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The 2023 World Retail Congress was themed around: “Retail Leadership for Extraordinary Times”. Built upon the previous edition, which focused on the ‘key pillars’ to ‘rebuild a better retail’ that were identified as being essential if the industry was to emerge stronger from over two years of the pandemic. But the world picture now looks different again and retailers are having to adjust to the critical issues of retail leadership and being a leading retailer.  

The 2023 programme saw sessions that covered these four key topics, each with a new and unique perspective

The four aspects of being a leading retailer

Resilient retail

Making the tough decisions around costs, business efficiency, sourcing and supply chain in order to better serve their customers’ needs.  

Read our Resilient Retail Report, in partnership with BCG: Uncertainty is Here to Stay – How AI creates Resilience in Retail.   

Read the report

Purposeful retail

Understanding the role and responsibilities of businesses in driving ESG change. It is also about recognising how businesses have to change from within and that the best retailers now embrace and reflect the needs of all generations and diversity of people whether they are employees or customers.  

Read our Purposeful Retail Report, in partnership with Deloitte: How to Help Drive Sustainability in Retail—While Protecting Margin. 

Read the report

Transformational retail

Having the vision to see how the on and offline retail channels have to increasingly come together and redefine the retail experience. Within this, retailers are working out the new role of the store and its integration with online. How should online retail move to the next stage following its massive acceleration and how can it deliver profitable growth and what opportunities truly exist in the metaverse?  

Read our Purposeful Retail Report, in partnership with AlixPartners: Digital-First Retail: Turning Profit Destruction Into Customer and Shareholder Value. 

Read the report

Customer-focused retail

Through all the changes we’ve experienced, it has never been clearer that the retail winners will be those that truly put the consumer at the heart of everything they do. Understanding consumer change and consumer behaviours are therefore critical as is the need to realign and refocus the whole business and its organisation in order to serve today’s challenged and challenging customer.  

The programme was hugely insightful. Discover what speakers took to the stage. 


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