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Discussion: Reimagining Retail: AI-Driven, People-Powered, Store-Centric

14 May 2025
Track 2
Technology

Physical stores are no longer just transactional spaces—they are evolving into intelligent, connected environments that play a central role in modern retail. As AI and data-driven technologies reshape the industry, the store is becoming a platform for real-time insights, operational agility, and meaningful human interaction. By putting people—both customers and associates—at the core, retailers can unlock smarter, more sustainable, and more engaging commerce for the future.

Chairperson
Anne Mezzenga, Co-Founder - Omni-Talk
Speakers
Chris Ward, Development Lead, Operations & Innovation - Co-op
Roy Horgan, CEO UK & Ireland & SEVP Strategy, Marketing & Communications - VusionGroup

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