){kind=logo}
){kind=logo}
){kind=logo}
.jpg)
Welcome to the World Retail Podcast
From the team behind the World Retail Congress, the World Retail podcast brings you agenda-setting content and year-round insight from the most inspiring and innovative global retail leaders.
In series 6: New Rules, New Retail, we are joined by the Global Retail team at EY to discuss the strategies winning retailers are executing to find a foothold in a new world.
LISTEN NOW ON:
SERIES 6: NEW RULES, NEW RETAIL
New Rules, New Retail: Driving Retail Transformation with an Investor Mindset (Bonus Ep.)
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the future of customer engagement.
In this bonus episode of the World Retail Podcast, Ian McGarrigle, founder and Chair of the World Retail Congress, explores the transformative power of adopting an investor mindset in retail. Joined by retail transformation expert Ian McLeod and Silvia Rindone from EY, the group delves into the nuances of retail transformation versus turnarounds. Gain insights into the essential elements of a successful transformation, including leadership, clarity of direction, and the importance of a guiding coalition. Tune in to learn how to navigate the evolving retail landscape and drive sustainable growth.
New Rules, New Retail: How Lowe’s is reshaping CX with AI and innovation
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the future of customer engagement.
In this episode, World Retail Congress Chairman Ian McGarrigle speaks with Joe Cano, SVP of Digital & E-Commerce at Lowe’s, and John Dubois, EY's Americas AI Strategy Leader, about how one of America’s largest home improvement retailers is transforming its digital ecosystem - and redefining what it means to be truly customer-centric in an age of rapid technological change.
We unpack; how Lowe’s is building a seamless, end-to-end omnichannel experience grounded in customer needs; why AI is becoming central to that strategy - from product discovery to project support; the rapid launch of the Lowe’s curated marketplace and what it means for assortment, inspiration and fulfilment; how ’Milo,’ Lowe’s new AI project assistant, is helping customers move from idea to installation; and why becoming an ‘agent-ready’ retailer matters as consumer behaviour shifts toward agentic AI search.
Tune in for a fascinating discussion about the future of customer experience.
New Rules, New Retail: Anko Global’s CEO discusses new paths to growth
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the customer experience.
In this first episode, ‘Exploring New Paths to Growth’, World Retail Congress chairman Ian McGarrigle is joined by Ian Bailey, Chairman of Anko Global and former CEO of Kmart Group and Malin Andree, EY Global Retail and Europe Central Consumer & Health Leader, to discuss why value retail is reshaping consumer demand, how private label is evolving into a key growth engine, the role of AI in driving design, supply chain, and operational efficiency, and how Anko Global is helping international retailers accelerate innovation.
Listen now to hear how retail leaders are rewriting the rulebook for success.
New Rules, New Retail: How LVMH is Redefining the Luxury Experience
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the customer experience.
In episode two, join Niamh Stone, Programme Director of World Retail Congress, as we explore how LVMH is redefining luxury retail in this new episode with EY. We are joined by Gonzague De Pirey, LVMH's Chief Omni-Channel and Data Officer, and Rachel Daydou from EY France. We delve into the evolving luxury landscape, discussing the slowdown in aspirational luxury spending and the critical role of physical stores. Discover how LVMH and other maisons are enhancing client experiences through omnichannel strategies and unique brand extensions like Bvlgari Hotels.
Tune in for an insightful conversation on the future of luxury retail.
New Rules, New Retail: How Dollar Tree is Maximising Profit through Smarter Stock Optimisation
Brought to you by World Retail Congress and EY, this series explores how leading retailers are rethinking growth, innovation and the customer experience.
In this episode of the World Retail Podcast, Ian McGarrigle, Chairman of World Retail Congress is joined by Mark Adams, SVP of Planning and Inventory Management at Dollar Tree, and Jennifer Fagan from EY to delve into the strategic shift from viewing inventory as a cost center to a growth lever. We discuss the balance between central strategy and local needs, the importance of private labels, and how partnerships and technology are crucial for efficient stock flow.
Tune in to discover how Dollar Tree's innovative approaches are setting new standards in retail.