Skip to main content
Loading
08:00
  1. Various Paris Locations
    240 mins
    Visit iconic Parisian flagship stores, guided by the leaders at the top of their game. Be inspired by these locations that are defining the future of physical retail.
10:00
  1. TBC
    120 mins
    • Winning Teams
    Specially designed for participants in the Retail Executive Accelerator Programme, workshops led by retail icons will focus on the necessary tools for leaders of tomorrow.
12:00
  1. Welcome Networking Lunch
    90 mins
  2. Future Retail Stage
    90 mins
    • Winning Innovation
    This highly anticipated session sees participating colleges and universities compete to solve a key retail challenge set by our panel of expert judges
13:55
  1. Main Stage
    30 mins
    With uncertainty from the economy to the environment dictating the macro- landscape currently, it's difficult for all retailers to understand and respond to what might be coming next. This panel pulls together experts to dive into the likely global picture in the next 12 months and how retailers should be ready to react.
14:45
  1. Main Stage
    20 mins
    • Winning Innovation
    Otto Group have embraced new innovations to take this legacy retailer into new ground and new territories. Hear more about the ways they are continuing to innovate, build resilience and improve their customer experience.
15:35
  1. Afternoon Networking Break
    25 mins
16:00
  1. Lab 10
    90 mins
    • Winning Innovation
    Brains' Trust Workshops provide a private, intimate space to tackle some of retail's biggest challenges with peers. Join these interactive, expert-led sessions to dive into a thorny issue and walk away with practical solutions.
  2. Main Stage
    30 mins
    • Winning Innovation
    Our judges take to the stage to announce the winners of the Future Retail Challenge!
16:30
  1. Main Stage
    40 mins
    • Winning Business Models
    In this special series of sessions, our knowledge partners will present the report and invite a panel of experts to discuss the findings.
    AlixPartners
17:10
  1. Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
    Join this special session to hear more about how Kmart Group have continued to find success with customers and build new ways of working in their model.
17:30
  1. Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    • Winning with Customers
    Attendees will learn how to craft a brand voice that not only speaks to Gen Z but also actively listens and responds to their preferences and ideals, fostering a loyal and engaged customer base. 
18:30
  1. TBC
    90 mins
    The World Retail Congress 2024 reception for all delegates to meet and network. Delegates are invited to celebrate the end of the first day and continue their networking in a more relaxed atmosphere.
08:00
  1. TBC
    60 mins
    With consumers and governments demanding effective urban planning that considers the needs of a changing, more energy-conscious world, this breakfast has been expertly crafted to allow retailers to discuss the future for shopping destinations within this changing landscape.
    Diriyah Square
  2. Track 3
    60 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
    • Winning with Customers
    • Winning with Purpose
    This special session at World Retail Congress brings together a stellar line-up of retail CEOs and leaders to discuss their key takeaways from the conversations so far and take a look at the upcoming day.
09:05
  1. Main Stage
    15 mins
    • Winning Business Models
    • Winning with Customers
    Who is the customer of tomorrow? What do they expect from retailers? How do you speak to them? This session will kick-start our day by delving into creating an experience that attracts, retains and impresses the customer of tomorrow
09:20
  1. Main Stage
    40 mins
    • Winning with Customers
    In this special series of sessions, our knowledge partners will present the report and invite a panel of experts to discuss the findings.
    Deloitte
10:40
  1. Main Stage
    30 mins
    • Winning Innovation
    • Winning with Customers
    This expert panel brings together retailers that are winning with new customers to explore what is working to attract and keep the loyalty of a whole new consumer base
11:10
  1. Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    Department Stores have long been seen as a dying format - but these leaders are redefining the category and guiding their special stores to new heights. Learn how they have expanded the role of the department store and created new, memorable experiences for customers.
11:30
  1. Morning Networking Break
    30 mins
12:00
  1. Track 1
    20 mins
    • Winning with Customers
    Online retail has grown up and consumer behaviour through this essential channel is quickly evolving. From high expectations around convenience and speed to new payment types – online shoppers seem to want it all! Take a moment to truly dive into the changing attitudes of this shopper and how to define a best-in-class experience that keeps pace with their needs. 
    Geopost
  2. Track 2
    20 mins
    • Winning with Customers
    Social media is developing quickly ' and consumer tastes, attitudes and behaviours on different platforms are changing just as fast. In this deep-dive session, find out how to future-proof your social strategy ' where you are going wrong and how retail brands can build a better social presence.
  3. Track 3
    20 mins
    • Winning Innovation
    In 2024, India is set to lead the world in adding to the consumer class – with 33 million new consumers expected to be added to the Indian economy. Understanding this important market is clearly essential for any brand wishing to prioritise global expansion. Who is the Indian consumer? How unique are their shopping habits and behaviours? What should global brands be aware of when creating market strategies? This session will take you on a deep-dive into this key market. Take away practical lessons on the routes to market in India and the potential pitfalls to expansion. 
12:20
  1. Track 1
    20 mins
    • Winning with Customers
    Norwegian online food retailer Oda has demonstrated through technology and logistics and a continual focus on improvement that it can deliver that elusive profit.
  2. Track 2
    20 mins
    • Winning with Customers
    With the retail media industry predicted to be valued at $128 billion in 2023, there is a huge opportunity for retailers to more effectively leverage their touchpoints with consumers. This deep-dive will explore what a successful retail media network looks like and how to replicate this in your business
  3. Track 3
    20 mins
    • Winning with Customers
    Retail within Africa is set to transform in the coming decade: from the rapid rise of the expanding middle class to the increasing adoption of technology, there is a prime landscape for growth in the region. With a continent representing 55 independent states, each with a unique economy and customer profile, developing a nuanced strategy for expansion in this region is essential. Join this deep look at the region and the strategies for success.  
12:40
  1. Track 1
    30 mins
    • Winning with Customers
    Are you making the most of the post-purchase experience to continue to delight customers? This expert case-study panel will explore how to make the most out of the moment of fulfilment - and turn that into a growth opportunity.
    nShift
  2. Track 2
    30 mins
    Grocery retail was at the forefront throughout the worst of the pandemic as an “essential” retail service in keeping society fed via stores and accelerated online channels. Since then, the industry has had to reassess the future channel mix and formats at a time of rising food inflation and supply chain challenges. This panel of grocery retailers and brands will discuss the future of food retail. 
  3. Track 3
    30 mins
    • Winning Innovation
    From exciting new activations in-store to combining with different entertainment and hospitality centres, there is a dynamic and interesting future for retail. Hear from those truly defining the future of physical retail
12:45
  1. Regency 1
    40 mins
    • Winning Business Models
    • Winning Teams
    • Winning with Purpose
    This exclusive session has been designed specifically for those representatives from global retail associations to come together in a closed-door format to share their key pain-points and priorities for the year ahead. Working across markets to get retail's voice heard!
13:10
  1. Lab 10
    60 mins
    • Winning Teams
    Specially designed for participants in the Retail Executive Accelerator Programme, workshops led by retail icons will focus on the necessary tools for leaders of tomorrow.
13:19
  1. Networking Lunch Break
    51 mins
14:10
  1. Track 1
    30 mins
    Artificial Intelligence could represent one of the greatest opportunities for the retail industry. But where is it best applied? What should you expect from its application? What do you need to be wary or cautious of? And what will an AI future look like for retail? In this special session, we have assembled some acknowledged experts and practitioners who will share their experiences and insights and answer your questions.  
  2. Track 2
    30 mins
    • Winning Business Models
    Many retailers have found success exploring the new world of Marketplaces - this session will dive into the potential opportunities - and pitfalls - with this business model.
  3. Track 3
    30 mins
    • Winning with Customers
    • Winning with Purpose
    This session will focus on how growth should be planned with sustainability and longevity in mind.
14:40
  1. Regency 1
    60 mins
    • Winning with Customers
    This exclusive session has been designed specifically for executives to understand how to win customers with purpose. Join this closed-door workshop to share key pain-points and priorities for the year ahead and understand how purpose-led retailing can drive new customer acquisition.
  2. Track 1
    40 mins
    • Winning Innovation
    Join this exclusive panel as experts discuss their data pain-points and how to solve them!
    Snowflake
  3. Track 2
    40 mins
    • Winning with Customers
    Retailers are having to become content-creators as consumers demand more from their relationships than simply transactional moments. Are you making the most out of these new opportunities?
  4. Track 3
    40 mins
    • Winning Teams
    What is the magic DNA? To unlock this and to find out how to replicate it across the business, the World Retail Congress with KultraLab has undertaken a major study in collaboration with retailers around the world.
15:10
  1. Afternoon Networking Break
    20 mins
  2. Lab 10
    90 mins
    • Winning Teams
    Brains' Trust Workshops provide a private, intimate space to tackle some of retail's biggest challenges with peers. Join these interactive, expert-led sessions to dive into a thorny issue and walk away with practical solutions.
15:50
  1. Main Stage
    20 mins
    • Winning Innovation
    • Winning Teams
    • Winning with Purpose
16:10
  1. Main Stage
    30 mins
    • Winning Teams
    Anchored around latest research by Coca Cola Retail Research Council on recruitment and retention crisis in the retail industry and the solutions with panel of 3 leading retailers
17:00
  1. 40 mins
    • Winning Innovation
    In this special series of sessions, our knowledge partners will present the report and invite a panel of experts to discuss the findings.
    BCG
20:00
  1. TBC
    120 mins
08:00
  1. Track 3
    60 mins
    • Winning Business Models
    • Winning Innovation
    • Winning Teams
    • Winning with Customers
    • Winning with Purpose
    This special session at World Retail Congress brings together a stellar line-up of retail CEOs and leaders to discuss their key takeaways from the conversations so far and take a look at the upcoming day.
09:05
  1. Main Stage
    15 mins
    • Winning Innovation
    • Winning Teams
    • Winning with Purpose
    In this special opening address for day 3, the Congress is delighted to welcome back Bobby Jones, author and consultant to global businesses focused on the power of purpose.
09:20
  1. Main Stage
    20 mins
    • Winning with Purpose
    We are living increasingly in an age where all of us have access to more information than ever before via more channels than ever imagined. But what it is doing is changing the dynamic by which retailers interact with consumers. One of the biggest social impacts is the rapidly declining attention span coupled with an ever-harder battle to win that attention in the first place. This is felt most acutely in-store but also online. What does this all mean and what can be done to connect in this age of mass distraction”. 
09:40
  1. Main Stage
    30 mins
    • Winning with Purpose
    Take away behind-the-scenes insight into the success of this purpose-led business from the ground-up and how purpose and profit can find harmony.
10:10
  1. Main Stage
    40 mins
    • Winning with Purpose
    Join this group of industry-defining brands as they discuss the ways in which they have developed communities of consumers and how this has impacted their growth.
10:50
  1. Main Stage
    20 mins
    • Winning Business Models
    • Winning Innovation
    Amazon are defining the next generation of customer experience: take away insight into what is next for this industry behmoth.
11:10
  1. Morning Networking Break
    30 mins
  2. Lab 10
    60 mins
    • Winning Teams
    Specially designed for participants in the Retail Executive Accelerator Programme, workshops led by retail icons will focus on the necessary tools for leaders of tomorrow.
11:40
  1. Regency 1
    80 mins
    • Winning Innovation
    • Winning with Customers
    Brains' Trust Workshops provide a private, intimate space to tackle some of retail's biggest challenges with peers. Join these interactive, expert-led sessions to dive into a thorny issue and walk away with practical solutions.
    nShift
  2. Track 1
    40 mins
    • Winning with Purpose
    Hear from this expert panel of retailers on how they have chosen to embed their purpose in different ways across the business, and how that has impacted attracting and retaining customers
  3. Track 2
    40 mins
    • Winning Innovation
    Be inspired by this panel of experts as they deep-dive into the store design pushing boundaries - and driving sales!
  4. Track 3
    40 mins
    • Winning Business Models
    Along with deep insight into what the consumer of tomorrow needs, this panel will bring together experts from across the industry to explore the new retail models that are answering these needs – and how you can keep up. From on-demand production to higher sustainability efforts, hear from businesses that are creating a buzz, and what trends you need to be aware of.
12:20
  1. Track 1
    40 mins
    • Winning with Purpose
    Join this expert panel as they discuss the steps needed to move towards a circular economy and how retailers can start with small, impactful steps.
  2. Track 2
    40 mins
    • Winning Innovation
    • Winning Teams
    What role do your store staff play in creating a memorable, exclusive experience? How can development of this role take the brand of store shopping to the next level? Be inspired in this short deep-dive into how a new generation of store associates can be defined and how jobs can be augmented with technology, giving customers a next-generation experience in-store. 
    Vusion Group
  3. Track 3
    40 mins
    • Winning with Customers
    Expect challenging ideas and insights. From those founding new brands that speak to their peers and have found success through this deep understanding of their target consumer to future leaders, determined to drive change across retail
13:00
  1. Networking Lunch Break
    60 mins
  2. Lab 10
    60 mins
    • Winning Teams
    Specially designed for participants in the Retail Executive Accelerator Programme, workshops led by retail icons will focus on the necessary tools for leaders of tomorrow.
14:50
  1. Main Stage
    20 mins
    • Winning Innovation
    • Winning with Customers
    How is purpose achieved in reality and how does the leadership encourage this in the daily operation of the business?
15:30
  1. Main Stage
    20 mins
    • Winning with Customers
    This exclusive session will dive into the lessons learnt from setting up new channels, models and teams and getting to the high-performance of today by one of the most important brands operating today.
15:50
  1. Main Stage
    20 mins

Join retail leaders shaping the future of global retailers