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    Thank you to all our speakers, sponsors and delegates for attending the 2022 World Retail Congress. Register your interest for next year when we move to Barcelona.

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THE GLOBAL ROADMAP TO REBUILD A BETTER RETAIL

To effectively and successfully serve your consumers in this post-pandemic world, it’s crucial to access the knowledge and groundbreaking ideas required to achieve this. We bring together industry leaders to share their experience and world-leading insights, enabling you to leverage them for your business, and the industry to move forward into a new role of retail for communities through innovation and sustainability. 

The World Retail Congress launched the “Global roadmap to rebuild a better retail” strategy and theme that will come together at the 2022 Congress in Rome. At the core are six key pillars critical to today’s world, each being delivered in partnerships with leading advisors and experts. The challenging conclusions and groundbreaking action plans taken from this will empower you to transform your business and play a part in shaping the future of retail.

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RETAIL'S STRATEGIC PILLARS

OUR PLANET

As sustainability and the climate crisis becomes the defining issue of our time, with mounting pressure from consumers, NGOs and governments, retailers and the retail industry have to take a proactive leading role in affecting genuine, positive change. There are big challenges for retailers to tackle and tackle urgently.

OUR SOCIETY

Retail exists to serve not only its customers but as has been underlined by the global health crisis brought about by COVID-19, it serves the needs of society itself. How can retail help shape a positive future by being part of the rejuvenation of communities, neighbourhoods and the towns and cities that have faced massive change? 

OUR ECONOMY

What does the retail industry need to ensure it can grow in national and international economies whilst helping to reskill workforces, grow employment and feed into the overall prosperity of the countries within which they operate? 

OUR BUSINESS

In the new retail landscape, the rules for success have been changed radically. Winning retailers require a business model that is fit for purpose, more agile and innovative than ever before. A new balance is being struck between the on and the offline worlds. What does this mean for your online business that has grown dramatically and what is the future for physical space?

OUR CONSUMER

At the heart of everything is the consumer. This has been taken to a new level now with the tools available through data and machine learning to form deeper understanding and therefore relationships with your customers. Do you really understand the new motivations of consumers? How can you build individual relationships with your customers? 

OUR PLAN FOR CHANGE

It's dynamic leadership, the empowerment of people throughout organisations, and the willingness to embrace partnerships with other businesses that'll help deliver real change that serves customers' needs, and positively impact the world. How can retailers rethink recruitment to deliver diversity, unleash talent and new ideas throughout the business and the wider industry? 
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  • An excellent and invaluable opportunity to connect, share and learn from the best retailers and experts in the world.”
    Magnus Brehmer
    | Partner | The Sephia Group
  • The most interesting retail event I’ve participated in for a very long time. Well done!
    Elizabetta Camilleri
    | Founder & CEO | Shopological
  • The content here is so wonderful, it’s so amazing and inspiring.
    John Vincent
    | Co-Founder | LEON
  • The best learning experience in retail that I had; the Congress gained me several years of experience in only 3 days.
    Innovation Manager | Sony Mobile Communications

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