail landscape presents profound challenges – from Amazon to Brexit, the rise of discounters and total price/assortment transparency – but it also presents unparalleled opportunities for innovation. Learn from real-world examples where using AI-based science to craft prices that resonate with customers whilst recovering margins elsewhere have delivered the elusive win-win for retailers. How can you innovate your structure and strategies for compelling prices and promotions that withstand external uncertainties?

  2. 20 mins
    • Lab C

    To win in today’s tough retail climate, retailers must leverage insights to focus on what really matters to the customer - enhancing the shopper experience with a highly personalised approach to the right product/price/location. New tech is transforming how retailers and their manufacturers are working together, and this session will outline successful collaboration strategies to streamline data and analytical capabilities – and give real-world insights on how this is transforming the way retailers think, act and communicate with manufacturers and customers.

  3. 20 mins
    • Lab B
    What behaviour equates to shopper loyalty? What are sales associates doing right – and wrong – when it comes to selling, engaging and moving customers from experience to purchase? And are there areas where robots can replace them? Gaia Rancati has spent the last 10 years studying how our brains operate and the resulting behaviours that create loyalty and purchases; and has lived with a robot for the last year to better understand where they can and cannot replace humans in a retail setting. She exclusively reveals findings from several experiments and studies in this session. *exclusive research
  4. 20 mins
    • Lab D

    According to one recent study, 93% of parents say their children influence household purchases, with another reporting that those under the age of 12 influence $500b in purchases per year. Gen Z is already on track to become the largest generation of consumers by the year 2020, meaning their influence on retail can’t ignored. What trends can be seen within this market? Mark Kingston, SVP of International of Viacom Nickelodeon Consumer Products will reveal fresh insights on kids and families and highlight how these will impact the industry.

    *exclusive research
  5. 20 mins
    • Lab A

    Leading global retailers will share ideas and experiences on in-store applications for IOT, wearables and advanced technologies, which bridge the gap between the physical and digital worlds – and empower bricks and mortar retailers to thrive in an ever-changing environment.

12:25
  1. 20 mins
    • Lab E
  2. 20 mins
    • Lab C

    Everyone is talking about Purpose – but what does it actually mean? Is it just the latest wrapper for CSR and marketing? Or should Purpose be at the heart of business decisions? Who is responsible for its codification and mobilisation? How can it build differentiation and desirability for customer and colleague alike? It is most definitely a business driver. It defines the why and the for whom; it should inform and inspire the offer, the experience and the very culture of the organisation. Get to grips with the Circus Double Double and its four key tenets for Purpose: Ideology, Inspiration, Sacrifice and Discipline – and how these can accelerate commercial growth.

  3. 20 mins
    • Lab B

    With over 1,000 stores across three continents, and shipping to 81 countries around the world, American Eagle Outfitters needed to streamline its complex global sourcing processes of over 500+ suppliers in 26 countries to support its rapid growth. Hear how they implemented a multi-enterprise product and supply chain platform, replacing their legacy systems transparently and with no disruption to the user base – ultimately bringing complete, end-to-end visibility across their supply chain.

  4. 20 mins
    • Lab D
  5. 20 mins
    • Lab A
12:45
  1. 65 mins
    • Exhibition Hall
12:50
  1. 60 mins

    This lunch will cover some of the key trends and consumer demands affecting global retail expansion, including considerations for companies looking to move into the US market. We’ll also highlight innovative approaches the world’s best companies are using to meet consumer expectations in local markets around the world.

  2. 60 mins
    • Lab D

    Let’s imagine China’s retail landscape as a Rubik’s Cube. Now, imagine unscrambling the puzzle twice as fast with half the amount of time. This is a pretty fair picture of what the retail landscape is like in China today. It’s multi-faceted with several retail tiers, each with different growth rates. It leads the world in ecommerce, delivery and supply chain but is behind in digitalization and IoT. How can companies co-create together but also support open infrastructure and empower individuals so we can all share more success? This session looks at how to lock the moving pieces of the puzzle into place with remarkable speed, innovation and collaboration to win in China. 

13:50
  1. 40 mins
    • Lab E
    Digital is a given. Experiential is now a non-negotiable. The Chinese consumer is on the rise, as is the second-hand market and “drop” culture. The power of influencers and celebrities has no end in sight and sustainability has never had a brighter spotlight. Luxury is being dominated by new forces – how can an industry often slow to adapt update their strategies – and fast?
  2. 40 mins
    • Lab F
    The World Retail Congress will publish the findings of an important study into how retailers can win in today's High Velocity Retail world. Bringing together extensive research and in-depth interviews with retailers from all sectors, the report sets out the new rules for success. This special Leadership Programme session brings together the report's authors with retail experts and retailers to lead an interactive discussion with CEOs, focusing on the practical things businesses must do to succeed
  3. 40 mins
    • Lab C
    In an era of marketplaces – the ultimate frenemy – and a channel-agnostic consumer, control of your customer relationship has never been more vital. As we see retailers in low engagement categories get swallowed by Amazon and others, those on the opposite end of the spectrum are winning because of their differentiation. This session examines the future of brands: How do you build a powerful brand in today’s world? How do you determine whether a brand is worth saving? What does it take to stay alive and thrive, whether old or new?
  4. 40 mins
    • Lab B

    Chinese consumers and millennials are becoming increasingly sophisticated in their consumption of brands and are expected to make up 40% of the global luxury market by 2024. They’re also extremely tech-savvy and already the top contributors of online sales, jumping from 20% of global ecommerce share in 2016 to 50% in 2019. With changing tastes and the rise digital commerce, all brands are having to work much harder by adopting new models and strategies to capture the rapidly growing millennial market. Hear first-hand industry insights on what it takes to succeed in the world's second biggest economy.

  5. 40 mins
    • Lab D

    Known as the Forgotten Generation, the cost of not engaging with Gen X is seriously impacting retailers’ bottom lines. This cohort now accounts for 51% of leadership roles in the workforce globally and has the income to show for it. From the rise of PANKS and PUNKS (Professional Aunts No Kids, Professional Uncles No Kids) to the time-poor, decision-adverse Compressionalists, Carla Buzasi, MD of the world’s most trusted trend forecaster WGSN, introduces the Gen X consumer groups set to impact spending and the rules of retail engagement.

     

    *exclusive research

  6. 40 mins
    • Lab A

    It’s a product-heavy world. And arguably, a product-poor world when it comes to quality, curation and innovation. Product must be better and it must be a focus. This roundtable session asks you to come prepared to collaborate, share, strategise and discuss your thoughts on:

    • We overproduce as an industry. Fact. The sharing economy is on the rise and per capita consumption will decrease. What are we going to do about it? There will need to be a new way of doing business – what is it?

    • How is the rise of celebrity impacting the long-term game? Is it the death of product as cool trumps quality?

    • What makes great product?

    • Where and how are you innovating – and why?

    *Chatham House Rule applies

14:35
  1. 40 mins
    • Lab E
    The rise of new consumer generations means delivering on a whole new set of digital and physical retail expectations. Customers don’t see channels, they just want to shop anytime, anywhere, anyhow. To deliver on these demands (and survive in today’s world) retailers must be seamless and connected across digital and physical from supply chain to commerce front end. This session explores the fusion of commerce and logistics through the medium of cutting-edge technologies – what are they, how do they work and how are they enabling retailers to wow their customers?
  2. 40 mins
    • Lab C

    As consumers appear to tire of long-established brands and shopping locations, the boom around the world of artisan brands and products coupled with new, experiential destinations shows that there is an exciting future ahead – but one that is built around different values and attitudes. What can traditional retail learn from this new movement? Hear from some of those responding to today’s new customer desires.

  3. 40 mins
    • Lab B
    You’d be forgiven for thinking that Africa is off the retail radar. Successive failures from international and domestic household names, struggling economies and the challenges of navigating even one of 54 unique and complex countries are all cause for trepidation. But look under the surface and there is a bubbling pool of innovation and fresh thinking. Hear from those pushing forward and capitalising on the continent’s new retail opportunities.
  4. 40 mins
    • Lab D

    Tariffs, trade wars, Brexit. How are retailers coping with macro-economic and political pressures which we’ve not seen on this level for a decade? This session examines the practical responses and strategies retailers in the trenches have implemented in response to declining macro conditions.

  5. 40 mins
    • Lab A

    In the private equity/retail relationship, it’s often either boom or bust. This debate will explore:

    • Which retail ownership structures are the most effective in today’s world – and why?
    • What's private equity's current view of retail and where are funds investing?
    • What lessons have been learned over the last 10 years – and how are they informing the future?
15:15
  1. 35 mins
    • Exhibition Hall
15:50
  1. 20 mins
    • Main Stage
    The average person views 30,000 brand impressions daily. How can you stand out in a saturated marketing and consumer experience environment? Renowned behavioural psychologist Michael Barbera will identify the persuasive and behavioural methods used to influence buying and engagement decisions.
16:10
  1. 40 mins
    • Main Stage
    The rules of the game have changed and it’s never been easier to win when it comes to shaking up an industry. Fresh new concepts and brands can scale, and quickly. How are they cutting through the noise and finding a niche? Innovating in product and supply chain? Using social media and partnerships? How do you stay a disruptor? They’re doing things in ways you haven’t thought of, and they’re here to share their secrets to success.
16:50
  1. 20 mins
    • Main Stage

    AI, virtual reality and sophisticated logistics platforms are transforming the luxury customer experience. How do we balance those disruptions with the craftsmanship, beauty and sensory experiences that define luxury? How can we break down the false barriers between tech and creativity to find the right balance between Human and Machine?

08:00
  1. 60 mins
    • Lab C

    21 countries. Over 24,000 shoppers. This is the largest and most comprehensive report on the e-shopping behaviours of Europeans. Get to grips with the latest trends in how your customers in this powerful market consume – and what they want, need and expect from brands and retailers in the future.

    *exclusive research

  2. 60 mins
    • Lab D

    Join Google Cloud to discuss how technology can enable retailers to evolve and thrive in today's fast changing landscape.

09:00
  1. 45 mins
    • Main Stage

    Two of the world’s top economic insiders delve into today’s key economic challenges – and outline how they impact your forward business planning.

09:45
  1. 40 mins
    • Main Stage

    Customisation, personalisation, speed, innovation and sustainability are at the heart of this 166-year-old brand’s strategy to meet the needs of its customers. In his keynote address, Levi’s Executive Vice President and President of Direct-to-Consumer, Marc Rosen, will set out the radical and fundamental changes now being implemented across the business to set it up for the next 166 years.  

10:05
  1. 40 mins
    • Main Stage
    Gender, disability, ethnicity, age, sexual orientation. As retail consumers become more diverse, so must its talent and leadership. Boards and senior individuals throughout organisations must be brutally honest with themselves in reviewing how they search and recruit externally and empower internally – making the necessary changes to reflect the world we live in today. How do you balance the need for the right talents with diversity? What are other companies doing – what’s worked for them and what hasn’t?
10:45
  1. 30 mins
    • Exhibition Hall
11:15
  1. 40 mins
    • Main Stage
    In this debate, retailers are challenged to share their views on the difficult issues facing the industry. In preparation they were given a long list, including: slavery in the supply chain, the living wage, overuse of packaging, overproduction of product and its environmental impact and the changing face of retail leadership. They are unaware of which will be selected on stage by the moderator and the most popular questions submitted from the audience via Slido will also be asked.
11:55
  1. 20 mins
    • Main Stage
12:15
  1. 25 mins
    • Main Stage

    History shows that as societies become more affluent, people want to buy less tangible things. They start off wanting goods, then they want services. Increasingly they are attracted by brands, which are yet more intangible than services. Where does this logic go next? As people become sated with ‘stuff’ and disillusioned with brands, the appetite will grow for things that remind them of their humanity: things such as meaning, narrative, and ideas. How do industries manage this transition?

12:40
  1. 70 mins
    • Exhibition Hall
12:45
  1. 65 mins

    Surveys continue to show that whilst AI is considered by most retailers as the number one technology to enhance their business - on customer experience, associate productivity, operational efficiency and business agility -  very few have begun this journey. Drawing on real-world case studies, this working lunch will focus on how retailers can and are optimising decisions using these new technologies, where the imperatives to invest are and discuss the organisational implications.

  2. 65 mins

    Shrinking profit margins. Declining revenues – retailers are under huge pressure to find savings and fresh ways to make money. Future growth must come from new models and revenue streams – such as data monetisation. But how do you extract value from your data assets? From insight to media, which approach is right for your business? What building blocks do you need in place to execute your strategy in a successful and sustainable way? Drawing on real-world case studies, this working lunch is for retailers seeking to create new revenue streams that will drive value and long-term growth for their organisation.

  3. 65 mins

    Join Dr. Victor Fung and Marc Compagnon of Fung Group as they discuss the global state of retail, the pressure and scrutiny retailers are facing for producing excess inventory and material waste, and the necessity of faster supply chains enabled by technology. Get to grips with how data analytics, virtual 3D end-to-end design and predictive analysis tools are helping retailers speed supply chains, increase sell-through rates, and reduce inventory waste – and how the emergence of new tech is enabling supply chain digitalization and exciting, sustainable innovation across the product development cycle.

13:50
  1. 40 mins
    • Lab F

    Whether we look at discount shopping, social commerce or mobile payments, Chinese consumers operate at the very forefront of retail behaviour. Currently ranked first worldwide in overseas travel spending, China has a growing population with more disposable income - and are driving revenue and opportunities for Western brands as a result. However, they tend to use native digital apps in Mandarin and are subject to the ‘Great Firewall’ (no Google) even when abroad. In this session, we’ll share fresh consumer trends and analysis, and discuss how you can reach these customers whilst deliver experiences that meet their expectations.

  2. 40 mins
    • Lab E
    University teams from across the globe present their ideas in response to the future retail challenge brief to a judging panel of senior retail executives and experts. This is an opportunity to learn how the next generation of retailers are solving real-world industry challenges.
  3. 40 mins
    • Lab C

    What does a great experience look like? Feel like? What story does it tell? For those with smaller spaces – how can you build energy and excitement? For those with a massive physical portfolio – how do you scale experience whilst still maintaining the personal touch? Learn from those who are capturing consumer footfall and building a customer following. Highlight your real-world challenges and brainstorm with the experts.

  4. 40 mins
    • Lab B

    Knowing which part of your advertising spend was the most effective was always difficult but the explosion of media channels and content now makes it even harder. This invaluable session, led by the experts at the World Advertising Research Center (WARC) will present the findings of their highly respected analysis of advertising and communications campaigns to reveal what is the best media mix, creative approach, business impact and use of channel. Then hear from a discussion with the CMOs from some of the world’s most effective brand communicators. *exclusive research

  5. 40 mins
    • Lab D

    What do consumers really value from their relationships with retailers and how has this changed over these years of major disruption and transformation across the industry? In a major study, AlixPartners have been tracking exactly this; they have identified not only the core fundamentals of today’s consumer/retailer relationship but also those absolutely critical factors that retailers need to be aware of if they are to attract what they are calling the Self-Centric Consumer. In this session, hear the full detail of this important consumer research and then the practical insights from a panel of retailers and brands.  *exclusive research

  6. 40 mins
    • Lab A
    Once the very epitome of modern retailing, shopping malls, big box retailers and department stores have become a symbol for all that is wrong with retailing. With too much space, too undifferentiated and unappealing to younger consumers, retail real estate is in dramatic decline. But there are signs that forward-thinking experts and investors are seeing a future for a different kind of shopping space. We bring together some of those leading visionaries to debate what that future might look like.
14:35
  1. 40 mins
    • Lab F
    Building on his day 1 keynote, Michael Barbera goes more in-depth on the hows and whys behind consumer perception and message framing. This workshop will teach you how to establish persuasive messages within your strategies that target the consumer’s cognitive decision-making process.
  2. 40 mins
    • Lab C

    As the biggest portion of consumer spending, food retail is at the very centre of industry transformation. How to serve today's consumers who want choice, experience, value, convenience, quality, multiple channels and rapid delivery is growing ever more challenging. This session brings together some of the world's leading food operators to share their latest strategies to win the food wars.

  3. 40 mins
    • Lab B

    In an age of social media and digital channels, traditional advertising isn’t cutting it with consumers. Brands and retailers must now be expert content creators to tell compelling stories and seize the imagination of consumers – putting relevant messages to the right shoppers at the right time. Hear from this panel of advertising and content experts on what it takes to win in this changing media landscape.

  4. 40 mins
    • Lab D
    This session will be looking at different challenges on the sustainability agenda – and how companies are innovating and implementing them into their businesses. This will guide you through the practical steps taken by companies to ensure sustainability is at the core of how they operate – and stays that way.
  5. 40 mins
    • Lab A
    By 2050 nearly 70% of the globe’s population will live in cities. With the continuing rise of co-working, the power of online and the gig economy now part of the norm, new ways of living and shopping are disrupting how cities and retailers plan, build, operate, and even utilise data when it comes to space and experience. Understand how retailers are tackling this challenge and working with city planners and architects to create the future consumers are demanding.
15:20
  1. 30 mins
    • Exhibition Hall
15:50
  1. 60 mins
    • Lab E
    Consumers, particularly millennials, are increasingly dismissive of technologies that are more gimmicky than practical. How should retailers approach the cutting edge of technology that ensures it is customer centric and above all useful. How are technologies such as AI and Voice blending art and science?
  2. 60 mins
    • Lab C
    The new retail reality: you can’t do everything yourself. We know partnerships are the future, but how do you find the right partner, and when you do, how do you make the most of your relationship? What does success look like?
  3. 60 mins
    • Lab B

    • Tackling the challenges of change management – and successfully implementing it across the business

    • Evolving business models – how to make money in a difficult retail environment

    • Managing the online/offline shift

  4. 60 mins
    • Lab D
    The time for words is over. It’s all about action. How do you put social purpose at the heart of your business vision and strategy to benefit planet, people, product and profits? Why is it important? Where do you start, how do you sustain momentum and what difference does it make for the company, employees and consumers?
  5. 60 mins
    • Lab A
    • Attracting and retaining the right people in a new future of work
    • Managing and motivating three generations of workers
    • The hows and whys behind the changing face of the Board
    • How to harness the power of your workforce - cultivating agents of change, creativity and agility
08:00
  1. 60 mins
  2. 60 mins
    • Lab D
    Since last year’s Congress there will have been a trade war (and its fallout), Brexit, the wobble of strong alliances within international relations – all of which impact the retail industry. This, combined with the usual challenges from governments, pressure groups and NGOs mean that retailers must work all the harder to have their voices heard. This session brings together the leaders of the world’s biggest retail trade associates to discuss what’s on their agenda, and how they are taking the industry forward.
09:00
  1. 20 mins
    • Main Stage

    With robots and Artificial Intelligence already having an impact on retail, where will this ultimately take us and what will it mean for retailers, their customers and the people that work in the industry? Professor Hod Lipson is one of the world’s leading scientists and lecturers in robotics and AI, and one of the few who can answer these questions. In his powerful and thought-provoking keynote, hear how these new technologies will help re-shape retailing in ways you could never imagine both in the near-future and beyond. 

09:20
  1. 20 mins
    • Main Stage

    In this presentation, Ingka (formerly IKEA) discusses leading through times of change, views on the future of retail, and the importance of making a better business, price point and planet for consumers around the world.

09:40
  1. 20 mins
    • Main Stage

    The world’s second largest economy is changing the way consumers at home and abroad shop online. This fireside chat will shine a light on what’s on the horizon for retail in this region – from technology to social responsibility – and how it impacts the global industry. 

10:00
  1. 40 mins
    • Main Stage
    What makes people do what they do? How do you really understand how people shop, engage, or choose one product, design or store over another? How can you influence those consumer decisions? Sociologists, anthropologists and neuroscientists come together to give you cutting-edge insights into the field of behavioural retailing – and how people make the decisions that create business growth.
10:50
  1. 30 mins
    • Exhibition Hall
11:20
  1. 20 mins
    • Main Stage
    Carol Hamilton has been described as the “grande dame” of the beauty industry with over 30 years’ experience with L’Oréal USA. She is passionate about brands and has an instinctive belief in what makes them connect with customers and remain relevant. In this special presentation, Carol will share her insights on brands, today’s retail landscape and why the next generation of beauty brands will shake-up the sector
12:00
  1. 30 mins
    • Main Stage
    Meatless meat. The rise in alternative dairy, organic and vegan. Consumer habits are changing and they want more options and better quality. How does this impact grocers, F&B and the retail industry as a whole? What trends are out there and how must retailers adapt as a result?
12:30
  1. 20 mins
    • Main Stage
    Plastic. A dirty word, floating in our oceans, but also a vital component to retail, particularly in the age of ecommerce and delivery. This session will explore cutting-edge innovations in plastic which could transform the industry. Do you want to be at the forefront of a revolution? Only the bold need apply.
12:50
  1. 60 mins
    • Exhibition Hall
  2. 60 mins
    • Lab D

    As offense and defense in today’s marketplace, many brands and retailers are asking, “Should we launch our own direct-to-consumer (D2C) ecommerce model?” The answer is “Yes.”  However, a copycat D2C value proposition won’t be successful against Amazon and other top global ecommerce and cross-channel retailers without major investment and channel conflict. So what are the rules for success? This special lunch briefing led by Edge, the global ecommerce data, insight and advisory specialists and a panel of global brands will show who is winning and how.  

13:50
  1. 20 mins
    • Main Stage

    An exclusive look at the outcomes from the inaugural Congress Hack, which took place over the course of the event. Hear how major global retailers in the room worked with renowned experts to hack some of the industry’s biggest challenges – and what they – and you – can bring back to their companies.

     

14:10
  1. 40 mins
    • Main Stage

    Retail leaders are spearheading the transformation and reinvention of their businesses to be able to win market share, fight-back against new disruptive competitors and embrace new technologies. But the real challenge is in serving the new consumer who is more fragmented than ever before. It means the shift from a mentality of selling product to a focus on targeting consumers by life experiences. This panel will explore the strategies they are pursuing, share their experience and learning, and make a few predictions about what is yet to come.

15:20
  1. 20 mins
    • Main Stage

    This session will look at how Carrefour has taken advantage of the power of the Cloud.

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