MILAN. 10 - 12th MAY 2027.
World Retail Congress is heading to Milan, a city at the intersection of retail, fashion, luxury, design, technology and creativity.
Across three days, senior leaders, visionaries and decision-makers from the world’s leading retailers and brands will come together to learn how to win in the new retail reality.
From AI and innovation to customer experience, transformation and future-facing business models, the programme will explore the ideas and opportunities shaping the next era of retail.
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Access thought leadership, industry research and actionable insights to stay ahead of the forces transforming retail.
Insights from the Stage
Dive into content from live sessions, where industry leaders shared fresh perspectives, bold ideas and strategies transforming global retail.
BE AT THE HEART OF OUR GLOBAL RETAIL COMMUNITY
"It’s about being part of the conversation, in the room with people that you admire “
"The quality of the conversations, the quality of the content, the quality of the networking, the calibre and variety of incredibly interesting and influential people in the retail sector. That, I think, is unrivalled"
"The networking and connections are great, but for me it's about mental stimulus, it’s about looking outside, finding out what others are doing, bringing creativity back into my business"
"It’s just the highest level of all the retail summits"
"It’s great for networking opportunities, lots of opportunities to connect and meet with others. We are definitely going to come back and be a sponsor next year"
"It’s about validation… and the stimulation from the content, that is a big thing for me."
CONGRESS CONTENT
Retail Resilience & AI Adoption Study
Chairman's Report 2026
Empowering Your People for 2030: The New Playbook for Building Leaders as AI Reshapes Work
The Retail CXO Outlook Roadmap to 2030
Chairman's Review 2025