Skip to main content


Click here to explore the 2024 themes. The event programme will be launched soon. Stay tuned! 


Delivery and Collection for small boxes

All small materials delivered to the hotel must be labelled with this delivery form.

If you are planning collection for your items after the event, please make sure all small materials are labelled with this collection form.

*Failure to complete these forms may result in delay or possible loss of your shipment.

Delivery and Collection for large boxes and pallets

All large boxes or pallets must be delivered through loading bay. In order to access the loading bay, the contractors/ couriers must register their vehicles through venue portal prior to their arrival. Click here to download the instructions that you can share with the drivers. 

All large boxes and pallets must be labelled accordingly. Click here to download delivery form for large materials.

Please inform Diana Colpos if you will arrange any deliveries for your materials. 

Loading & Unloading

To access the loading bay at Hyatt Regency Paris Étoile, you must register your vehicle on the venue portal.  Once your account has been created and your vehicle has been registered, you will receive a 'LOGIPASS' which will give you access for loading and unloading.
Please see instructions here

First Aid    

All of the security officers at the venue are first aiders, therefore if you require first aid please contact a member of staff.


All sessions are scanned by World Retail Congress to evaluate their popularity and improve the content of our future events. All data is stored securely in compliance with the new GDPR regulations. 

If the session you attend is sponsored, your details may also be used by that sponsor, so they can contact you via email to share information about their products and services. If you would prefer that your data is not used by a World Retail Congress sponsor, please visit our customer care centre and talk to our team who will ensure that you are opted out.   

Please note that if your badge is scanned by a sponsor elsewhere across the event, they will separately hold your details on their database and may contact you in the future. If you wish for this not to occur, you may ask them not to scan your badge.

Getting to the Venue

Hyatt Regency Paris-Etoile is situated in central Paris. Directly connected to the Palais des Congrès, one of the largest conference venues in Paris, this business hotel is close to la Défense, the main business district of Paris. Its convenient location near the famous Champs-Elysées offers you a top selection for dining, shopping, and entertainment sites.


The hotel does not own any parking.

However, you can benefit from up to a 15% discount prepaying your parking space In partnership with Indigo Neo. Book your parking space in advance at Parking Indigo Méridien Etoile, only a few minutes from the hotel!

Book this offer >

Another public Parking is open 24/7 and directly connected to the hotel. The parking entrance is located on 2, Place de la Porte Maillot in front of the Paris Convention Center. Direct access to the hotel via the Convention Center shopping mall.

Other Transportation 

Transportation Centers:

Gare Saint-Lazare: 4 kilometers 
Gare Montparnasse: 6 kilometers 
Gare de Lyon: 9 kilometers
Gare du Nord: 10 kilometers 
Orly airport: 29 kilometers
Paris Charles de Gaulle airport: 31 kilometers

Public Transit Centers:

Metro lines: Porte Maillot (1)
Train station: RER C Neuilly Porte Maillot

Lost and Found

Please ensure you take care of your valuables and inform a member of staff if you misplace any items. All items found within the venue should be referred to a member of staff.

Kindly note that the venue and organisers decline any responsibility for any lost items.


Windo Skybar - the highest bar of the French capital. From the 34th floor, you'll admire breathtaking views of the City of Lights while enjoying inventive cocktails, rare and delicious tapas imagined.

Mayo Restaurant - For lunch, savor our buffet that spotlights the irresistible combination of Tomahawk steak, lobster, seafood, and fresh products. To make your experience complete, discover our à la carte dinner that honors French and seasonal cuisine, with a specially curated menu by our chefs.


  • Buffet breakfast : 6.30am - 10.30am on weekdays and 7am - 11am on weekends. Reserved for hotel guests only on weekends.  We offer a fruit bar, salad bar, bakery and pastry bar, gluten free items, and more.
  • Lunch buffet during weekdays: available from 12pm to 2:30pm,  (39€) - unavailable during weekends.
  • A la carte: à la carte menu available on weekdays from 2.30pm to 10pm and on weekends from noon to 10pm.

Mayo Café - located at the heart of the lobby, is the place where drinks, tapas and afterwork meet. Whether it's a refreshing afternoon break or an evening get-together, Mayo Café provides the ideal ambiance to unwind, socialize, and savor carefully-selected sharing platters and drinks. 

Mayo Market - Located at the entrance of the hotel, Mayo Market is a Grab & Go corner offering produits carefully selected or prepared by our Chefs. You'll find Starbucks drinks, Boco's jars, and Eatology offers.

Regency Club - Located on the 34th floor, the Regency Club is an exclusive lounge for guests staying in Club rooms and Suites. Guests will admire panoramic views over Paris, while enjoying drinks and snacks.

Click here to view all the restaurants and bar info.



Hyatt Regency Paris Etoile has separate smoking area located on the Regency level.   

Join retail leaders shaping the future of global retailers