Kmart has has become Australia and New Zealand’s market leader in general merchandise through a remarkable turnaround of the business which embodies the concept of high performance retail. 

Ian Bailey will set out how Kmart has transformed a traditional business model through a relentless focus on the customer and by building a culture of innovation throughout the business. He will also explain how the group is no longer just a retailer but also a product development company through its Anko brand, which now has its sights set on global expansion.