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Tencent looks to capture offline customers online

Tencent looks to capture offline customers online

16 May 2019
Leveraging technology to create a seamless online and offline experience to build sales from stores is creating new ways of shopping, Cecilia Tian, General Manager, Tencent Smart Retail, told World Re …
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The battle of the Christmas adverts – who are the real winners?

23 Nov 2017
These days no one fundamentally sells anything that can’t be bought elsewhere. Success therefore demands, if what you’re selling isn’t unique - the way you do it had better be! This is why winners lov …
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The digital revolution is upon us

16 Jan 2018
However, it has also unlocked new opportunities at an unprecedented rate for those agile and innovative enough to seize them. The industry stands at a precipice of a period that will define the succes …
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The future of lifestyles, retail and cities are inter-linked

The future of lifestyles, retail and cities are inter-linked

Does the combination of the future of the way we live and the future of our cities, equal the future of retail? Dr Marc Pons, Director of Andorra Innovation hub, Dr. Stephan Fanderl, CEO Karstadt, Kaa …
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The Lane Crawford Joyce Group COVID-19 Response

Lane Crawford has kept all stores open in Hong Kong and China, except for one store in Beijing which was closed because the shopping mall was closed. Joyce and On Pedder have remained open. ImagineX h …
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The road ahead is not what you expect

The road ahead is not what you expect

16 May 2019
With robots and artificial intelligence already having an impact on retail, where will this ultimately take us and what will it mean for retailers, their customers and the people that work in the indu …
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The Three Pillars of Success in Retail 2020

18 Dec 2019 Rob Crane, Altierre
Retail and Consumer Industries are in a volatile state of transformation and change. Over the last seventy years three distinct retail business phases can be identified. Until 1950, retail had a capti …
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The time to invest in Africa is now

The huge potential of Africa is being missed by overseas retailers, who should be looking at the investment and expansion opportunities now, an African-based panel told World Retail Congress delegates …
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Think social media and personalisation for next gen retail

06 Apr 2017
As part of a next generation Lab session at World Retail Congress this morning she said that the emotional involvement of creating your own product gelled with millennial-mindset consumers. “You see i …
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Tmall promises Chinese foothold for big and small

Tmall promises Chinese foothold for big and small

17 Apr 2018
“For a small and medium-sized enterprise it has never been so easy to do business with China”, he said, saying Tmall helped businesses grow both online and offline brands. As an example, British baby …
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Traditional retail skills still relevant

06 Apr 2017
Peter King, CEO of Magasin du Nord, said: “Operation skills transfer to the omni-channel environment and retailers should build on that skill base. It’s still about understanding the customer, underst …
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Trusted pharmacy networks still relevant, insists Walgreens Boots

Trusted pharmacy networks still relevant, insists Walgreens Boots

18 Apr 2018
“I believe it will take many years for them [Amazon] to enter the pharmaceutical market,” Stefano Pessina told the World Retail Congress in Madrid, citing recent comments from Amazon ruling out sellin …
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Turn Brand of We Into Brand of Me

17 Apr 2018
Speaking at the World Retail Congress this morning, Kepron stressed that customer experience happens in a person's brain and said: “We are currently moving to a world of brand of me. What is relevant …
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