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World Retail Congress will now take place from 27-29 April 2021 at Rome Cavalieri Hotel, rescheduled from the original date of 28th-30th April 2020.
This decision follows guidance in light of the Coronavirus COVID-19 outbreak. The safety of our customers is our first priority.
We look forward to bringing our world-class event to Rome in April, with the full support of our delegates, speakers and sponsor community.
The Congress will bring together its influential and extensive network of retail leaders to discuss the enormous questions and strategic issues this pandemic has created for the global retail industry. We will do this in a programme of virtual events over the coming months, including a special “Virtual Congress” week on 15-17 September.
We are delighted to bring you the fifth in the in-depth global report series, “The Retail World 2020: Retailing in a time of crisis” which will help provide you with the knowledge and insight into how retailers around the world are coping and responding to the needs of their customers, communities and the business itself.
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Retail is being transformed and reshaped by our High Velocity world. Being good is no longer good enough.
A staggering 76% of global retailers said that they believed their business model needed to fundamentally change.
New business models and rules for success are emerging that are challenging everything and asking fundamental questions about the very role of retailing. At the heart of all this change is the consumer. They will buy from those that have the greatest relevance to them: by understanding their needs and wants and by having a powerful and clear purpose.
The 2020 World Retail Congress will build on its High Velocity Retail theme by focusing on this new “Relevance Agenda”. Being relevant to your consumer, wherever they are in the world, will define your success.
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