Discussion: From efficiency to delight: Creating special discovery moments for customers
14 May 2025
Track 2
Technology
In a world of endless choices, the thrill of discovering something unexpected is fading. Today’s highly efficient yet transactional shopping experience often lacks the spark of joy that transforms browsing into a memorable moment. But what if brands and retailers could reignite the excitement of discovery – while driving growth? Join this insightful session to explore how retailers and brands can craft meaningful discovery experiences that not only surprise and delight customers but also turn those moments into sales.