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Build-up Information


Sunday 23 April 2023

12:00-22:00  Set up

Monday 24 April 2023
06:00 - 14:00 Set Up
14:00 - 20:00 All complex build to stop, but snagging, dressing & small works can still take place
14:00 - 20:00 Exhibitor Access and Pre-Registration


Tuesday 25 April 2023 
08.00 | Registration Open
10.30 - 12:50 | Future Retail Challenge
12.00 | Welcome Lunch
13.00 - 18:00 | World Retail Congress Main Stage
18.30 | World Retail Congress Open Party, La LLotja

Wednesday 26 April 2023
07.00 | Registration
08.00 | Congress Open
09.00 - 17:45 | World Retail Congress Main Stage & Breakout Stage

Thursday 27th April
07:30 | Registration
09.00 - 15.20 | World Retail Congress Main Stage & Breakout
15.30 | Close World Retail Congress 


15:30-23:00 Breakdown
23:00 Venue Hire ends

Loading & Unloading

There is only one parking bay for loading in and loading out which is located in front of the Sofitel Hotel which is adjacent to the Arts hotel. From exiting off the truck in the loading bay outside of the Sofitel Hotel, you have to walk across a pavement to the access lift, take the lift to -1 and walk through corridors to get to the ballroom. From the loading area to the lifts it's approximately a 3 minute walk. The Lift is 2.6m wide and the height of the ballroom is 4m.

As there is only one loading bay, and one lift, the organisers are managing a vehicle schedule. Therefore, please can you email stating the amount of time you require to load in and load out as well as your vehicle details including type and registration. Please can you do this asap so that we can do our best to allocate you your preferred time slot.

Build Up & Breakdown Information

Please note: All compulsory forms must be submitted by the deadline date stated on this portal, and approved by the organiser and the venue in order to gain access to the venue.

Appropriate clothing, a high vis vest and hard soled shoes with a closed toe must be worn at all times during build-up and breakdown periods. Heels and flip flops will not be tolerated during these periods. For more information please visit the 'Personal Protective Equipment' section listed below.


The g-Guide sets standards which will safeguard the health and safety of any person working at or visiting an event or exhibition. It is the responsibility of the exhibitors and contractors to comply with these guidelines listed throughout the exhibitor manual.

If you have any questions please do not hesitate to contact Diana Colpos or you can download a copy of the g-Guide from the website.

Personal Protective Equipment (PPE) - Mandatory

It is compulsory for all exhibitors and contractors to wear Personal Protective Equipment (PPE) at all times during build-up and breakdown periods. The venue and Retail Week Live will NOT allow anyone into the venue or for any work to commence without adequate PPE for the job / task. This includes the Halls and Loading Bay. Minimum requirement includes, but is not limited to the below, however the requirement varies as per the task.

  • Suitable footwear. No heels, sandals, open toe shoes during build-up and breakdown
  • High Visibility Vests – compulsory in order to commence build-up and breakdown#
  • Suitable headwear must be worn by persons working in the vicinity of high works. An exclusion zone must be set up around these activities when work is being carried overhead or the movement of rigging equipment such as trusses.

Any contractors not abiding to these rules will be removed from the venue by an authorised representative.

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