In this special presentation and panel discussion, World Retail Congress Knowledge Partner, Deloitte, will showcase unique research into how organizations can adapt to shifting consumer expectations and align their strategy, platform, people and partners to data-driven experiences that win attention and loyalty. This research into the consumer of tomorrow will give you new insights into how consumers are changing and the retailer outlook on their needs. Hear world-class case-studies from organisations who have transformed their operations to unleash new possibilities for customer engagement and take away practical lessons to drive more memorable, impactful experiences.