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Customer experience by design

18 Apr 2024
Track 1
Winning Innovation
At the core of great design and genuine brands are well-told stories. Innovation is an essential tool in bridging retail strategy to deliver a meaningful in-store and digital customer experience.  Now put this in context of retail design and all the factors that make or break the customer experience.  Join us for a fascinating conversation about how thoughtful design is an absolute key to building a brand, earning trust, strengthening relationships, and creating an experience that is priceless. Three world-class designers/architects reveal the back stories and strategies that deliver unique on-brand experiences and enable retailers and brands to prosper and thrive. 
Deborah Patton, Editor - Robin Report
Kevin R. Roche, Store Designer - Roche Design
Ed Hofmann, Partner, Design + Strategy, ASG - Chute Gerdeman
Ella Birnbaum, Managing and Creative Director - Malherbe

Join retail leaders shaping the future of global retailers