REIMAGINING THE CUSTOMER
Returning to Dubai for a second year, the eleventh edition of World Retail Congress will take “Reimagining the customer experience” as its central theme. Differentiation is key to the survival of any retailer and customer experience both physically and digitally is crucial to achieving this.
Across the three days of the Congress, 1500+ attendees will gather to hear from industry legends and thought-leaders including Chairman of Macy’s, Terry Lundgren and Former CEO of Richemont Fashion and Accessories, Marty Wikstrom as well as emerging retail disruptors from Soko, Lesara and Myntra as they cover key themes and sessions pertaining to the developments and debate across the industry.
TIME TO GO UNTIL THE CONGRESS: