2023 Agenda

Each year, World Retail Congress invites an inspiring, thought-provoking individual to deliver the Annual Lecture. For 2023, we are delighted to host one of the world's most popular, challenging, opinion-forming commentators on marketing, business and technology, Professor Scott Galloway.

Our second knowledge partner, Deloitte, here delivers their findings based around Purposeful Retail and how the circular economy must develop to achieve more sustainable, efficient operations.

One of the most iconic British retail giants joins this exclusive interview to discuss placing purpose at the heart of its operations.

What is the future of food across the globe in coming years? Join this essential session to learn of the innovations that are changing the world's food system.

In this special presentation we are delighted to welcome a senior executive from B Lab to explain what B Corp status means, how to achieve it and how it represents just the start of an ongoing process.

An opportunity for an invited audience of retailers to put questions to Professor Scott Galloway following his keynote address.

This invite-only workshop will dive into the new innovations that are changing the face of the industry.

A series of nine hard hitting, challenging and thought-provoking short sessions for delegates to choose from all presented by specialist subject experts .

This session will explore the ways in which eCommerce will change over the coming months and years as new digital technologies shape online channels.

Diving into the practical steps that are needed to build a truly diverse and inclusive retail organisation from within and without.

This session will explore how retailers can build resilience and proactively respond to an uncertain world whilst delighting customers.

This special session brings together some of the leading department stores and sector experts to discuss the success factors and future strategies.

Hear how these young, customer-focused brands have implemented ESG-led strategies, remained that [difficult] path and communicated authentically with customers.

Meeting the consumer where, when and how they want to interact with you - not easy, but essential in today's retail landscape. This session will explore how a truly omnichannel experience can be achieved.

Purposefully cruelty-free and environmentally-conscious, hear from The Body Shop CEO on what it means to build a purposeful brand.

Our third knowledge partner, Alix Partners, here delivers their findings based around Transformational Retail and how global retail leaders are assessing and influencing their digital transformations for a better company performance.

Join this exclusive interview with one of India's fastest growing beauty and lifestyle retailers.

How does this global retailer approach their digital transformation, and what are they prioritising?

To bring day 2 to a close, we are delighted to welcome one of the most successful fashion retailers operating today.

Including a panel with Jen Foyle, President and Executive Creative Director, AE and Aerie in conversation with industry titans including Mindy Grossman, our Women in Retail reception celebrates and champions the impact of women on the industry.

This invite-only workshop will dive into what the circular economy needs to look like to reduce the impact of the retail industry on the environment and how the lifecycle of products can be extended.

This special panel brings together some of the leading experts in creating attractive physical spaces where retail can thrive.

Consumer expectations are constantly changing and evolving - and the next generation are no different! This panel will explore who they are and what they want.

Making the most out of the valuable data you hold is essential to the winning retailers, but getting to that point is no easy feat.

Physical retail is not dead: but what does it need to look like to attract and engage a new customer and present a different way of shopping?

This session will explore how new content creation can effectively be used to sell - and grow - and how retailers have achieved success through these new channels and mediums.

This impressive panel of grocery retailers and brands will discuss the future of food retail.

Exclusive research from Brunswick Group reveals what Generation Z thinks about retail as a career, and what retail needs to do to make itself a career of choice 

How is consumer behaviour evolving, and how do retailers keep up? Join this special presentation to hear how to truly understand consumers and place them at the heart of your strategies.

An active and engaged community. Millions of followers. This is how new brands are operating and they're eating up market share. How do they do it?

One of the most disruptive and successful retailers in the world takes to the WRC stage to share what the future looks like for this truly customer-centric organisation.

Join this exclusive entertaining virtual tour through the stores changing the state of retail and defining the future of offline shopping.

Join our expert panel of knowledge partners as they highlight the key takeaways and their checklist on how to 'lead in extraordinary times'.