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From Task-Takers to Value-Makers: Elevating the Front Line for a New Retail Era
Front-line teams aren't there to execute tasks; they're there to create value ' for customers, for the brand, and for the bottom line. The future of retail belongs to the people who can personalise, problem-solve, and humanise an experience technology can't. This expert panel will explore how the most high-performing retailers are shifting from process-led to people-led environments.
Chairperson
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