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Empowering Your People for 2030: The New Playbook for Building Leaders as AI Reshapes Work
The system that built retail leaders is breaking - and no clear replacement has been built
For decades, leadership development in retail was embedded in the work itself. Experience built judgment. Responsibility built resilience. Over time, leaders emerged.
That model is now under pressure.
As AI reshapes work and organisations flatten, many of the experiences that once developed future leaders are disappearing. The result is a growing leadership gap: fewer opportunities to build judgment, at a time when leadership demands are becoming more complex, not less.
Empowering Your People for 2030: The New Playbook for Building Leaders as AI Reshapes Work is a new report from World Retail Congress and Russell Reynolds Associates that confronts this shift head-on.
Drawing on insights from global retail CEOs, it sets out a clear point of view: leadership development can no longer be left to the system. It must be designed deliberately.
Register to access your copy and discover:
- The new CEO playbook: ten practical moves to build future-ready leaders
- How AI is reshaping early-career development - and where capability is being lost
- What it takes to build judgment, resilience, and enterprise perspective in flatter organisations
- How leading retailers are redesigning work to strengthen leadership pipelines - not weaken them
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