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Planning your World Retail Congress experience?
Find answers to the most frequently asked questions about World Retail Congress 2027, from who should attend and what to expect from the programme, to tickets, accommodation, networking and more.
Everything you need to know about World Retail Congress 2027
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The World Retail Congress is the premier global forum for senior retail leaders and executives. It brings together CEOs, C-suite leaders and industry innovators to share insights, strategies and best practices that shape the future of retail. The event focuses on addressing current challenges, from digital transformation and AI adoption to consumer behaviour and sustainable growth.
World Retail Congress 2027 will take place from 10–12 May 2027 at Marriott Milan, Italy. A city renowned for its influence across retail, fashion, luxury, design, technology and creativity.
This event is designed for senior retail professionals, including CEOs, executives, strategists, innovators and decision-makers from global retail companies. Attendees typically represent leading brands and organisations from more than 50 countries.
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Keynotes and expert panels on retail trends and future-focused strategies
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Workshops and breakout sessions with practical insights
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Flagship store tours and fringe events (where offered)
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Networking receptions and themed gatherings
These sessions are designed to help leaders build strategies for growth and navigate industry disruption and change.
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Retailer Delegate Pass – for retail professionals
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Non-Retailer Delegate Pass – for industry partners and suppliers
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Boardroom Packages – group access with additional benefits
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Press Passes – for accredited media professionals (approval required)
Pricing can vary by ticket type and booking date.
Yes. Past Congress editions have included fringe events such as:
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Women in Retail receptions
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Hall of Fame dinners and special celebrations
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Insightful workshops and themed networking sessions
These events provide additional opportunities to connect and collaborate outside the main programme.
Contact information and links (such as Contact Us and Meet the Team) are available on World Retail Congress website footer. Delegates can also connect via social channels listed on the site.
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