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Will we be able to watch the sessions later?


All sessions are available to watch on demand as soon as the live session has finished


My audio doesn’t work/My stream seems to be muted


Live sessions should load with sound as soon as you access the live session page on almost all browsers. The ‘tap to unmute’ at the top of the screen is for people who are accessing from Safari or from mobile devices. If you are not accessing from Safari or a mobile and still cannot hear the content, please refresh your browser or try to login from another browser type.

How do I register?

Please register to access here

I can’t seem to login

If you registered prior to this week, you should have received login details on Monday 14 September. If you registered after this date, you should have received login details within 30 minutes of registering. 

If you have registered and not received your login details, please contact Jen Harris

I received login instructions but don’t know how to access the site

In your login email, you will have a unique access code. If you go to this site: and add your code, you will get access to World Retail Congress Connected

Where do I watch the live content?

Once you have logged into the event website using your unique registration code, if you visit this page: you will get access to the live content. To view the agenda, please visit this page: 


Which timezones the listed start times are in?  

All timings are listed in British Summer Time (BST) - all content is available to watch on demand after it has aired, if you haven’t been able to access the content live.

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