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10:30
  1. Sustainable Future Hub
    125 mins
    • Our Planet
    • Our Consumer

    Refashioning Fast Fashion

    One of the most popular features of the World Retail Congress, the annual student competition brings together teams from around the world who will all present their exciting ideas and solutions to this year’s Future Retail Challenge brief. The students have been asked to reimagine the fast fashion business model that fully embraces the circular economy and consumers’ growing awareness of fashion’s place within the fight to tackle the environmental crisis.

12:00
  1. Lunch in the networking area. Official launch of the Sustainable Retail Future experience hub
    90 mins
  2. 24 months: A visual guide to 'new normal' stores
    Michel Angelo 1
    90 mins
    • Our Businesses
    Special presentation - open to all
  3. Private lunch: Unify and unleash the power of data to get ahead of the competition, sponsored by Snowflake
    Terrazza Monte Mario
    90 mins
    • Our Consumer
    • Our Businesses
    Special hosted sessions addressing some key topics in an informal and interactive setting
12:40
  1. Sustainable Future Hub
    10 mins
    How to engage with innovators and start-ups to deliver your sustainability goals. Hear some of the key findings from the exclusive “Future of Sustainable Retail”  report produced for the World Retail ...
12:50
  1. Sustainable Future Hub
    30 mins
    Introduced and moderated by James Bidwell, Chair of Springwise, hear from four selected startups offering unique solutions for retailers. Each startup will give a 5 minute presentation followed by Q&A ...
13:40
  1. Main Stage
    10 mins
    • Main Stage
    • Our Economy
    • Our Businesses

    A welcome address and opening remarks from one of the leading retail associations in Italy.

     

13:50
  1. Main Stage
    30 mins
    • Our Economy

    One of our most popular speakers, we are delighted to welcome back Ira Kalish to share his expert views and analysis of the economic conditions and challenges that retailers will have to be aware of and plan for. How does he see the continuing supply chain crisis, rising inflation and energy costs together with growing labour shortages impacting on the retail industry?

14:20
  1. Main Stage
    30 mins
    • Our Businesses
    A unique Q&A session with Ron Johnson who as head of retail operations at Apple, helped create the ground-breaking Apple Retail Stores and Genius Bars with Steve Jobs. He is now Co-founder and CEO of retail services business, Enjoy. His views, insights and perspective on the retail industry guarantee a lively session as senior retailers put their questions to him.
14:50
  1. Main Stage
    40 mins
    • Our Planet
    • Our Consumer
    • Our Businesses

    Senior executives from our pillar partners, some of the world’s top retail thought-leaders, set the scene for the World Retail Congress discussions. How do they view the key challenges facing retail leadership teams and what has their exclusive research for the pillars highlighted as solutions for the new retail landscape?

     

15:30
  1. Networking
    30 mins
16:00
  1. Main Stage
    25 mins
    • Our Economy
    • Our Society
    Special interview with a leading  figure from politics and finance. Interview conducted by Christel Delberghe, Director General of EuroCommerce, the retail industry association that represents retail across 27 European countries.
16:25
  1. Main Stage
    20 mins
    • Our Businesses
    • Our Plan for Change
    Transformation strategies: how Walgreens is repositioning for the new retail landscape
16:45
  1. Main Stage
    30 mins
    • Our Planet
    • Our Businesses
    • Our Plan for Change

    Conducted by Matt Shay, President, National Retail Federation (NRF)

17:15
  1. Main Stage
    20 mins
    • Our Society

    Edelman has been testing and measuring the mood and beliefs of consumers around the world for many years. But the latest Global Consumer Trust Barometer surveys taken during the course of the pandemic have shown a fundamental shift in consumer views on which institutions to trust and the expectations they increasingly have of business and business leaders to focus on societal change.

     

17:35
  1. Main Stage
    20 mins
    • Our Planet
    • Main Stage
    • Our Businesses
    Reinventing fast fashion - announcing the winners of the Future Retail Challenge and discussing the key takeaways with a panel of retailers and competing students.
17:55
  1. 0 mins
08:00
  1. Belle Arti
    45 mins
    • Our Planet
    • Our Businesses

    A special breakfast session with a panel of leading retailers answering questions focused on the day’s agenda ahead. An informal, informative and interactive way to start the day. Bring your questions around running a retail business in a post-pandemic environment, its role in climate change and the changing consumer.

  2. Voliera
    60 mins
    • Our Consumer
    • Our Businesses

    Almost half of business ideas don’t break even – making for a massive impact on retailers attempting change. How can you ensure your structure supports innovation instead of burning through nearly half your resources? And how can this ultimately drive loyalty and customer experience? This interactive breakfast will delve into:

    • The Business Experimentation approach – what is it and how it’s helping retailers futureproof their businesses
    • Evolving themes and trends for driving customer engagement – hear how other brands are taking a renewed approach to digital and loyalty strategies, driving sales and engagement

    Get ready to share your challenges and tackle solutions with experts and your peers.

08:50
  1. Main Stage
    5 mins
    • Our Planet
    • Main Stage
    • Our Businesses
    Setting out the day’s challenges
09:15
  1. Main Stage
    20 mins
    • Our Planet

    In the first of our exclusive series of presentations unveiling work undertaken by our pillar partners. The global team at BCG have brought together the insights from retailers around the world as well as their own expertise to determine the essential steps in embracing a sustainability strategy that delivers for society - but also makes a better business.

09:35
  1. Main Stage
    25 mins
    • Our Planet
    • Our Plan for Change
    How should retailers take the BCG recommendations back into their businesses? What can we learn from some leading retailers who have embarked on the journey to deliver Net Zero goals?
10:10
  1. Break
    40 mins
10:50
  1. Sala Elisse
    135 mins
    • Our Planet
    • Our Businesses
    The need for the global value chains to decarbonise is more important than ever - pressure from all stakeholders in the retail ecosystem is growing and the retailers that drive net zero will be the winners, capitalising on new opportunities first and setting the standards for others to follow. Join us in this collaborative session to explore the drivers of net zero change and identify the potential for retailers to claim their ‘first-mover advantage'.
  2. 15 mins
    • Our Businesses
    Join us on a deep dive into how building a diverse ecosystem of services helped Rakuten grow into a global leader in internet services with a portfolio of 70+ services spanning e-commerce, fintech, digital content and communications. This session also shares emerging trends in the post-pandemic market in Japan.
11:05
  1. Main Stage
    15 mins
    • Our Consumer
    • Our Businesses

    In a world where commerce is no longer confined to just physical stores and web stores, the challenge is even greater for retailers and brands to build direct and authentic relationships with their customers. In this special fireside chat, Shimona Mehta will share the experiences and insights from Shopify on how brands can be part of the new customer journey, wherever and however it begins and ends.

11:20
  1. Main Stage
    15 mins
    • Our Businesses

    At the 2019 Congress, OC&C presented their report on High Velocity Retail and what then were the winning retail business models. Three years on and against the background of massive change brought about the pandemic, OC&C have revisited their study and engaged with retailers around the world to produce a new detailed study and analysis on the shape of retail that determines success as the pandemic recedes but the world accelerates ever-faster.

11:35
  1. Main Stage
    20 mins
    • Our Businesses

    With responsibility for the Ikea stores and its brand in all its global markets, Tolga will talk about the importance of the Ikea brand, how it has changed and how it is leading change to meet the needs of today's consumer.

11:55
  1. Main Stage
    30 mins
    • Our Businesses

    A panel of retailers and experts discuss the key findings and recommendations from the OC&C report - and how to implement them in a changeable industry environment.

12:25
  1. Main Stage
    20 mins
    • Our Planet
    • Our Consumer
    • Our Businesses
    Nike’s purpose is to move the world forward through the power of sport. Cathy Sparks, leading Nike’s Direct to Consumer business in EMEA, takes us on a journey on how Nike is shaping the future market ...
12:45
  1. Main Stage
    20 mins
    • Our Consumer

    The age of conscious capitalism is here. The choice is clear—master the pivot to purpose, or cede future market share to your competition. In this thought provoking and inspiring talk, Bobby Jones illuminates the 9 essential strategies you need to make the quantum leap that will future-proof your business.

13:10
  1. Sustainable Future Hub
    30 mins
    Introduced and moderated by James Bidwell, Chair of Springwise, hear from four selected startups offering unique solutions for retailers. Each startup will give a 5 minute presentation followed by Q&A ...
13:40
  1. Sustainable Future Hub
    15 mins
    Hear from beauty industry veteran and founder of Floral Street, Michelle Feeney and Jayn Sterland, Managing Director of natural beauty brand Weleda UK  in conversation with Jo-Anne Hui-Miller, Managin ...
14:05
  1. Michel Angelo 1
    40 mins
    • Our Consumer

    Building on his keynote address, Bobby Jones will lead this workshop, discussing how key strategies can be applied to your business, and understanding the role your personal purpose plays in the context of a purpose-driven business.

  2. Belle Arti
    40 mins
    • Rebuilding a Better Retail Lab:
    • Our Plan for Change

    Deloitte’s consumer research signals that retailers should have a plan for change. They will present their special report on global consumer trends that highlights the need for transformation around customer engagement, talent strategies and building purpose-driven organisations. This will be followed by a discussion around the implications and a path forward for retailers.

  3. Michel Angelo 2
    40 mins
    • Our Businesses
    • Rebuilding a Better Retail Lab:

    In this interactive workshop we’ll be exploring the art of the possible - and how to balance process, people and tech - to create exceptional customer engagement. We'll be roleplaying in-store scenarios, inviting you to pose your questions and challenges along the way (get involved!):

    • Sell more with easy click ‘n collect
    • Save the sale with in-store order capture
    • Communicate via the app for better curbside pickup
    • Empower store associates with smarter task management
  4. Sala Elisse
    40 mins
    • Our Planet
    • Our Businesses
    The pre-COVID global supply chain network is no longer viable. Rising cost and dislocation of supply has forced retailers to take emergency measures and look ahead to de-risk and future-proof their supply chain. Explore the issues around this topic and co-create solutions with your peers.
14:50
  1. Michel Angelo 1
    15 mins
    • Our Consumer
    • Our Businesses
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
  2. Belle Arti
    15 mins
    • Our Consumer
    • Our Plan for Change
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
  3. Michel Angelo 2
    15 mins
    • Our Consumer
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
15:10
  1. Belle Arti
    15 mins
    • Our Consumer
    • Our Businesses
    • Ideas Factory

    In a retail world that is about to be reshaped again by AI, AR and social media, how should retailers reset their place in this new “value chain”? How will retail be reshaped over the next 10 years?

  2. Michel Angelo 1
    15 mins
    • Our Plan for Change
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
  3. Michel Angelo 2
    15 mins
    • Our Consumer
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
15:30
  1. Michel Angelo 2
    15 mins
    • Our Planet
    • Our Businesses
    • Ideas Factory

    Fact: fashion fills landfills - over 50 billion products go there every year. It's no wonder - consumers tell us that they don't want over 50% of what's in stores. How can retailers prevent overstock and unwanted products? Get to grips with how AI solves these challenges at the source, boosting customer engagement, benefiting the planet, and ultimately saving millions in revenue.

  2. Michel Angelo 1
    15 mins
    • Our Consumer
    • Our Businesses
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
  3. Terrazza Monte Mario
    15 mins
    • Our Consumer
    • Ideas Factory
    Hard hitting, fast-paced sessions on key transformational ideas
15:45
  1. Networking break
    30 mins
16:15
  1. Main Stage
    5 mins
    • Main Stage
16:20
  1. Main Stage
    20 mins
    • Our Businesses

    Hear from the CEO of one of Europe’s leading home electronics and technology retailers

17:15
  1. Main Stage
    15 mins
    • Our Planet
    • Our Businesses
    Fast-forward to 2021, amid the height of the Covid-19 pandemic and headlines were wrought with supply chain headaches. This accelerated the importance of agility and resilience commitments in supply c ...
17:30
  1. Main Stage
    20 mins
    • Our Planet
    • Our Consumer
    • Our Businesses

    Founded 35 years ago with clear values and a desire to be different, Aesop has navigated through the changing retail world. How has it stayed true to those values? How has it met its customers needs and how does it see the critical environmental and societal obligations faced by retailers? An inspiring and challenging presentation from the co-founder of the global brand.

17:50
  1. Drinks and networking events
    70 mins
08:00
  1. Belle Arti
    45 mins
    • Our Consumer
    • Our Businesses
    • Our Plan for Change

    A special breakfast session with a panel of leading retailers answering questions focused on the day’s agenda ahead. An informal, informative and interactive way to start the day. Bring your questions around the changing consumer, how to reach them, the new retail space and the changing retail organisation designed for , it’s role in climate change and the changing consumer.

  2. Terrazza Monte Mario
    45 mins
    • Our Consumer
    • Our Plan for Change

    Exclusive research from Coresight Research on behalf of the World Retail Congress will help provide the answers to all your questions about the next digital “reality”: the metaverse. Deborah Weinswig will present the findings and detail the 10 key ways retailers should embrace the metaverse, NFT’s and cryptocurrencies. With a panel discussion and a question and answer session.

09:10
  1. Main Stage
    20 mins
    • Our Consumer
    • Our Businesses
    • Our Plan for Change
    With time running out to tackle global environmental and health crises, retailers have to take action now. Ahold Delhaize has been on this journey for many years but underlines that while Purpose lead ...
09:30
  1. Main Stage
    30 mins
    • Our Consumer

    Our pillar partners, Railsbank, unveil some of the key findings from the exclusive report examining changing consumer behaviour and how retailers and brands can build a wider and deeper relationship.

10:00
  1. Main Stage
    20 mins
    • Our Consumer
    Bricks and mortar retailers need to add new customer and ecommerce dimensions across all of their channels to grow sales. Traditionally retailers focus on their budget and performance reviews at a cat ...
10:20
  1. Networking break
    30 mins
10:50
  1. Michel Angelo 1
    40 mins
    • Our Businesses
    • Our Society

    The pandemic has impacted major retail locations right around the world - from major urban centres to previously thriving malls. It has led to an acceleration of store closures and the contraction of other services. But what is needed now to arrest the decline and reinvent the use of urban and retail spaces? What does retail need and where should retail fit into this future? Hear from leading experts.

  2. Belle Arti
    40 mins
    • Our Consumer
    • Rebuilding a Better Retail Lab:
    How is the luxury sector seizing the opportunities of the future, today? Explore new markets, new digital channels and the new metaverse.
  3. Michel Angelo 2
    40 mins
    • Our Planet
    • Our Businesses
    • Rebuilding a Better Retail Lab:
  4. Sala Elisse
    90 mins
    • Our Businesses
    • Our Plan for Change
    The last two years have radically shifted consumer and employee mindsets, impacting retail like never before. In order to thrive in this new world, retail businesses are going to have to rethink how t ...
11:35
  1. Michel Angelo 1
    45 mins
    • Our Consumer
    • Our Businesses
    • Our Society
    • Rebuilding a Better Retail Lab:
    Through the acceleration of existing trends coupled with the need to adjust quickly to the ecommerce demands during the pandemic, the store already plays a different role from pre-2020. What will be the next stage of store reinvention? This panel will debate and bring to life some of the most exciting and important new ideas.
  2. Michel Angelo 2
    45 mins
    Much has changed since the early years of international retail expansion. Even immediately before the pandemic, retailers were learning that profitable international growth – whether physically or virtually – demanded attention to a whole new range of factors. This special panel, led by international business expert Allyson Stewart-Allen, brings together experts with first-hand experience of international expansion, branding and avoiding foreign failures. Explore how to manage the global and local brand, legal, talent and infrastructure dilemmas in order to win around the world.
  3. Belle Arti
    15 mins
    • Ideas Factory
    Fact: fashion fills landfills - over 50 billion products go there every year. It's no wonder - consumers tell us that they don't want over 50% of what's in stores. How can retailers prevent overstock and unwanted products? Get to grips with how AI solves these challenges at the source, boosting customer engagement, benefiting the planet, and ultimately saving millions in revenue.
12:20
  1. Lunch
    60 mins
  2. Terrazza Monte Mario
    60 mins
    • Our Consumer

    Join one of the world's top marketing experts that specialises in looking at consumer trends and the relationship with new tech. Get to grips with how this is impacting the retail sector now and in the future.

    Andrew Stephen, Associate Dean of Research, L’Oréal Professor of Marketing and Director of the Oxford Future of Marketing Initiative, Saïd Business School, Oxford University
12:30
  1. Sustainable Future Hub
    15 mins
    The retail sector needs a net zero breakthrough for a healthier, resilient and more sustainable world. Join the team from the Race to Zero Breakthroughs: 2030 Retail Campaign to find out why Best Buy, ...
12:45
  1. Sustainable Future Hub
    30 mins
    Introduced and moderated by James Bidwell, Chair of Springwise, hear from four selected startups offering unique solutions for retailers. Each startup will give a 5 minute presentation followed by Q&A ...
13:20
  1. Main Stage
    30 mins
    • Our Businesses
    • Our Plan for Change
    The last few years have brought profound, powerful change to retail. However, the momentum for change began long ago. The critical factor holding everything together: Leadership. Join us for a panel of experts, who will debate the findings from a recent global study of nearly 30 retail CEOs from every continent and discuss what great leadership looks like today and more importantly for the future.
13:50
  1. Main Stage
    15 mins
    • Our Plan for Change
    One of the most popular sessions at the World Retail Congress Connected virtual meeting in 2020 was the interview with Chip Bergh. We are delighted to welcome him back over 18 months later to share his thoughts and reflections on how retail has been changed by the experiences of the pandemic and what he believes are the most important things in the minds of his customers and employees as the world moves forward to a new era. 
14:30
  1. Main Stage
    20 mins
    • Our Plan for Change

    To close the Congress we are delighted to welcome one of Italy’s greatest sports legends. In a wide ranging interview, this global superstar will share his insights and reflections about his career playing and winning at the very highest level for the Italian National Team and leading clubs Chelsea, Parma and Napoli. He will share how he has applied his knowledge and understanding of leadership, team-building and the pursuit of winning to the world of business and retail - a world he has now entered as he expands his own chain of gelato shops in the US and Europe.

Hear the latest news, insights & updates from the Congress