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WPP BAV Most Loved Retailers - UK & US Edition

Welcome to this introduction to WPP BAV's Love+ metric, and a first look at how leading retail brands from the US and UK perform on Love+. Through unique BAV data and powerful insights we uncover the …

BrandZ Top 100 Most Valuable Chinese Brands 2020

BrandZ Top 100 Most Valuable Global Brands 2020

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The State of Consumer Spending, US and UK

In a world where every preference is collected and serviced in real time, what will happen to the thrill of discovery? The world of big-data and real-time personalization turned digital into a quiet …

Machine Learning and Artificial Intelligence – a Practical Overview

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First Insight & Croc’s – Pick Me a Winner

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Every day there is a new story, a new technology, a new campaign shaking up the retail world. But what’s driving these changes? We’re in front of screens more than we’re face-to-face, as we question s …

The Third Era of Digital Retail - Where Human Rhythms Meet Algorithms

The World Retail Congress is delighted to support is the special edition of the Third Era of Digital Retail report produced by our long-time partners: WPP The Store, which looks at real context and st …

How voice technology will transform retail READ MORE

The definitive guide to international retail in 2018. READ MORE

The Brehmer Retail Reflections from World Retail Congress 2018

Magnus Brehmer has cherry picked content from several various presentations and debates and discussions, and mixed them with his own reflections and questions from the World Retail Congress 2018. READ …

World Retail Congress 2018 - A CXI Field Report authored by Bernie Brookes, Adjunct Industry Fellow

Highlights and key takeaways from this year’s Congress by Australian retail legend, Bernie Brookes. READ MORE

Helping businesses target significant untapped global demand for sustainably sourced products, free from deforestation READ MORE

Are Department Stores dead? The traditional concept as we know it is certainly under threat. We analyse shoppers’ attitudes, summarise the key challenges and outline the steps retailers must take to s …

Re-inventing retail – winning in the data-driven world

In Partnership with Retail Week, Manhattan Associates' flagship report, Retail 2018, is here. Packed with unrivalled insights from retail's leaders and CEOs, discover a true picture of what to expect …

Retail 2018: Exclusive insights about the year ahead from retail’s top leaders

In Partnership with Retail Week, Manhattan Associates' flagship report, Retail 2018, is here. Packed with unrivalled insights from retail's leaders and CEOs, discover a true picture of what to expect …

Good stores guide – global retail best practice explored

Visual Thinking is dedicated to inspiring retail performance. We take stores from the everyday to the exceptional, defining and transforming retailers’ most important and enduring assets - their insto …

Retail viewpoint: our top 10 predictions for 2018

Will the approach of warmer weather add a spring to consumers’ steps? What will it take to get 2018 back on track? Here are AlixPartners top 10 retail predictions for the year ahead. READ MORE

42% of marketers named personalised marketing as a top priority in 2017, according to the Chartered Institute of Marketing. Personalised marketing research finds that taking a personalised approach to …

E-commerce in the era of customer experience

Massive shifts are occurring when it comes to demand, transparency is increasing, consumer engagement is evolving, and new patterns of consumer behaviour, built upon Moore’s law of exponential growth, …

Profitable omnichannel order fulfilment remains retail’s elusive holy grail

Retailers are responding to consumer needs by offering greater choice of shipping and delivery options. But, are they equipped to deliver a consistent, profitable customer experience? To enable these …

Singular Commerce, Seamless Experiencess

She’s the one we’re all after. You know her as the “omnichannel” customer. But don’t use those words with her. You’ll lose her. She’s not thinking about channels. She’s simply shops as she lives, abso …

Anaemic growth, price wars, competition from e-commerce and increasing fixed cost have led to sluggish growth and eroding margins. However, to orchestrate their e-commerce comeback, brick and mortar r …

Tulip Store Associate Survey: Mobile-assisted workers increase sales and improve overall customer experience

Tulip recently surveyed over two hundred store associates to understand their experience in brick & mortar stores. This report illustrates the detailed survey results and helps readers understand how …

Manhattan Associates - Retail 2017: Exclusive intelligence about the year ahead from top retail chiefs

Engaging the Modern Consumer: Dubai gets a global vote of confidence

Held under the patronage of Sheikh Mohammed bin Rashid Al Maktoum, vice president and prime minister of the UAE and ruler of Dubai, and co-sponsored by the Dubai Chamber of Commerce and Industry (DCCI …

You can’t design the store of the future without understanding the customer of the future. Kinnersley Kent Design carried out a study into Millennials and the Future of Retail to explore the mindset o …

Kinnersley Kent Design - Retail Spaces. Putting the customer at the heart of the experience

Dunnhumby - Reinventing Category Management

International intrigue: Merchants leverage data to gain share of cross-border spending

Despite its size and strong growth, retailers are facing many challenges with capturing the spending of international travelers. A big opportunity however lies in exploring data to better serve the tr …

Challenges and Benefits of Measuring the Impact of Loyalty Programs Loyalty programs can not only improve customer satisfaction and retention but also help retailers grow revenue and improve share of …

The Discipline of Business Experimentation

The data you already have can't tell you how customers will react to innovations. To discover if a truly novel concept will succeed, you must subject it to a rigorous experiment. In most companies, te …

Mastercard - Smarter installments technology from Mastercard is helping redefine credit

The evolving face of luxury in the Gulf: On our way to a new norm?

Chalhoub Group have drawn on the Group’s sixty years of experience working in the Middle East, combined with market research and interviews with industry experts to provide a guide to today’s market. …

The 2017 Customer Experience (CEI) Study

The IBM CEI Study is now in its fifth year and identifies those brands that are providing leading shopping experiences and how they’re doing it. Surveying more than 500 companies and analysing seven a …

A first of its kind report into the motivations, sentiments and behaviours of consumers in Abu Dhabi has been launched by Gulf Related, the developer of Abu Dhabi’s 2.8 million square feet next genera …

MasterCard: Defining the value of omnichannel shopping

Problem Before investing in omnichannel strategy, merchants need to understand the value of this valuable shopping behavior and the opportunity it presents. Solution Start with the customer. Define va …

The rising group of “power consumers” are creating new expectations for engagement. To prepare, read our study: Brand enthusiasm. To effectively cater to consumers in today’s digital, omni-channel wor …

48% of consumers want on-demand personalized promotions. To deliver, you must understand them. Learn more in our study: Retailing through the noise. Disruption in retail prompts the question: when wil …

Thanks to the Internet of Things (IoT), physical assets are turning into participants in real-time global digital markets. The countless types of assets around us will become as easily indexed, search …

Welcome to the age of cognitive computing, where intelligent machines simulate human brain capabilities to help solve society’s most vexing problems. For retail, cognitive computing has already arrive …

Beyond fast: Speed to market’s new dimensions

Apparel retailers and brands have found themselves in a speed-to-market (STM) race, with speed itself no longer the only issue. Kurt Salmon, part of Accenture Strategy outline why brands and retailers …

Traditionally, store traffic was a simple measure and critical in determining core retail metrics. RetailNext have identified the five things that retailers need to know about retail traffic today. RE …

Retailers around the world are facing multiple challenges that undermine their growth and profitability. SES-imagotag’s latest whitepaper outlines case studies from clients demonstrating the benefits …

The retail industry is experiencing unprecedented change. Over the past decade, emergence of technology-enabled “smarter consumers” has upended traditional retail business models. The days when depart …

Assortment Planning in the Age of Omni-Channel Retailing

According to classic marketing theory, there are three primary ways to win at the retail game: power, convenience and exclusive assortments. TXTRetail examine what needs to be considered to achieve cu …

The secrets of retail’s repeat top performers

An examination of the industry’s repeat top performers over the past decade reveals clear patterns. The best value creators over time are those that are insulated from ecommerce, capitalise on growth …

Retailers are making digital transformation their highest investment priority

In recent years, narratives such as multi-channel, and then omni-channel, attempted to describe pivotal points in digital transformation journey. But this is set to change yet again, as both the deman …

The convergence of megatrends including the Internet of Things (IoT), mobility and cloud computing have led to a new operational paradigm known as the Intelligence Enterprise. Zebra Technologies have …

Prescriptive analytics put powerful recommendations into the category manager’s hands

Making the case for DC workflow automation to drive process optimisation

Defining a mobile strategy and Launching a mobile commerce for a Brick-n-Mortar Retailer in record time! READ MORE

Consumerization of IT has blurred the lines between physical and online retailers. Consequently, the focus now is on how retailers can integrate technologies like Mobility, Analytics and Social into t …

Enabling customer engagement for a Global Retail Leader

Mobile-to-Store Cross Channel Order Fulfilment Increases Customer Satisfaction and Grows Sales for a Global Retail Leader READ MORE

Increasing customer engagement, enhancing customer experience, and driving sales. READ MORE

Integrated 24×7 Retail Environment Provides Seamless Customer Experience for a Large Asian Duty Free Retailer READ MORE

Deloitte Touche Tohmatsu Limited (DTTL) is pleased to present the 2nd annual Global Powers of Luxury Goods. This report identifies the 100 largest luxury goods companies around the world based on publ …

Deloitte: Navigating the new digital divide

A UK perspective READ MORE

Global Powers of Luxury Goods 2015: Engaging the future luxury consumer

African Powers of Retailing: New horizons for growth

The Deloitte Millennial Survey 2016: Winning over the next generation of leaders

Millennials, in general, express little loyalty to their current employers and many are planning near-term exits, according to Deloitte Touche Tohmatsu Limited’s fifth annual Millennial Survey. This r …

Navigating the new digital divide: Global edition

A global summary of findings from nine countries on digital influence in retail The global edition of this report explores the digital preferences of consumers, especially how the use of digital devic …

Over three years ago, we set out to explore consumers’ digital preferences – how the use of digital devices impacts in-store shopping behavior. What began as a simple exercise has led us to conclude t …

Going global: UK retailers at the World Retail Congress

UK Trade & Investment, in partnership with the Congress, have developed a series of case studies from last years UK mission delegation. The importance of internationalising your business is increasing …

The main objective of this Doing Business Guide is to provide you with basic knowledge on the United Arab Emirates (UAE); an overview of its economy, business culture, potential opportunities and an i …

The Perfect Storm Compelling Retailers to Shift from Rules-Based to Optimized Pricing The siren's song of rules-based pricing solutions is tempting, however business rules are only one, albeit one ver …

Roundy’s Supermarkets Achieves Significant ROI

Faced with growing competitive pressures, particularly from Wal-Mart stores and other supercenters and conventional grocers, Roundy’s knew it needed a strong pricing strategy. Furthermore, the strateg …

How Delhaize America Delivers Shopper-Centric Pricing

Delhaize, a global food retailer, with more than 3400 stores and €21.4 billion in revenues, wanted their North American company, Delhaize America, to offer their customers a locally differentiated sho …

Latest solutions blend the art and science of pricing Price optimization systems have been available to retailers since the early 2000s. Early adopters used first-generation systems to analyze ever-gr …

The proof is in the pudding! The latest RIS News survey confirms that Retailers need better labor allocation if they are to overcome omnichannel challenges and provide a consistent customer experience …

Heads up displays and GPS devices provide airplane pilots — and even everyday car drivers — instant feedback on what’s happening now and the best way to respond. Retailers can implement similar soluti …

Escape the Promotional Vortex: Create More Profitable Promotions

It should come as no surprise to even the most casual observer of retail trends that promotional activity has increased substantially over the past few years. Discover how the frenzy of promotions may …

The retail food industry provides a valuable service to consumers around the world, but as a commodity market, it succeeds on razor-thin margins. Given the resource-intensive nature of grocery stores, …

Changes in the retail industry are being driven by numerous factors, such as changing consumer behavior, technological advancements, and a growing focus on cost competitiveness. Companies are thus res …

Informal and SMME Retailers in South Africa

Retail’s Contribution and Strategies for Job Creation and Retention

Strategic Alignment of the South African Retail Sector with the National Development Plan: Vision 2030

The Retail Asia Top 500 ranking is an accumulation of Euromonitor International’s retailing data and analysis ranking the top retailers from 14 key economies across Asia Pacific in terms of total sale …

Luxury marketing: 5 ways to market prestige brands

To be a prestige brand meant remaining veiled and mysterious – aloof from the digital world. But now the new Ueber-Brands use the digital revolution to marry culture, commerce, content and convenience …

Shopping is increasingly impulsive and unplanned with purchases made anytime, anywhere. Total retail strategies demand a strong central brand, consistent experience across channels and customer-centri …

Reinventionists have a different mindset. Instead of throwing everything out, they peel everything away to reveal the true DNA of a business. They don’t do make-overs, they do think-overs. They know t …

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