Congress Content

Tech-Led Value Creation: 30 Real-World AI Case Studies in Retail

Retail is being reshaped at pace by technology and AI, yet many retailers are still struggling to translate technology investment into measurable value. While capabilities continue to evolve, clarity on what actually works, and delivers impact at scale, remains limited.

This report, written by consumer and retail sector-specialist advisory firm True, explores how leading retailers and technology providers are closing that gap. It examines where real value is being created today, and why certain approaches are breaking through.

If your business is investing in technology but seeking clearer returns, this report offers a grounded perspective.

What this report reveals:
•    Where measurable value is being delivered today, and how leading companies are achieving it.
•    Where technology is driving impact across the retail value chain, from operations to customer experience.
•    Identifies what differentiates the most effective, scalable solutions in real retail environments.
•    Connects these approaches to outcomes including cost efficiency, revenue growth, and operational performance.

In partnership with True