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Radical transparency and loving your customer

06 Apr 2017
Ducrocq said that the findings supported the idea of a “bottom up” approach to marketing, remembering to trust both staff and customers, offering demonstration and co-creation and being prepared for “ …
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Relationships are the future of Retail

Touchpoints are crucial in the new world of luxury, according to Michael Ward, CEO, Harrods, who said that the future of luxury is about creating a single customer relationship at a panel session at W …
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Retail rents debate needed to back malls

Retail rents debate needed to back malls

18 Apr 2018
Discussing the future of malls at a special real estate session, Centennial Real Estate Founder & CEO Steven Levin said that the complexity around click and collect, customers returning goods to store …
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Retail rents debate needed to back malls

Retail rents debate needed to back malls

19 May 2018
Discussing the future of malls at a special real estate session, Centennial Real Estate Founder & CEO Steven Levin said that the complexity around click and collect, customers returning goods to store …
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Retail skills needed to address hunger in Africa

Retail skills needed to address hunger in Africa

18 May 2018
Fleischer said that the organisation has made a shift from 95% in-kind benefit to 30% cash in many poverty-stricken markets and decsribed Syria as “the big change” in policy, when the body worked with …
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Retail will reinvent as service in connected world

Retail will reinvent as service in connected world

18 Apr 2018
In a wide-ranging address on the role of automation in life and business, he told World Retail Congress delegates in Madrid on Thursday: “Tech is what brings everything together. The notion is that mu …
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Retailers and consumers need to work for a fairer world

Retailers and consumers need to work for a fairer world

16 May 2019
Sir Stuart Rose, Non-Executive Director of Majid al Futtaim and Woolworths South Africa, told the World Retail Congress delegation that both they and consumers have a shared responsibility to change t …
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Retailers must adapt or die to compete in future

Retailers must adapt or die to compete in future

18 Apr 2018
Kingfisher Chief Executive Veronique Laury laid out stark choices for retailers if they wish to thrive in the future, in a wide-ranging discussion at the World Retail Congress in Madrid yesterday. Alt …
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Retailers need to be ahead of the curve in ethics and diversity

Retailers need to be ahead of the curve in ethics and diversity

At a conference where ethics and diversity have already been discussed at length, James Rhee, Founder of FirePine Group and Executive Chairman & CEO of plus-size fashion brand Ashley Stewart, and Neel …
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Retailers need to focus on profitable customers not unachievable targets

Retailers need to focus on profitable customers not unachievable targets

17 Apr 2018
“We live in an age of relatively good products at relatively good prices,” he said of the current retail environment but said that the climate is also familiar. “We have been through this with Y2K and …
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Retailers need to grasp online insight

Patrick Bousquet-Chavanne, Executive Director, Customer, Marketing & M&S.com, Marks & Spencer, said that online operators' very fast real time response is something legacy retailers need to try and co …
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Retailers under pressure to change fast in vast China

Retailers under pressure to change fast in vast China

17 Apr 2018
Richard Liu said his company was using drones to deliver to remote villages in China because consumers would not accept the two-day delivery plans offered in Europe. “In China that would be a disaster …
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