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Download the EY and World Retail Congress Report Now

The retail industry stands at a turning point. The world’s most forward-thinking retailers are embracing bold strategies to reinvent how they grow.

This exclusive new report from EY and World Retail Congress reveals how.

Part of the World Retail Congress Knowledge Partner report series, and aligned with one of the 2025 Congress pillars – Business Models – the report offers practical insights, backed by data and retail leader perspectives.

Inside, you’ll discover:

  • How retail leaders are leveraging infrastructure, data, and partnerships to open new profit streams
  • What new technologies and omnichannel approaches mean for the customer experience
  • Why CEO sentiment is shifting – and what that means for investment and execution
  • How physical and digital spaces are being reimagined for service-led growth
  • What it takes to build sustainable, diversified, and high-margin business models in 2025 and beyond

Fill out the form below to access the report:

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