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08:30
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Barcelona City150 minsOur highly valued study tour brings together a glimpse at the best retail concepts in our host city.
10:30
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Main Stage90 mins
- Main Stage
Bringing together global teams of inspiring university students, the Future Retail Challenge turns a spotlight on new, interesting ideas to change the industry for the better. -
Workshop90 mins
- Workshop
These closed-door, Chatham House Rule sessions allow participants to connect and discuss top challenges in the retail industry with experts in their field. Here, our Future Leaders are invited to come together to learn about being an extraordinary leader.
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12:00
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Lunch60 mins
13:00
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Main Stage5 mins
- Main Stage
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13:05
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Main Stage10 mins
- Main Stage
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13:15
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Main Stage20 mins
- Main Stage
With retailers managing rising inflation, global instability and supply chain disruption, 2023 is due to be challenging. What does the economic forecast look like?
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13:35
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Main Stage35 mins
- Main Stage
To discuss the current issues facing their businesses and the retail industry and what Retail Leadership for Extraordinary Times means to them, we bring together a panel of retailers who will share their unique perspectives.
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14:10
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Main Stage20 mins
- Main Stage
Talking through her journey from store-floor employee to CEO of the fastest-growing non-food retailer in Europe, Hajir Hajji joins an exclusive interview on the World Retail Congress stage.
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14:30
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Main Stage15 mins
- Main Stage
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14:45
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Main Stage30 mins
- Main Stage
Our first knowledge partner, BCG, here delivers their findings based around Resilient Retail and how AI can deliver greater efficiency, profitability and service to customers.
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15:15
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Main Stage15 mins
- Main Stage
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15:30
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Afternoon Refreshment Break30 mins
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Future Retail Stage15 mins
- Future Retail Stage
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16:00
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Main Stage20 mins
- Main Stage
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16:20
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Main Stage20 mins
- Main Stage
Put your questions directly to this industry giant in this unique format.
16:40
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Main Stage20 mins
- Main Stage
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17:00
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Main Stage20 mins
- Main Stage
Join the joy and difficulties in this unique, personal look into the ups and downs of life as a retail CEO.
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17:20
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Main Stage20 mins
- Main Stage
The kids are changing the world. Join co-founder, Amy and her colleague, Ali as they inspire and rally our audience to take positive action against plastic pollution.
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17:40
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Main Stage10 mins
- Main Stage
Insights from the competition and announcement of the winner. Hear from representatives from each of the competing teams and reflections and comments from judges.
18:30
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La Llotja120 mins
Unwind and celebrate the end of Day One of the World Retail Congress with peers in the beautiful and impressive surroundings of La Llotja.
08:00
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Track Three60 mins
- Track Three
What do the top voices in retail have to say about what they've heard so far and the day of conversations ahead?
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08:15
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Future Retail Stage30 mins
- Future Retail Stage
Spencer Stuart, our knowledge partner, will present key finding from their recent global survey of retail leaders and discuss what retailers and aspiring leaders need to do today to prepare for the future.
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09:00
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Main Stage5 mins
- Main Stage
09:05
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Main Stage30 mins
- Main Stage
Each year, World Retail Congress invites an inspiring, thought-provoking individual to deliver the Annual Lecture. For 2023, we are delighted to host one of the world's most popular, challenging, opinion-forming commentators on marketing, business and technology, Professor Scott Galloway.
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09:35
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Main Stage30 mins
- Main Stage
Our second knowledge partner, Deloitte, here delivers their findings based around Purposeful Retail and how the circular economy must develop to achieve more sustainable, efficient operations.
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10:05
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Main Stage15 mins
- Main Stage
One of the most iconic British retail giants joins this exclusive interview to discuss placing purpose at the heart of its operations.
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10:20
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Main Stage15 mins
- Main Stage
What is the future of food across the globe in coming years? Join this essential session to learn of the innovations that are changing the world's food system.
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10:35
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Main Stage15 mins
- Main Stage
In this special presentation we are delighted to welcome a senior executive from B Lab to explain what B Corp status means, how to achieve it and how it represents just the start of an ongoing process.
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10:50
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Morning Refreshment Break40 mins
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TBC40 minsAn opportunity for an invited audience of retailers to put questions to Professor Scott Galloway following his keynote address.
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Workshop90 mins
- Workshop
This invite-only workshop will dive into the new innovations that are changing the face of the industry.
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10:55
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Future Retail Stage15 mins
- Future Retail Stage
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11:10
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Future Retail Stage15 mins
- Future Retail Stage
11:30
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Track One15 mins
- Track One
Despite some early set-backs, Professor Rueschen will set out why both food and non-food retailers need to prepare themselves to embrace the fully automated store as he argues it is not a question of “if” but “when”. -
Track Two15 mins
- Track Two
Innovation is a new way of doing things that adds value and is a vital issue for any organisation. But it’s becoming more challenging than ever
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Track Three15 mins
- Track Three
Through the perfected Sensory-based approach to consumer profiling and engagement, Vinhood has profiled the taste of 1.5+ million Food&Beverage consumers worldwide.
Try the experience in advance at https://business.vinhood.com/world-retail-congress-test/
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11:50
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Track One15 mins
- Track One
Join this exclusive fire-side chat with Adwaita Nayar, CEO, Nykaa on the entrepreneurial spirit that she brought into the business and how she has continued to build on this as the company grows. -
Track Two15 mins
- Track Two
In this talk, AI expert, Dr Thomas Gilbert will explain how emerging AI technologies like large language models actually work, what's new about them, and what they can't do yet. -
Track Three15 mins
- Track Three
Spinning The Coin: creating ultimate business impact from the two sides of your brand
Join Divya and Nick at the official launch of a ground breaking study by WPP’s BAV in collaboration with the World Retail Congress. “The BAV Most Influential Retail Brands” showcases the ultimate power of brands to influence the world and supercharge the bottom line. This perspective includes your Internal Brand with a world’s first being shown – measuring and quantifying the financial impact of a retailer's Internal Brand.
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12:10
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Track One15 mins
- Track One
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Track Two15 mins
- Track Two
Many organizations claim they are committed to transformation, yet the vast majority aren't achieving their goals. In this talk, leading strategy and innovation consultant Steve Dennis tackles why companies get it so wrong and how they can accelerate their journey to remarkable results. -
Track Three15 mins
- Track Three
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12:30
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Lunch60 mins
12:40
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Future Retail Stage15 mins
- Future Retail Stage
This panel session will explore practical applications of AI that customer-focused retailers are harnessing today to transform e-commerce and drive immediate business impact.
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13:00
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Future Retail Stage15 mins
- Future Retail Stage
13:30
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Track One40 mins
- Track One
This session will explore the ways in which eCommerce will change over the coming months and years as new digital technologies shape online channels. -
Track Two40 mins
- Track Two
Diving into the practical steps that are needed to build a truly diverse and inclusive retail organisation from within and without. -
Track Three40 mins
- Track Three
Meeting the consumer where, when and how they want to interact with you - not easy, but essential in today's retail landscape. This session will explore how a truly omnichannel experience can be achieved.
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14:10
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Track One40 mins
- Track One
This special session brings together some of the leading department stores and sector experts to discuss the success factors and future strategies. -
Track Two40 mins
- Track Two
Hear how these young, customer-focused brands have implemented ESG-led strategies, remained that [difficult] path and communicated authentically with customers. -
Track Three40 mins
- Track Three
This session will explore how retailers can build resilience and proactively respond to an uncertain world whilst delighting customers.
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14:50
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Afternoon Refreshment Break40 mins
15:30
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Main Stage20 mins
- Main Stage
Purposefully cruelty-free and environmentally-conscious, hear from The Body Shop CEO on what it means to build a purposeful brand.
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15:50
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Main Stage20 mins
- Main Stage
Taking on the top job in 2022, Michael Murray will discuss the future for Frasers Group and what the future of the high street will look like.
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16:10
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Main Stage30 mins
- Main Stage
Our third knowledge partner, Alix Partners, here delivers their findings based around Transformational Retail and how global retail leaders are assessing and influencing their digital transformations for a better company performance.
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16:40
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Main Stage20 mins
- Main Stage
Join this exclusive interview with one of India's fastest growing beauty and lifestyle retailers.
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17:00
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Main Stage20 mins
- Main Stage
How does a commitment to responsible automation shape how IKEA Retail embraces technology to transform and reinvent the business?
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17:20
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Main Stage15 mins
- Main Stage
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17:35
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Main Stage15 mins
- Main Stage
To bring day 2 to a close, we are delighted to welcome one of the most successful fashion retailers operating today.
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18:00
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Arts Hotel180 mins
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Arts Hotel90 minsIncluding a panel with Jen Foyle, President and Executive Creative Director, AE and Aerie in conversation with industry titans including Mindy Grossman, our Women in Retail reception celebrates and champions the impact of women on the industry.
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08:00
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Track Three60 mins
- Track Three
What do the top voices in retail have to say about what they've heard so far and the day of conversations ahead?
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09:00
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Track One40 mins
- Track One
This special panel brings together some of the leading experts in creating attractive physical spaces where retail can thrive. -
Track Two40 mins
- Track Two
Consumer expectations are constantly changing and evolving - and the next generation are no different! This panel will explore who they are and what they want. -
Track Three40 mins
- Track Three
Making the most out of the valuable data you hold is essential to the winning retailers, but getting to that point is no easy feat. -
Workshop90 mins
- Workshop
This invite-only workshop will dive into building action plans to move forward, faster towards circularity
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09:45
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Track One40 mins
- Track One
Physical retail is not dead: but what does it need to look like to attract and engage a new customer and present a different way of shopping? -
Track Two40 mins
- Track Two
This session will explore how new content creation can effectively be used to sell - and grow - and how retailers have achieved success through these new channels and mediums. -
Track Three40 mins
- Track Three
This impressive panel of grocery retailers and brands will discuss the future of food retail.
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10:25
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25 mins
10:30
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Future Retail Stage15 mins
- Future Retail Stage
10:50
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Main Stage5 mins
- Main Stage
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10:55
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Main Stage15 mins
- Main Stage
Exclusive research from Brunswick Group reveals what Generation Z thinks about retail as a career, and what retail needs to do to make itself a career of choice
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11:10
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Main Stage20 mins
- Main Stage
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11:30
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Main Stage20 mins
- Main Stage
How is consumer behaviour evolving, and how do retailers keep up? Join this special presentation to hear how to truly understand consumers and place them at the heart of your strategies.
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11:50
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Main Stage20 mins
- Main Stage
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12:10
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Main Stage30 mins
- Main Stage
An active and engaged community. Millions of followers. This is how new brands are operating and they're eating up market share. How do they do it?
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12:40
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Main Stage20 mins
- Main Stage
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13:00
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Lunch60 mins
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Future Retail Stage15 mins
- Future Retail Stage
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14:00
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Main Stage30 mins
- Main Stage
How does retail get it's voice heard on the global political stage?
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14:30
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Main Stage20 mins
- Main Stage
The consumer goods sector has shown real leadership and resilience in disruptive times. The challenges of the past two years have only heightened the importance of The Consumer Goods Forum’s (CGF’s) mission to accelerate responsible business practices around the world and ensure “Better Lives Through Better Business”.
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14:50
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Main Stage15 mins
- Main Stage
A look at what’s next and where we’re going in store design concepts. A whistle-stop tour around the world highlighting the latest trends in store design.
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15:05
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Main Stage15 mins
- Main Stage
The waves of new technologies and trends impacting on retail and therefore investment decisions are coming ever faster. From NFTs and crypto, through the Metaverse and onto the tidal wave of generative AI, the big question facing retailers is where to focus resources today, but also tomorrow. In this special presentation, former Meta executive and technology expert shares his invaluable insights and predictions.
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15:20
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Main Stage30 mins
- Main Stage
To close the 2023 Congress, we bring together some members of the World Retail Congress Advisory Board to highlight the key takeaways and their checklist on how to “lead in extraordinary times”.
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