Skip to main content
Loading
08:30
  1. Barcelona City
    150 mins
    Our highly valued study tour brings together a glimpse at the best retail concepts in our host city.
10:30
  1. Main Stage
    90 mins
    • Main Stage
    Bringing together global teams of inspiring university students, the Future Retail Challenge turns a spotlight on new, interesting ideas to change the industry for the better.
  2. Workshop
    90 mins
    • Workshop
    Our future leaders are invited to join this exclusive workshop to define retail for a new generation.
12:00
  1. Lunch
    60 mins
13:15
  1. Main Stage
    20 mins
    • Main Stage
    With retailers managing rising inflation, global instability and supply chain disruption, 2023 is due to be challenging. What does the economic forecast look like?
13:35
  1. Main Stage
    30 mins
    • Main Stage
    To discuss the current issues facing their businesses and the retail industry and what Retail Leadership for Extraordinary Times means to them, we bring together a panel of retailers who will share their unique perspectives.
14:05
  1. Main Stage
    20 mins
    • Main Stage
    Talking through her journey from store-floor employee to CEO of the fastest-growing non-food retailer in Europe, Hajir Hajji joins an exclusive interview on the World Retail Congress stage.
14:25
  1. Main Stage
    20 mins
    • Main Stage
    Taking on the top job in 2022, Michael Murray will discuss the future for Frasers Group and what the future of the high street will look like.
14:45
  1. Main Stage
    15 mins
    • Main Stage
    How does retail get it's voice heard on the global political stage?
15:00
  1. Main Stage
    30 mins
    • Main Stage
    Our first knowledge partner, BCG, here delivers their findings based around Resilient Retail and how AI can deliver greater efficiency, profitability and service to customers.
15:30
  1. Afternoon Refreshment Break
    30 mins
16:00
  1. Main Stage
    20 mins
    • Main Stage
    Put your questions directly to this industry giant in this unique format.
16:20
  1. Main Stage
    20 mins
    • Main Stage
    We are delighted to welcome one of the leading names in the world of department store and luxury retailing to deliver a personal reflection on how retailers can deliver great service and experience at a time when it appears harder and more challenging than ever.
16:40
  1. Main Stage
    20 mins
    • Main Stage
17:00
  1. Main Stage
    20 mins
    • Main Stage
    Join the joy and difficulties in this unique, personal look into the ups and downs of life as a retail CEO.
17:20
  1. Main Stage
    20 mins
    • Main Stage
    The kids are changing the world. Join co-founder, Amy and her colleague, Ali as they inspire and rally our audience to take positive action against plastic pollution.
17:40
  1. Main Stage
    10 mins
    • Main Stage
    Insights from the competition and announcement of the winner. Hear from representatives from each of the competing teams and reflections and comments from judges.
18:30
  1. La Llotja
    120 mins
    Unwind and celebrate the end of Day One of the World Retail Congress with peers in the beautiful and impressive surroundings of La Llotja.
08:00
  1. Wake Up with the Retail Leaders
    TBC
    60 mins
    What do the top voices in retail have to say about what they've heard so far and the day of conversations ahead?
09:05
  1. Main Stage
    30 mins
    • Main Stage
    Each year, World Retail Congress invites an inspiring, thought-provoking individual to deliver the Annual Lecture. For 2023, we are delighted to host one of the world's most popular, challenging, opinion-forming commentators on marketing, business and technology, Professor Scott Galloway.
09:35
  1. Main Stage
    30 mins
    • Main Stage
    Our second knowledge partner, Deloitte, here delivers their findings based around Purposeful Retail and how the circular economy must develop to achieve more sustainable, efficient operations.
10:05
  1. Main Stage
    15 mins
    • Main Stage
    One of the most iconic British retail giants joins this exclusive interview to discuss placing purpose at the heart of its operations.
10:20
  1. Main Stage
    15 mins
    • Main Stage
    What is the future of food across the globe in coming years? Join this essential session to learn of the innovations that are changing the world's food system.
10:35
  1. Main Stage
    15 mins
    • Main Stage
    In this special presentation we are delighted to welcome a senior executive from B Lab to explain what B Corp status means, how to achieve it and how it represents just the start of an ongoing process.
10:50
  1. Morning Refreshment Break
    40 mins
  2. TBC
    40 mins
    An opportunity for an invited audience of retailers to put questions to Professor Scott Galloway following his keynote address.
  3. Workshop
    40 mins
    • Workshop
    This invite-only workshop will dive into the new innovations that are changing the face of the industry.
11:30
  1. All Tracks
    60 mins
    • All Tracks
    A series of nine hard hitting, challenging and thought-provoking short sessions for delegates to choose from all presented by specialist subject experts .
12:30
  1. Lunch
    60 mins
13:30
  1. Track One
    40 mins
    • Track One
    This session will explore the ways in which eCommerce will change over the coming months and years as new digital technologies shape online channels.
  2. Track Two
    40 mins
    • Track Two
    Diving into the practical steps that are needed to build a truly diverse and inclusive retail organisation from within and without.
  3. Track Three
    40 mins
    • Track Three
    This session will explore how retailers can build resilience and proactively respond to an uncertain world whilst delighting customers.
14:10
  1. Track One
    40 mins
    • Track One
    This special session brings together some of the leading department stores and sector experts to discuss the success factors and future strategies.
  2. Track Two
    40 mins
    • Track Two
    Hear how these young, customer-focused brands have implemented ESG-led strategies, remained that [difficult] path and communicated authentically with customers.
  3. Track Three
    40 mins
    • Track Three
    Meeting the consumer where, when and how they want to interact with you - not easy, but essential in today's retail landscape. This session will explore how a truly omnichannel experience can be achieved.
14:50
  1. Afternoon Refreshment Break
    40 mins
15:30
  1. Main Stage
    20 mins
    • Main Stage
    Purposefully cruelty-free and environmentally-conscious, hear from The Body Shop CEO on what it means to build a purposeful brand.
16:10
  1. Main Stage
    30 mins
    • Main Stage
    Our third knowledge partner, Alix Partners, here delivers their findings based around Transformational Retail and how global retail leaders are assessing and influencing their digital transformations for a better company performance.
16:40
  1. Main Stage
    20 mins
    • Main Stage
    Join this exclusive interview with one of India's fastest growing beauty and lifestyle retailers.
17:00
  1. Main Stage
    20 mins
    • Main Stage
    How does this global retailer approach their digital transformation, and what are they prioritising?
17:20
  1. Main Stage
    25 mins
    • Main Stage
    To bring day 2 to a close, we are delighted to welcome one of the most successful fashion retailers operating today.
18:00
  1. Arts Hotel
    60 mins
  2. Arts Hotel
    60 mins
    Including a panel with Jen Foyle, President and Executive Creative Director, AE and Aerie in conversation with industry titans including Mindy Grossman, our Women in Retail reception celebrates and champions the impact of women on the industry.
08:00
  1. Wake Up with the Retail Leaders
    TBC
    60 mins
    What do the top voices in retail have to say about what they've heard so far and the day of conversations ahead?
08:30
  1. Workshop
    75 mins
    • Workshop
    This invite-only workshop will dive into what the circular economy needs to look like to reduce the impact of the retail industry on the environment and how the lifecycle of products can be extended.
09:00
  1. Track One
    40 mins
    • Track One
    This special panel brings together some of the leading experts in creating attractive physical spaces where retail can thrive.
  2. Track Two
    40 mins
    • Track Two
    Consumer expectations are constantly changing and evolving - and the next generation are no different! This panel will explore who they are and what they want.
  3. Track Three
    40 mins
    • Track Three
    Making the most out of the valuable data you hold is essential to the winning retailers, but getting to that point is no easy feat.
09:45
  1. Track One
    40 mins
    • Track One
    Physical retail is not dead: but what does it need to look like to attract and engage a new customer and present a different way of shopping?
  2. Track Two
    40 mins
    • Track Two
    This session will explore how new content creation can effectively be used to sell - and grow - and how retailers have achieved success through these new channels and mediums.
  3. Track Three
    40 mins
    • Track Three
    This impressive panel of grocery retailers and brands will discuss the future of food retail.
10:55
  1. Main Stage
    5 mins
    • Main Stage
  2. Main Stage
    15 mins
    • Main Stage
    Exclusive research from Brunswick Group reveals what Generation Z thinks about retail as a career, and what retail needs to do to make itself a career of choice 
11:30
  1. Main Stage
    20 mins
    • Main Stage
    How is consumer behaviour evolving, and how do retailers keep up? Join this special presentation to hear how to truly understand consumers and place them at the heart of your strategies.
12:10
  1. Main Stage
    30 mins
    • Main Stage
    An active and engaged community. Millions of followers. This is how new brands are operating and they're eating up market share. How do they do it?
12:40
  1. Main Stage
    20 mins
    • Main Stage
    One of the most disruptive and successful retailers in the world takes to the WRC stage to share what the future looks like for this truly customer-centric organisation.
13:00
  1. Lunch
    60 mins
14:55
  1. Main Stage
    15 mins
    • Main Stage
    Join this exclusive entertaining virtual tour through the stores changing the state of retail and defining the future of offline shopping.
15:25
  1. Main Stage
    35 mins
    • Main Stage
    Join our expert panel of knowledge partners as they highlight the key takeaways and their checklist on how to 'lead in extraordinary times'.

Hear the latest news, insights & updates from the Congress