Debate: Winning Customer Experience from Beyond Retail
						
		
		
	Retail is undergoing major transformations and consumers are demanding experiences that are more memorable and interesting from their time in-store and online. How have other industries approached this and what are the winning lessons that retailers can take away to create customer experiences that are truly first-class.
					
				
			
			
																
					
									
				
					
				
					
				
					
				
					
				
					
				
					
				
					
				
					
				
					
				
					
				
					
				
					
																			
					
				
					
																			
					
				
					
				
					
				
																	
					
						
							
								
									Chairperson