Retailing has, by general consensus, been accelerated forward by at least three years as a result of the COVID-19 pandemic. It has left retail leaders searching for some sense of what this new world means; how to radically shake-up the organisation to meet the challenge; how to understand the new needs of consumers; how to meet the sudden and passionate call for greater diversity following the global support for Black Lives Matter; where to place resources and investment and what to do with any dangerously exposed legacy parts of the business.

In a year when we aren’t able to meet face-to-face, we launched World Retail Congress Connected - three days of virtual content - to answer those questions.

From 15-17 September, attendees got access to everything from keynote presentations and interviews to panel discussions. And all was focused on the big, all-important strategic questions.

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