World Retail Congress 2019

 

István Kapitany

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István Kapitany

István Kapitany

Executive Vice President, Shell
Executive Vice President for Shell’s retail business, István Kapitany heads the largest branded B2B and B2C mobility retail business in the world with more sites than McDonalds, serving 30m customers a day across more than 45,000 locations in close to 80 countries, with 10bn transactions every year. Having joined Shell over 30 years ago in his homeland of Hungary, he is now leading Shell’s global Retail business through the energy transition and decarbonisation of the energy sector; reinventing life on the move for the next generation.  He is introducing ultra-fast electric vehicle charging onto forecourts and other lower emission energy solutions for customers.   Key for Istvan and Shell is listening to customer needs and then delivering appropriate solutions.  As the NACS 2019 European Industry Leader of the Year, he is focused on providing quality solutions to customers ‘on the go’ – in store, digitally as well as on the forecourt.  In Europe alone, more than half of customers visit a Shell service station for something other than fuel.  Istvan is passionate about putting customers first and every year works an 8-hour shift in a service station to understand how he can make customers’ life’s journeys better
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