Skip to main content

Winning with Customers through Data-Driven Experiences

17 Apr 2024
Main Stage
Winning with Customers
In this special presentation and panel discussion, World Retail Congress Knowledge Partner, Deloitte, will showcase unique research into how organizations can adapt to shifting consumer expectations and align their strategy, platform, people and partners to data-driven experiences that win attention and loyalty. This research into the consumer of tomorrow will give you new insights into how consumers are changing and the retailer outlook on their needs. Hear world-class case-studies from organisations who have transformed their operations to unleash new possibilities for customer engagement and take away practical lessons to drive more memorable, impactful experiences.
Evan Sheehan, Global Retail, Wholesale and Distribution Leader, Global Consulting Leader - Deloitte
Nicola CorĂ , Head of IT Omnichannel - Bata Group
Ed Green, Head of Commercial Technology - McLaren
Nicola Johnson, US Alphabet Google Alliance Chief Commercial Officer (CCO) - Deloitte Consulting LLP

Join retail leaders shaping the future of global retailers