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Physical retail is special. The joy of discovery, the deeper connection with a brand and the immersion in a shopping experience that cannot be replicated. And what better city than Paris to explore the new, exciting developments in store? 

In 2024, The World Retail Congress have reinvented the “store tour”. Driven by guidance from our community, our exclusive Flagship Store Tour is your opportunity to go behind-the-scenes at some of the worlds’ most iconic stores that are defining the industry. 

  • Choose a private tour from a selection of the worlds’ most impressive flagships 

  • Meet the senior executive team pushing the bounds and put your questions directly to the minds behind these businesses in small, retailer-only groups. 

  • Explore behind-the-scenes and find out directly the secrets to success. 

All tours will be picked up by transport at 8:30am at the Hyatt Regency Paris Etoile. 

Tour One: Champs Élysées 

Some of the world’s most innovative and memorable shopping experiences take place on the Champs Élysées. As the city prepares for the Olympics, take this guided tour of some of the most impressive stores opening their doors. 

Sephora - Reopened and reimagined in October 2023, bigger and better than before, learn how this Parisian flagship has designed an impressive space that leads the way in beauty. Led by Guillaume Motte, CEO, Sephora

JD Sports - Opening just ahead of the Congress start, ahead of a busy year for sports in the city, hear how this new showcase store has been developed and what it means for their European expansion plans. Led by Jean-Christophe Priston, France Country Manager, JD Sports

Tour Two: Printemps 

Find out how the digital and physical worlds are being expertly brought together through innovative new concepts in this memorable and impressive store. Hosted by: Jean-Marc Bellaiche, CEO, Printemps

Tour Three: Galeries Lafayette and ETAM 

Go behind-the-scenes of two beautiful stores, learning more about the history of these special buildings and how experiential moments have been at the centre of their strategies to create memorable and seamless customer experiences. Led by: Nicolas Houze, CEO, Galeries Lafayette and Jose Gomez, Chief Development Officer, ETAM

Tour Four: Carrefour

Dive into the future of grocery in this unique tour of one of the world’s most impressive grocery concepts.

Join retail leaders shaping the future of global retailers