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What is a world-class experience for online shoppers?

17 Apr 2024
Track 1
Winning with Customers
Online retail has grown up and consumer behaviour through this essential channel is quickly evolving. From high expectations around convenience and speed to new payment types – online shoppers seem to want it all! Take a moment to truly dive into the changing attitudes of this shopper and how to define a best-in-class experience that keeps pace with their needs. 
Jean-Claude Sonet, EVP, Marketing, Communications and Sustainability - Geopost

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