A block of rooms has been reserved at the InterContinental Hotel, Berlin, for attendees of the World Retail Congress. Please note that availability is limited and reservations are on a first-come, first-served basis. We encourage you to book early to secure your accommodation.

Please use the booking link here

Address: InterContinental Berlin, Budapester Str. 2, 10787 Berlin, Germany
Telephone: +49 30 26020


Please note that if your badge is scanned by a sponsor elsewhere across the event, they will separately hold your details on their database and may contact you in the future. If you wish for this not to occur, you may ask them not to scan your badge.

 

 

 

SET UP

Sunday 26 April: 11:00 - 20:00  Contractor access only for set up

Monday 27 April: 07:30 - 20:00 Contractor access

Monday 27 April: 14:00 - 20:00 Sponsor access to check their booths 

Tuesday 28 April (Show Open Day): 07:00am access and the networking area will be open to attendees from 07:30 – 18:00.  

Wednesday 29 April (Show Open Day): 07:00am access and the networking area will be open to attendees from 07:30 – 17:30 

BREAKDOWN

Wednesday 29 April: 18:00-23:59 Contractor access for breakdown

If you require more time for build up or breakdown, there will be an additional security charge. Please contact Natalie Wilkins for further details. 

 

Contractors will received a coloured badge upon accreditation at the InterContinental via the security manager. The badges must be used for set up and breakdown days and must be worn at all times whilst onsite at the hotel.

Please ensure you provide the following details to Natalie Wilkins:

Company
Number of people
Arrival time
Full name & surname


 

 

Deliveries of more than 1 cubic metre in volume must be coordinated with  the Hotel. Deliveries will be accepted 5 calendar days prior to the start of the event at the earliest.

Please observe our regular delivery times. Monday to Friday 7:00 a.m.–3:00 p.m.

Please click here to use the premade delivery form which can be completed on a computer.

Delivery address:

InterContinental Hotel Berlin
EVENT NAME
Budapester Straße 2
Warenannahme via Katharina-Heinroth-Ufer
10787 Berlin

The following must be clearly visible on the delivered items/packing list:
name of the conference/event
Number of packages
Sender
Name and contact details of the person who is on site for pickup


We will not accept any deliveries that cannot be clearly assigned to a specific event or purpose.

The Hotel's delivery entrance is on the ground floor. There is no loading ramp. There is no unloading equipment, such as forklifts or pallet trucks, on the Hotel's premises, however, upon request the equipment can be ordered from a third party by the Hotel.
 

The Hotel is not liable for the completeness and condition of delivered items. 
 

The same applies to damage that occurs during storage at the Hotel, unless the damage is the result of intent or gross negligence on the part of the Hotel.

 

Delivery zone:
Door dimensions service yard: height 2.90m width 3.50m
Door dimensions to Potsdam I-III area: height 2.24m  width 2.40m
Door dimensions to Potsdam foyer area: height 2.70m width 1.65m

Room floor covering and ceiling height
Potsdam I Carpet 5.20m high
Potsdam II Carpet 3.70m high
Potsdam III Carpet 5.20m high

All booths must maintain a distance of 1m from any smoke alarms/sprinklers in the room.

 

Health & safety forms

If you are using your own contractor to build your stand, the following forms must be submitted and approved by the World Retail Congress. Please email the below forms to Natalie Wilkins

  • Health & Safety declaration
  • Risk Assessment
  • Method Statement
  • Stand Plan & Visual Designs of the stand

g-Guide

The g-Guide sets standards which will safeguard the health and safety of any person working at or visiting an event or exhibition. It is the responsibility of the exhibitors and contractors to comply with these guidelines listed throughout the exhibitor manual.

If you have any questions please do not hesitate to contact Natalie Wilkins or you can download a copy of the g-Guide from the website.

Personal Protective Equipment (PPE) - Mandatory

It is compulsory for all exhibitors and contractors to wear Personal Protective Equipment (PPE) at all times during build-up and breakdown periods. The venue and World Retail Congress will not allow anyone into the venue or for any work to commence without adequate PPE for the job / task. This includes the Halls and Loading Bay. Minimum requirement includes, but is not limited to the below, however the requirement varies as per the task.

  • Suitable footwear. No heels, sandals, open toe shoes during build-up and breakdown
  • High Visibility Vests – compulsory in order to commence build-up and breakdown#
  • Suitable headwear must be worn by persons working in the vicinity of high works. An exclusion zone must be set up around these activities when work is being carried overhead or the movement of rigging equipment such as trusses.


Any contractors not abiding to these rules will be removed from the venue by an authorised representative.

Stand Plan Construction

All materials used in the construction of stands, features and displays, including signs and fascias, shall be:

  • suitable for the purposes and conditions of their intended use
  • adequately prepared and fixed in order adequately to perform the functions for which they are designed
  • non-combustible, inherently non-flammable or durably flameproof
  • water-based, where applicable, e.g. adhesives and paint.

Suitable samples of materials may be required to be submitted to the venue for approval. Materials may be tested on site to ensure that they comply with fire safety requirements.

Decorative materials used for stand dressing must be flame proofed or purchased already treated by use of the appropriate chemical. Untreated wallpaper and similar thin surface finishes, not exceeding 1mm in thickness, may be accepted, provided they are firmly fixed.

Artificial plants and flowers are combustible and give off toxic fumes. Therefore they must not be used for stand dressing. Silk-type flowers are acceptable, providing they are fireproof or have been treated and marked as such.

Drapes, curtains, hangings, etc, must be inherently or durably flame-proofed. Otherwise they may be treated with a flame retardant.

Test certificates must be available for inspection for any materials intended to be used. Fabrics used for interior stand decoration must be fixed taut and/or in tight pleats (not loosely draped) to a solid backing, secured above floor level and not touching light fittings.

Curtains on exit routes should hang 75mm clear of the floor, be parted in the centre and not conceal any exit signs.

All floor coverings must be secured and maintained so that they do not cause a hazard. Fixing of floor coverings to the hall floor may only be carried out using approved tape. Other forms of fixing to the hall floor, such as cable clips, nails and bolts are generally prohibited, but if you have any questions please contact Natalie Wilkins 

Working at height

A person is working ‘at height’ if there is a possibility of  their being injured from falling, even if they are working at or below ground level. Generally this means above 2m.

All reasonable steps should be taken to eliminate or minimise work at height. Working at height should be properly planned and supervised and the correct equipment selected. Contractors are to ensure that:

  • No work is done at height if it is safe and practical to avoid it
  • All work at height takes account of conditions that could endanger safety such as high winds or slippery ground
  • Those working at height must be protected by a guard rail or equipped with a fall arrest harness (except when using a ladder)
  • Those involved in work at height are trained and competent
  • Equipment for work at height is appropriately inspected and free from safety defects The risks from falling objects are properly controlled. Work platforms must have a toe board to prevent  items falling Access is controlled to prevent other persons working or walking beneath work at heights Persons working in the vicinity of high works should wear a hard hat Persons working at height on mobile elevated work platforms should wear head protection Plans are in place for emergencies and rescue from height such as working in the roof space

Rules of conduct / house rules InterContinental Hotel:
The InterContinental Berlin is an upscale Hotel. All technical crews are required to comport themselves accordingly. The following rules of conduct must be  observed by all non-Hotel personnel, such as setup crews, suppliers, etc:

The escape and emergency routes in the InterContinental Berlin must be fully accessible at all times. The legal regulations of the  BetrVO/SoBeVO/BauOBIn (ordinances for buildings and special buildings and the building code) are in effect.

For fire safety reasons the storage of equipment inside the Hotel is prohibited without the Hotel's prior consent.

All traffic corridors inside the Hotel, especially those leading to the restaurants, must remain accessible at all times. Waste and packaging materials must be disposed of at once.

Deliveries will not be accepted at the Hotel's main entrance.

Smoking is only permitted in the Hotel's service yard.

Outside technical crews hired to work in the Hotel are required to wear clearly visible badges. Workers found without proper accreditation will be asked to leave the Hotel. It is important to ensure that rooms are securely locked and that personal property and exhibition equipment is properly secured. The Hotel is not  liable for lost items.

Please note that suppliers, set-up crews and technical crews must comply with the InterContinental Berlin's dress code. A well-groomed appearance must be maintained at all times. Outerwear featuring bright or flashy designs is prohibited.

The instructions of the Hotel's staff or security personnel must be followed.

 The Exhibitor is obligated to conserve energy. All electrical devices in a booth must therefore be switched off every day until the end of the exhibition.

Statutory Regulations
The Organiser is obligated to adhere to the following statutory provisions - German Ordinance on the Operation of Special Constructions (SoBeVO) and Model Venue Regulations (MVStättV):

Fire Prevention:
Furnishings must be made of flame-resistant materials or better. For stages or sets with automatic fire-extinguishing systems furnishings made of normally flammable material are permitted. Props must be made of normally  flammable materials or better. Decorations must be made of flame-resistant materials or better. Decorations in essential corridors and essential stairwells 
must be made of noncombustible material.

Combustible material must be located far enough from ignition sources, such as spotlights or radiant heaters, to prevent the material from being ignited.

 

InterContinental Health & Safety procedures

World Retail Congress are committed to ensuring safety for all of our attendees. We kindly ask you to familiarise yourself with the InterContinental's emergency evacuation plans

World Retail Congress, while taking every precaution, expressly decline any responsibility for any loss or damage that may befall the property or person of an exhibitor from any cause whatsoever. Exhibitors are required to hold Public Liability Insurance minimum of £10 million, please note that this is not the same as Employer’s Liability Insurance. Your company may already have Public Liability Insurance, however please check with your policy holder that this cover is for organised events taking place outside of your business premise. 

IMPORTANT NOTICE: Your public liability needs to cover the build-up period, event open day’s period and the breakdown period.

IT IS THE RESPONSIBILITY OF THE EXHIBITOR TO MAKE SURE THAT ALL CONTRACTED SUPPLIERS HAVE THE RELEVANT INSURANCE TO COVER PLI. PROPERTY DAMAGE ETC. 

If you have a meeting room as part of your contract with World Retail Congress, you will be able to access your meeting room on Monday 27th April at 08:00am. 

You will be provided with keys to your meeting room and will be responsible for locking your room.

Please view the floor plan for the meeting rooms here where the majority are located on the 2nd floor in the West Wing.

Each meeting room is equipped with:

* Plasma Screen 

* HDMI Cable

* Flexible furniture Set Up

If you would like to order any catering elements for your meeting room, please do so via this form

If you have a mini lounge as part of your contract with World Retail Congress, you will be able to access your lounge area on Monday 27th April from 14:00 - 20:00. Please collect your badge from the registration desk in the lobby, before entering the event space.

The supplier building your lounge is Showcase and the main contact is Ben Collings.

As part of your lounge, we will provide you with the furniture as shown in your visual pack, however if you wish to change your furniture, please see the full catalogue here. Kindly note any extras above what is included in your package will have a cost to Showcase. 

For the following information, please visit the relevant section of the sponsor portal:

* Deliveries & Collections

* Exhibitor Services for Internet Orders & Catering 

* Registration 

* Attendee List

If you have any questions about your lounge, please email Natalie Wilkins

 

 

Showcase

Showcase are our preferred supplier for the World Retail Congress, you can your order the items and services below directly with them. To enquire or place an order, please contact Ben Collings at Showcase.

Please click the links below to view the following services.


InterContinental Hotel

If you would like to order the following items from the InterContinental Hotel, please complete the Exhibition Order Form

  • Catering
  • Floral
  • Internet
  • Standard Furniture

All orders with our suppliers must be placed 14 days before the start of the World Retail Congress

An individual social card will have been shared with you but if you have any questions or you haven't received this, please contact Natalie Wilkins

As part of your World Retail Congress sponsorship, you will have been allocated a set number of tickets for your delegation. You will also receive a unique registration link for your attendees.

If you have any questions regarding your ticket allocation or unique registration link, please contact Natalie Wilkins

Registration Opening Times:

The registration desk is located in the Lobby Level of the InterContinental Hotel

Monday 27th April: Pre registration 09:00 - 20:00

Tuesday 28th April: 07:15 - 18:00

Wednesday 29th April:07:15 - 18:00

If you have any questions about registration, please contact Natalie Wilkins

Badges

World Retail Congress has partnered again with Blendology to provide sustainable, digital badges.

Attendees can “tap” each other's badges to make connections and receive data in real time via an online portal. This is a chance to cultivate relationships that can lead to partnerships, collaborations and future growth.

For more information on how it works, please click here.

GDPR

All sessions are scanned by World Retail Congress to evaluate their popularity and improve the content of our future events. All data is stored securely in compliance with the new GDPR regulations. 

If the session you attend is sponsored, your details may also be used by that sponsor, so they can contact you via email to share information about their products and services. If you would prefer that your data is not used by a World Retail Congress sponsor, please visit our customer care centre and talk to our team who will ensure that you are opted out.   

Please note that if your badge is scanned by a sponsor elsewhere across the event, they will separately hold your details on their database and may contact you in the future. If you wish for this not to occur, you may ask them not to scan your badge.

We recommend arranging your travel plans to arrive in Berlin from Monday (27th April) morning and depart Thursday (30th April) morning. 

The full agenda will be released in due course, but please see an overview below:

Monday 27th April

* Exclusive Store Tours inside Berlin’s most innovative retail concepts, guided by CEOs & exec teams

* World Retail Congress Opening Reception

Tuesday 28th April

* Full day of congress

* Evening reception Woman in Retail and presentation of the Woman of the Year Award

Wednesday 29th April

* Full day of congress

* Evening reception of the Hall of Fame dinner 

2026 World Retail Congress theme - The Roadmap to 2030.

The pace of change in retail is constant, and only those who adapt to new technologies, consumer habits, and operations will thrive. Retailers must manage the challenges of the present day while constantly looking forward. Success lies in growth that is sustainable, practical and profitable.

In 2026, World Retail Congress will be located in Berlin, a city full of inspirational retail concepts. Join us to determine how to solve and win today, while strategizing for tomorrow, as we plan the retail roadmap to 2030.

With an agenda developed especially for senior retail leaders, the three days covers insights from global figures and brands to build strategies to drive growth in retail businesses across the world.

 

 

 

 

The World Retail Podcast is here. World Retail Congress has taken it’s world class content beyond the stage to give you year round insight from retail leaders across the globe. To view and listen to the podcasts, please click here