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World Retail Congress returned on 16th - 18th April 2024 with over 800 retail leaders coming together to learn, network and develop strategies for the year ahead and beyond. 

We were delighted to be hosted in Paris, a global centre of extraordinary retail and a prime location in this exciting year. Our theme, High Performance Retail, focused on the traits needed to be truly world-class in today’s retail landscape. We are inspired by the perseverance, passion and commitment required to be a winner and see these traits echoed in today’s retail titans. 

Join us at the Hilton Park Lane, London on 12th - 14th May 2025 as the Congress returns.

Register your interest for 2025


The 2024 themes highlighted stories of inspirational performance and explored the winning formula needed to achieve truly incredible results

Winning with Customers 

Winning with Customers 

Customer-centricity is an integral requirement of any high-performing retailer today. Putting customer experience at the heart of every interaction, and across every channel is essential to win and retain market share.  

Winning Teams 

Winning Teams 

Your people are the backbone of any organisation and supporting, stretching, and inspiring your teams to become truly high performing will take your business to the next level.

Winning Innovation 

Winning Innovation 

Navigating a fast-moving landscape of innovation is no easy task. Identifying and deploying the new technologies that will have a real impact on your business performance will set you apart. 

Winning with Purpose 

Winning with Purpose 

High performing sustainable operations are crucial to our planet. Retailers who have put purpose at their core are winning customers, share of wallet and brand loyalty.

Winning Business Models

Winning Business Models

With rapid change now a constant, established retail business models are no longer fit for purpose. The consumer is adopting many different channels and is expecting a different kind of relationship with a retailer or brand.



Join the annual gathering of World Retail Congress in London 2025 as senior leaders from retailers across the world gather to be challenged, inspired and form lasting partnerships.

Register your interest for 2025


It is only through collaboration and partnerships that retailers will truly achieve high performance and prosper in the long term. Be the top-choice partner and sponsor the Congress.


Gain insight

Throughout the year, World Retail Congress provides you with exclusive reports designed to inform, challenge and provide answers.


Read All


To ensure attendees come away with actionable intel, exclusive research reports are published each year around the key themes and challenges. 


    19 Apr 2024
    This years report from Deloitte and World Retail Congress explore one of the five themes for the 2024 Congress 'Winning with Customers'. In luxury retail, customer experience has always been paramount ...
  • In this new report from Boston Consulting Group and World Retail Congress, one of the five congress themes is explored 'Winning with Innovation' and how that can be done. Social media where shoppers m ...
  • This report by AlixPartners and World Retail Congress explores one of the 2024 Congress pillars 'Winning Business models'. A powerful combination of forces is disrupting retail. The digital revolution ...
  • Produced by Retail Week and World Retail Congress, The Global Innovation Report takes a detailed look at retailers and brands spanning 18 international markets for inspiration on new thinking, technol ...
  • The World Retail Congress wrapped up in April 2023, seeing industry giants including Professor Scott Galloway of NYU Stern School of Business, Jennifer Foyle of AE & Aerie, Stuart Machin of M&S and Do ...
  • Supply Chain 2024

    16 May 2023
    Your peers’ top supply chain and tech investment priorities How retailers are innovating Exclusive ranking of retailers and brands Case studies from JD Sports, New Look and more... Get Instant Access ...



Join retail leaders shaping the future of global retailers

Listen to the World Retail Podcast

The World Retail Podcast is here. For the first time ever, World Retail Congress has taken it’s world class content beyond the stage to give you year round insight from retail leaders across the globe.

Listen to the World Retail Podcast