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The Retail Roadmap to 2030 will be shaped by emerging channels and new technologies:
- AI & Agentic AI – changing how consumers search and interact.
- Social commerce – influencers connecting directly with huge communities outside traditional stores.
- Live streaming – merging entertainment and shopping.
These trends give consumers unprecedented control over where and when they shop, but they also pose challenges for retailers:
- How can retailers stay relevant in an AI-led world?
- How can AI enhance the customer experience?
- What is the future of the physical store, which still drives most global sales and attracts Gen Z?
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