There is a critical need for industry leaders to gather together to share knowledge, experiences and ideas in order to shape a collective vision and action plan for rebuilding retail so that retailers are well-placed to serve the needs of consumers in the post-pandemic world, create new jobs and nurture talents for the digital age, drive innovation, take a leading role in delivering global sustainability goals and help define a new role for retail in towns, cities and communities. 

The World Retail Congress launched the “Global roadmap to rebuild a better retail” strategy and theme that will come together at the 2022 Congress in Rome. The roadmap to rebuild a better retail will focus on six key pillars which are critical to today’s world. Each is now being looked at by a partnership of some of the industry’s leading advisors and experts. The programme in Rome will be centred around these core issues and the fresh insights, challenging conclusions and most importantly, a series of action plans and recommendations that will bring positive benefits to retail leaders and help shape the future of retail - a better retail.

VIEW THE PILLARS  BOOK NOW