2026 Agenda

Does customer experience mean something different in today’s digital age when consumers have access 24-7 to the latest trends, brands and influencers? How can retailers ensure that they remain at the centre of attention? More importantly, what does experience mean both online and within the physical store? Sephora has built its reputation on being one of the most loved brands around the world. Hear from Sephora’s top expert in omnichannel retailing on how they combine creativity with data to deliver exceptional brand experiences.