News & Insights

German grocery giant Rewe is using AI for space optimisation through shelf space in approximately 4,000 of its stores, product assortment optimisation, plus hyper-personalisation as part of Rewe Bonus …

Working in retail is becoming increasingly complex as AI reshapes the industry, Douglas chief executive Sander van der Laan told delegates at the World Retail Congress in Berlin on Tuesday. “These day …

Agentic AI is rewriting how retailers approach customer services but while they offer greater brand exposure, they also require retailers to meet their promises because AI deals only in facts, a panel …

Technology has transformed the way we shop. From the emergence of e-commerce and online marketplaces to rapid home-delivery, technology has driven significant structural changes in the retail sector.  …

David Roth, CEO, The Store WPP & Chariman WPP BAV  It’s not often that my name and Usain Bolt’s appear on the same page, but in preparing for the upcoming World Retail Congress in London, I’ve been th …

We asked retail leaders from around the world for their reflections on 2024 and what they see as the key goals and challenges for the year ahead.