Beyond the Algorithm: Designing Retail Strategies for Real Humans is a private, retailer-only breakfast workshop at World Retail Congress 2026.

As AI accelerates and data becomes ever richer; retailers face a new challenge: ensuring technology enhances and doesn't replace the human understanding that drives great retail. This private breakfast workshop will unpack where data and predictive models can take you far, and where they can inadvertently lead you astray. 

Together, we’ll explore how to blend the power of analytics with the irreplaceable insights of real people: customers whose choices aren’t always rational and employees whose creativity, judgment and empathy shape the brand experience every day. Expect a candid conversation on how to build planning processes that are tech-enabled but human-led, and how to future‑proof decision-making by keeping humanity at the centre of innovation. 

Please register your interest in joining the session and a member of the team will be in touch to confirm your place.